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3.0 out of 5
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Economy Double Smoking For 2 person

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max
CHF 39* Per night/room 27 May - 28 May

Standard Single Room Smoking For 1 person

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Standard Double Smoking For 2 person

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Economy Twin Smoking For 1 person

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Smoking For 1 person

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Economy Twin Non-Smoking For 1 person

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Sotetsu Grand Fresa Osaka - Namba ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sotetsu Grand Fresa Osaka - Namba

Everyone (1) Couples (1)
2 out of 5
Not terrible overall but the mirror and shower curtain were dirty. The carpet in the hallway (11F) was covered in stains. The air-conditioning in the room was very weak and was completely negated by the heating system that couldn't be turned off; I had to rely on the dehumidifier to cool down the room as much as it could. Very bad smell coming through the window at night (sewage, blocked drain?)

Posted by on 23 Nov 2023

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Comment from Hotel Management

28 Nov 2023 by yuhi

Thank you for your feedback.I apologize for making you feel uncomfortable.We will share with our cleaning staff and try to enhance our cleaning service.

4 out of 5
Wir haben die Lage des Hotels sehr geschätzt. Auch fanden wir es gut das sämtliches Zubehör (Wattestäbchen, Tee, Kaffee, etc...) Unten bei der Rezeption selbst mitgenommen werden durfte. Positiv war auch das es 4 Fahrstühle gab die immer sehr schnell kamen. Der 10-tägige Aufenthalt dort mit 3 Koffern war am Ende allerdings doch etwas lang. Unser kleines Standard Zimmer welches an bester Lage war, war dementsprechend auch laut. Auch könnte Die Sauberkeit durchaus etwas verbessert werden. (Der Spiegel im Bad war ganz milchig, weiss nicht ob es Kalk war oder ob er einfach alt ist) Die sehr gute Lage und der günstigste Preis tragen sehr zu der Bewertung bei.

Posted by on 7 Dec 2023

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Comment from Hotel Management

8 Dec 2023 by Sotetsu Grand Fresa Osaka Namba

We would like to take this opportunity to thank you for staying at Sotetsu Grand Fresa Osaka Namba.Thank you very much for taking your valuable time to post your impressions about your stay.We are very happy to read your feedback and to see that you enjoyed your stay with us.We sincerely apologize for the inconvenience caused regarding the cleaning of your room. We apologize for the inconvenience. We will pass on your information to the person in charge of cleaning and will proceed to confirm the situation and bathroom facilities as soon as possible.We will continue to strengthen our in-house hygiene management and work even harder, encouraged by your kind words, to provide a luxurious and elegant time that will please all of our guests.We look forward to your continued patronage.All of our staff members look forward to your next visit.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.