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Hotel New Otani Osaka

5.0 star property
VIP Access

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Photo gallery for Hotel New Otani Osaka

Exterior
Property video
Lobby
Daily buffet breakfast (JPY 4945 per person)
11 restaurants, breakfast served, local and international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪4 min walk‬
  • Place, Osaka Castle
    ‪11 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(18 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(47 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(24 reviews)
  • Park view
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 40 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 30 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room, Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Run of The House, Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Run of The House, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Junior Suite, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • Park view
  • 40 sq m
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • Park view
  • 30 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Run of The House, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(5 reviews)
  • Park view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Economy Double Room, Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • Park view
  • 40 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(31 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Special Sale! Suite Room, Non Smoking

43-inch Smart TV with digital channels

Special Sale! Suite Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch Smart TV with digital channels

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 69 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(22 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed

View all photos for Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Executive Junior Suite, Non Smoking

Executive Junior Suite, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Executive Junior Suite, Non Smoking

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

Hotel New Otani Osaka

Luxury hotel with 11 restaurants, 5-minute walk to Osaka-jō Hall
Along with 11 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and outdoor tennis courts.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with a safe and free newspapers. 43-inch Smart televisions come with digital channels.

Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. This Osaka hotel provides complimentary wired Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel New Otani Osaka's great location gets high marks from our customers. During your stay, you're just a quick walk from Osaka-jō Hall. Features include free WiFi in public areas, plus 11 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the property's 11 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, body scrubs or facials at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 15-minute walk of Osaka-jō Hall and Osaka Castle
  • Airport and bus station shuttle shuttle service available for a fee
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 11 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

17 meeting rooms and limo/town car service are available. A fitness centre, a sauna, and a vending machine are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
ALL DAY DINING SATSUKI – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
TEPPANYAKI KEYAKI – Overlooking the garden, this steakhouse specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN – This restaurant specialises in Japanese cuisine and only serves dinner. Open selected days.
FRENCH CUISINE SAKURA – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Open selected days.
Sky Lounge Four Seasons – Overlooking the garden, this cocktail bar only serves light fare. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 1,200 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,945 for adults and JPY 2,875 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • Sky Lounge Four Seasons
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Handrails in stairways (88 centimetre high)
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 9 March to 12 March:
  • Fitness facilities
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4945 for adults and from JPY 2875 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel New Otani Osaka offers transfers from the bus station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

  • Pool access available from noon to 6:00 PM
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2015 out of 2689 reviews
Rating 8 - Good. 473 out of 2689 reviews
Rating 6 - Okay. 134 out of 2689 reviews
Rating 4 - Poor. 34 out of 2689 reviews
Rating 2 - Terrible. 33 out of 2689 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Joshua

Stayed 3 nights in Oct 2025

6/10 Okay

Drazen

Liked: Cleanliness, staff & service
Super kind and helpful staff. Poor breakfast for value. Not on level this hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

ilhan

Liked: Cleanliness, staff & service, amenities
Clean rooms, clean pubic area. Helpful and kindly stuff.
Stayed 1 night in Nov 2025

10/10 Excellent

morita

Liked: Cleanliness, staff & service, room comfort
素晴らしい滞在でした。
Stayed 2 nights in Oct 2025

10/10 Excellent

Hyuntae

Stayed 2 nights in Oct 2025

10/10 Excellent

Jongsoo

Travelled with family
Liked: Cleanliness, staff & service, amenities
매우 만족
Stayed 1 night in Oct 2025

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, staff was extremely accommodating.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. The staff was lovely and attentive and kindly upgraded our room to Castle view for our engagement celebrations. The breakfast was varied offering options between Japanese and continental breakfast.
Stayed 4 nights in Oct 2025

10/10 Excellent

Toshihiro

Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, impeccable service. Rooms were a little dated but nothing out of the ordinary, plus huge for Japan. Had a beautiful stay
Stayed 1 night in Oct 2025

6/10 Okay

Nanako

Liked: Staff & service, amenities
The building is old, but the breakfast was really nice
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas, Oaxaca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upscale hotel with an amazing view
Stayed 1 night in Oct 2025

10/10 Excellent

minji

Stayed 2 nights in Oct 2025

8/10 Good

Jean, Weston

Business traveller
Liked: Cleanliness
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet area after day of exploring Osaka

Great hotel close to Osaka Castle and walking distance to train station. Need couple train swaps to go to where action is near Dotonbori canal
Stayed 4 nights in Oct 2025

6/10 Okay

Loretta

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel room is comfortable although the bathroom can use some updating, especially with tap being difficult to shut off entirely. Front desk staff and concierge are very helpful. Enjoyed dining at the Jojoen restaurant at the hotel. The one big negative of this hotel is not being able to take the airport limousine bus to Kansai airport as there are only 2 scheduled times leaving the hotel to the airport. We had to take a taxi to the Sheraton hotel in order to take the limousine bus as they have many scheduled departures throughout the day. This is a major draw back and we will consider staying at the Sheraton next time we are in Osaka.
Stayed 2 nights in Oct 2025

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Otani Osaka is a special place to stay with old world charm. It may be outdated in decor but the service throughout the hotel is outstanding. Ms Oshida in Guest Relations helped us greatly in figuring out our transportation dilemma to Kansai Airport. They also had Staff escort us to the airport bus next to the hotel and made sure our luggage was loaded into the bus. Throughout our entire stay, New Otani made sure we were taken care of and happy. Also we were surprised we were upgraded to a castle view room upon checkin. Breakfast was excellent with a lot of western and Asian food varieties. They had an omelet chef too. We enjoyed their breakfast for 3 days. You can walk to Osaka Castle. There are also stores and restaurants close by. The train is also not far from the hotel. I would stay here again
Enjoyed our Osaka Castle view during our stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Dina

Stayed 2 nights in Oct 2025

2/10 Terrible

Riley

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property should not be rated five stars. Nearly every amenity comes with an extra charge, and the beds, pillows, and couches were extremely uncomfortable — it honestly felt like we were sleeping on wooden pallets. If you want to overpay for a hotel that offers no real amenities without additional fees and provides terrible sleep quality, this is the place for you. The one positive is the location.
Stayed 5 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Osaka Castle, within walking distance. Beautiful lobby. Staff was helpful with setting up luggage transfer. Close to train station as well.
Stayed 4 nights in Oct 2025

10/10 Excellent

Eytan

Stayed 1 night in Oct 2025

10/10 Excellent

Dalia, Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has amazing city views, and the Osaka temple, unfortunately not much going on around feel corporate
Stayed 3 nights in Oct 2025

10/10 Excellent

MASOOD, Spring

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and super clean
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible and very helpful and patient with us as English speakers. There was a small accomodation fee due at the end of our stay, but the size of the room versus what we paid made it well worth it
Stayed 2 nights in Oct 2025