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Westgate Palace Hotel / Universal / I-Drive

4.0 star property

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Photo gallery for Westgate Palace Hotel / Universal / I-Drive

Outdoor pool, pool umbrellas
Terrace/patio
American cuisine, pool views
Full-sized fridge, microwave, oven, stovetop
Signature Suite, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available

Explore the area

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6145 Carrier Drive, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪16 min walk‬
  • Place, Universal’s Volcano Bay
    ‪1 min drive‬
  • Place, Universal Studios Florida
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Signature Suite, 2 Bedrooms (Deluxe)

Full-sized fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms (Deluxe)

9.0 out of 10
Wonderful
(70 reviews)
  • 65 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Signature Suite, 2 Bedrooms

Signature Suite, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(102 reviews)
  • 57 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Suite

2 bedrooms, down duvets, in-room safe, laptop workspace

Family Suite

  • 57 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

Westgate Palace Hotel / Universal / I-Drive

Family-friendly resort with fitness centre and free theme park shuttle
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free resort. Free WiFi in public areas, free self parking and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Westgate Palace Hotel / Universal / I-Drive offers 408 accommodations with washers/dryers and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature down duvets. Accommodation at this 4-star resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Westgate Palace Hotel / Universal / I-Drive's great location gets high marks from our customers. During your stay, you're just a quick walk from Pirate's Dinner Adventure. Enjoy features like free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy American cuisine at Drafts Sports Bar & Grill, a delicatessen with pool views
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by foot from CoCo Key Water Resort and a 3-minute drive from Universal Orlando Resort
  • Free theme park shuttle service
  • Dogs welcome for a fee (restrictions apply)
Westgate Palace Hotel / Universal / I-Drive offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Westgate Palace Hotel / Universal / I-Drive. You'll have access to the health club at a partner property. Free self parking is available.

This 4-star Orlando resort is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.
Drafts Sports Bar & Grill – This poolside delicatessen specialises in American cuisine. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: USD 7 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Drafts Sports Bar & Grill

Things to do

  • Arcade/game room
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • Outdoor pool
  • Playground
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • 2 buildings
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 24.73 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 7 to 15 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The shuttle provided by the hotel is for the Universal Transport Centre only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westgate Palace Condo Resort
Westgate Palace Two Bedroom Condo Resort
Westgate Palace Two Bedroom Condo Resort Condo
Westgate Palace Two Bedroom Condo Resort Condo Orlando
Westgate Palace Two Bedroom Condo Resort Orlando
Westgate Palace Two Bedroom Orlando
Westgate Palace Two Bedroom
Westgate Two room Orlando

Reviews

Westgate Palace Hotel / Universal / I-Drive Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 662 out of 1036 reviews
Rating 8 - Good. 213 out of 1036 reviews
Rating 6 - Okay. 88 out of 1036 reviews
Rating 4 - Poor. 27 out of 1036 reviews
Rating 2 - Terrible. 46 out of 1036 reviews

Reviews

8/10 Good

Artyom

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was just great! Is it just one of those apartment type of hotels which has a full kitchen. We stayed with a family of 4, so we had 2-bedroom apartment. Once you enter, there is a kitchen and a large living room, and 2 bedrooms on the left and right sides. It also has a washer and dryer, dish washer, stove, full size refrigerator and all kinds of kitchenware. The resort had all kinds of things to need to spend nice time. First, it is right next to a very nice lake. It has a very large pool, some basketball and other sport amities, table tennis, and some games for kids. It also has a large parking area, so parking is included. The location is very nice. It is right next to the International road where there are a lot of very cool restaurants. Also, it is very close to Disney parks, Universal, SeaWorld, and other attractions; all withing a short 5-10 minute drive.
Stayed 5 nights in Jul 2025

8/10 Good

Marsha

Stayed 4 nights in Jul 2025

10/10 Excellent

Balmati, Longueuil

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Very family friendly. I stayed with my kids, partner and mom and we loved that it was clean , safe and the staff was approachable
Stayed 5 nights in Jul 2025

