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Hotel New Otani Osaka

5.0 star property
VIP Access

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Photo gallery for Hotel New Otani Osaka

Exterior
Property video
11 restaurants, breakfast served, local and international cuisine
Daily buffet breakfast (JPY 5520 per person)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪4 min walk‬
  • Place, Osaka Castle
    ‪11 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(18 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(48 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(25 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room, Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Run of The House, Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Run of The House, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Junior Suite, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • Park view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Run of The House, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(7 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Economy Double Room, Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • Park view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(33 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Special Sale! Suite Room, Non Smoking

43-inch Smart TV with digital channels

Special Sale! Suite Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch Smart TV with digital channels

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 69 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed

View all photos for Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Executive Junior Suite, Non Smoking

Executive Junior Suite, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Executive Junior Suite, Non Smoking

  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About this property

Hotel New Otani Osaka

Along with 11 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and outdoor tennis courts.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with a safe and free newspapers. 43-inch Smart televisions come with digital channels.

Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. This Osaka hotel provides complimentary wired Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel New Otani Osaka's great location gets high marks from our customers. During your stay, you're just a quick walk from Osaka Castle Park. Features include free WiFi in public areas, plus 11 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the property's 11 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, facials or body scrubs at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Osaka-jō Hall and Osaka Castle
  • Airport and bus station shuttle shuttle service available for a fee
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 11 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

17 meeting rooms and limo/town car service are available. A fitness centre, a sauna, and a vending machine are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
ALL DAY DINING SATSUKI – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
TEPPANYAKI KEYAKI – Overlooking the garden, this steakhouse specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN – This restaurant specialises in Japanese cuisine and only serves dinner. Open selected days.
FRENCH CUISINE SAKURA – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Open selected days.
Sky Lounge Four Seasons – Overlooking the garden, this cocktail bar only serves light fare. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,520 for adults and JPY 3,105 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • Sky Lounge Four Seasons
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Handrails in stairways (88 centimetre high)
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5520 for adults and from JPY 3105 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel New Otani Osaka offers transfers from the bus station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

  • Pool access available from noon to 6:00 PM
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1948 out of 2614 reviews
Rating 8 - Good. 464 out of 2614 reviews
Rating 6 - Okay. 131 out of 2614 reviews
Rating 4 - Poor. 34 out of 2614 reviews
Rating 2 - Terrible. 37 out of 2614 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Toru

Business traveller
Disliked: Staff & service, amenities
大阪に出張する際は何度も使ってきました。 歴史あるホテルですので、隣室や通路からの宿泊客による物音はある程度は許容してましたが、チェックアウト正午にもかかわらず、10時過ぎからの清掃員の騒音は理解しがたいものでした。 作業自体はかまわないのですが、宿泊客がまた滞在しているにもかかわらず大声や掃除機やベッドの移動で終始、壁や床をドタバタと音を立てての作業は不快でした。 朝食付きプランでしたが、満室とのことで30分以上またされ慌しい朝となりました。キャパ以上の朝食付きプランを販売すべきではないと思います。
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Hotel New Otani Osaka is a beautiful hotel that meets all definitions of a 5-star hotel. Upon arriving, a doorman opened our doors welcoming us warmly, helped take out the luggage, and smoothly handed our belongings to a bellman to be taken for check-in. We were sincerely greeted by multiple Otani employees, and you felt like they were waiting to assist you in meeting any request. This was all so nice that it had me checking my Hotel.com app to see if I book us into a $600+/night luxury hotel. Fortunately, it was a great deal for the next three nights and around $175/night for a room with a view of the castle. Check-in was easy and a bellhop brought our luggage up to our room and then showed us the amenities of our room. Spend that little extra money on a room that overlooks the park and the Osaka Castle. Stunning!!! Day or night, the view is gorgeous. Our room was very large with a refrig, safe, lots of closet room, and if you need to work or have guests before an event, definitely enough room and seating. The bathroom was big, a soak in the tub was perfect, and most important, it was sparkling clean like the rest of the room. Other important things: the area around the hotel is very safe, you have easy access to all the trains, there is always a taxi out front, and there are multiple very nice restaurants and boutiques within and nearby the hotel. The New Otani was a perfect last stay for our trip to Japan. Absolutely lovely.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, amenities
タクシー案内係の方にとても丁寧な対応をしていただきました。
Stayed 1 night in Jan 2026

10/10 Excellent

GyuKwon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was perfect
Stayed 3 nights in Jan 2026

10/10 Excellent

Matias

Stayed 4 nights in Dec 2025

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Japan. Hotel staff are very kind and gracious. Amazing buffet and lovely rooms. Hope to return again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kazuo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Vaishali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious rooms and very helpful staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet neighborhood over the holidays. Convenient access to major tourist hubs Osaka Umeda. Spacious rooms and impressive lobby.
Stayed 3 nights in Dec 2025

10/10 Excellent

MIWA

Stayed 1 night in Dec 2025

8/10 Good

JING

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Dec 2025

6/10 Okay

Sreenivasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went here around 9.30 ish. Count not find good food to eat. Stopped refilling the items before 10.00 A.M itself as 10.00 A.M is the closing time.
Stayed 3 nights in Dec 2025

10/10 Excellent

Young, mason

Stayed 2 nights in Dec 2025

10/10 Excellent

Virgil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 7 nights in Dec 2025

10/10 Excellent

Yashley

Stayed 4 nights in Dec 2025

10/10 Excellent

Yu

Stayed 2 nights in Dec 2025

10/10 Excellent

Yoshiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an elegant and refined property with high-end shopping in the lobby and exquisite service. Castle view rooms are magnificent, although the property itself sits against a business park, and you will need to take a convenience subway to get to shopping districts and sites other than Osaka Castle. Note the castle is literally 100 foot walk from the hotel and is not to be missed.
Stayed 4 nights in Dec 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kindest staffs
Stayed 4 nights in Dec 2025

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities
Green loom and staff was wonderful
Stayed 2 nights in Dec 2025

10/10 Excellent

jayden

Stayed 1 night in Dec 2025

6/10 Okay

Sern En Nathanael, Singapore

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old style but quaint Japanese hotel chain that serves majority the local clients. Small rooms but well maintain. Swimming and gym chargeable even for hotel guests which was a shock
Stayed 4 nights in Dec 2025

10/10 Excellent

Yoshito

Stayed 1 night in Dec 2025

10/10 Excellent

SHIN

Liked: Cleanliness, staff & service, amenities
全て快適でした
Stayed 2 nights in Dec 2025

10/10 Excellent

Frank

Stayed 3 nights in Dec 2025