4/10 Poor
Verified traveller
15 Jul 2025
Worst Couples Vacation
I booked this stay for me & my husband for our birthday getaway. This was the worst vacation ever, I booked a deluxe suite, decorations, jacuzzi tub, kitchen, washer and dryer with a balcony patio. Only to find out that upon check in. Nothing was done correctly at all. So I politely asked front desk to look at my reservation to see why my reservation was incorrect. Come to find out Vrbo booked my reservation wrong the entire time. Talk about angry I was pissed off because this outing was so suppose to be special. Both the resort and Vrbo wasn’t trying to fix anything at this point. They only wanted to charge me more money than fix the issue. Then to top off everything we had death in the family I asked On Thursday the 10th if we could get a refund for the last 3 days. Due to me and my husband having to leave early for our Aunts funeral the host denied the refund. We still left despite not getting a refund. So our room was empty for 3 days without a refund and no one else could even rent it until our reservation was finished. Talk about a bad experience this is exactly what that was and a bad taste in my mouth!
Verified traveller
Stayed 8 nights in Jul 2025