8/10 Good

Darrell

Stayed 3 nights in Apr 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A
Stayed 3 nights in Jun 2025

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Overall not so bad

Our stay was overall good. The rooms were clean, and the view was decent. The bed was a bit too firm for my comfort, which made it a little difficult to sleep well. The AC worked great in the living room and second bedroom, but unfortunately, the main room didn’t get as cool as we would’ve liked. The biggest downside for me was the water pressure in the shower—it was extremely low, which was disappointing. That said, we still enjoyed our time and would consider staying at a Westgate Resort again, possibly at a different location to compare the experience.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very modern clean love this hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Aaliyah Catherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
this place was super nice and clean. very convenient if you dont have a car, not a far walk from attractions and restaurants. I ride trolleys just across the street.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kenyatta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 4 nights in Jun 2025

10/10 Excellent

Juan, Pearland

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good choice to stay, close to universal and not that far from disney. I would definetly recomend it. Excelent service.
Stayed 5 nights in Jul 2025

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The pool area was well maintain. The room had everything that we needed. Great place to stay.
Stayed 5 nights in Jun 2025

2/10 Terrible

Tiffanie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Seemed to be a great choice until 3 kids and myself got stuck in the elevator between the floors. Our room was on the 18th floor. Yes those things can happen. We had to move rooms, from 18th to 2nd floor and nothing but problem. Kitchen drain was clogged 3 times and the dishwasher was overflowed with old nasty water and we never even used it. They needed to replace the whole dishwasher and it still clogged up. Gave up at this point. They are not willing or empathetic at all. The only one that was absolutely a pleasant to see and talk too was Marylin (Philippines) at their front desk. Sweet as pie and understanding. In my opinion as a guest of the hotel Lesley should be fired and the GM isn’t the nicest. We did rent another room last minute for family but that was a waste of $800 and they were highly disappointed as well. I would recommend do your research and stay away from WestGate Palace Universal / I- Drive. We stayed for 11 days and if I could have left and gotten a full refund we would have been better off sleeping at a motel 6.
Stayed 10 nights in Jun 2025

10/10 Excellent

Beverly

Travelled with family
Liked: Amenities
It was very clean soacious
Stayed 4 nights in Jul 2025

10/10 Excellent

Stefani Marie

Stayed 4 nights in Jul 2025

10/10 Excellent

Kerline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westgate Palace Hotel was a lovely place to stay, and I believe it is suitable for both couples and families. We had a wonderful experience. Me and my daughter. In my perspective, it is more of a family-oriented hotel than a party hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family of five loved our stay at Westgate! It was amazing having a full kitchen, two bedrooms, two full baths, AND a washer/dryer during our stay in Orlando. The hotel was extremely clean, staff welcoming, and the pool was a great size. It was absolutely beautiful. We highly recommend!
Stayed 3 nights in Jul 2025

10/10 Excellent

Wonphiline

Liked: Cleanliness, amenities, property conditions & facilities
The protest has lots of amenities and activities, also nice spacious rooms
Stayed 4 nights in Jul 2025

6/10 Okay

Dejon

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a cool room that we had but the whole experience could've been better.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ingrid

Stayed 4 nights in Jul 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family friendly resort

We enjoyed our stay and would recommend it for families. Good location near Universal, staff are very friendly and helpful they make you feel welcome. We stayed in a 2-bed suite, very comfortable and had everything we needed in the kitchen and bathrooms. The Clothes washer/dryer was great help !
Stayed 3 nights in Jul 2025

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing establishment! The staff were so friendly and helpful. The property was beautiful and close to everything we needed. The transportation to and from Universal theme parks was golden. Couldn’t have asked for a better stay!
Stayed 5 nights in Jul 2025

8/10 Good

Shekelia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really loved our stay my kids are older so the convenience of two rooms were great. The view was amazing we were given a free upgrade to a deluxe suite. We only stayed 3 days, so we didn’t get to utilize everything.my only take ways was the hit water and lack of water pressure.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tiffany

Stayed 2 nights in Jul 2025