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Lion Quays Hotel & Spa

4.0 star property

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Photo gallery for Lion Quays Hotel & Spa

Exterior
Exterior
Garden
Indoor pool
Indoor wedding

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi

Explore the area

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Moreton, Oswestry, England, SY11 3EN
  • Place, Lion Quays Spa
    ‪3 min walk‬
  • Place, Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Place, Lake Vyrnwy
    ‪44 min drive‬
  • Airport, Liverpool (LPL-John Lennon)

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

8.2 out of 10
Very good
(27 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

7.2 out of 10
Good
(5 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

7.8 out of 10
Good
(10 reviews)
  • River view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2

Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View | In-room safe, individually decorated, desk, iron/ironing board

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

  • Garden view
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Double Room

In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room

  • Water view
  • Sleeps 1
  • 1 Single Bed

Suite

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, individually decorated, desk, iron/ironing board

Superior Double Room

  • Sleeps 2

Double Room With Canal View

  • Sleeps 2

Suite

  • Sleeps 2

Executive Double Room With Canal View

  • Sleeps 2

Large Double Room

  • Sleeps 2

Twin Room With View

  • Sleeps 2

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About this property

Lion Quays Hotel & Spa

Riverside hotel with 2 restaurants and health club
Along with 2 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Premium satellite televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests an indoor pool, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Waterside – This restaurant specialises in Modern European cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Cafe Ash – On-site café. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Cafe Ash
  • The Waterside

Things to do

  • 4 outdoor padel courts
  • Bicycle rentals
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1000 reviews
Rating 8 - Good. 294 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 90 out of 1000 reviews
Rating 2 - Terrible. 50 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room looked tired and was in need of updating and shower floor needed a full re-grout. But the restaurant and bar area were lovely and the food was surprisingly good. Had to send my starter back, as despite declaring I was a coeliac 3 times, on booking, on entry to the restaurant and again on ordering, they still sent it out with normal bread on. Once highlighted though the staff were quick to send it back and it was re-made which was good. So often the offending item is simply removed, but I was happy they remade it. The staff were lovely too. And the food was surprisingly good. Yes the hotel is tired, we didn't use the spa so couldn't comment, but we had a lovely stay anyway.
View from our room
Stayed 1 night in Nov 2025

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Unfortunately did not use Spa or Have breakfast, on arrival room was made up as two single beds when I had booked a double, Shower cubicle could do with updating
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff and excellent breakfast buffet
Stayed 1 night in Nov 2025

6/10 Okay

Tracie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was tired and in need of decorating. Staff were courteous and helpful. Spa was very dark, hot and noisy and there were no beds to sit on or leave towels.
Stayed 2 nights in Nov 2025

4/10 Poor

Hugh

Disliked: Cleanliness, property conditions & facilities
Tiny shower room , and it had black mould all round the base . Bedroom looked worn . Holes in towels . Dining room chairs filthy and marked . Floor was very sticky at breakfast . Staff seemed pleasant and friendly. Evening meal was reasonable. Overall poor value for money .
Stayed 2 nights in Oct 2025

10/10 Excellent

Jamie

Stayed 1 night in Nov 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Oct 2025

2/10 Terrible

Lindsay

Liked: Cleanliness
Disliked: Room comfort
It was hot and there was no air Conditioning. I nearly toasted Alice. One tiny fan. I cancelled .. romance wasn’t happening. The spa is in massive need of renovation- very poor.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 1 night in Nov 2025

10/10 Excellent

Alistair

Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Staff were really friendly across the hotel and spa, food was lovely and reasonably priced. Spa facilities were great
Stayed 1 night in Nov 2025

10/10 Excellent

Trish

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel food in restaurant fantastic staff very helpful amenities wonderful had a fantastic stay thank you
Stayed 3 nights in Oct 2025

4/10 Poor

Aaron

Disliked: Property conditions & facilities
Room had stains on the wall. The walls were very thin, one could hear nexts doors conversion and night time activities very clearly. Waitress at dinner was chewing gum whilst taking our order. Furniture felt grubby with lots of stains on them. In general the hotel felt it needed a good face lift. In the steam room lots of tiles missing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities
The spa and breakfast
Stayed 1 night in Oct 2025

8/10 Good

Shagufta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were really nice. And breakfast was delicious.
Stayed 2 nights in Oct 2025

6/10 Okay

Brian

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Room was ok Windows rotted and window loose due to drain pipe detatched from top and left to constantly been dripping on floor outside Staff were always good and pleasent We felt the whole place needed some TLC the patio flags lifting
Stayed 3 nights in Oct 2025

6/10 Okay

Matthew

Business traveller
Hi firstly going into winter driving into the property there is not much lighting with early nights. I initially parked hy the gym, unloaded my bags and went into gym thinking it was the hotel. I thought just me being daft but there qere at least four others i saw do this also. I would say the dining and drink options were satisfactory but would not say the service or staff was more than that. The food was enjoyable. However as a table of 1 to be charged a service charge of £5 on my bill did not sit well with me when the service i received was ok at best. What is the encluragement for the team yo go above and beyond and provide great service if theyve already got a service charge from me. Yes i know it states discretionary on the bill, however as im sure your aware most will not ask for it to be removed. For me it is the principal of it.
Stayed 1 night in Oct 2025

8/10 Good

Gillian

Stayed 4 nights in Oct 2025

4/10 Poor

Steve

Stayed 1 night in Oct 2025

6/10 Okay

Joel Michael

Stayed 1 night in Oct 2025

4/10 Poor

Natalie

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

6/10 Okay

Taylor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was okay staff where lovely and very helpful the food was poor and the not taking cash was a nightmare as I only carry cash and there was no where to say that they don’t take cash the room was ok alright to sleep in n next door was very loud but the only issue I really had was the cobwebs and dirt on the walls apart from that it was a ok stay
Stayed 2 nights in Oct 2025

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, good vegan options and lovely pool!
Stayed 1 night in Oct 2025

2/10 Terrible

Lester

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
never again people banging on my door at 20 to 12 and it’s funny waking you up. Drunk and kept coming back numerous times
Stayed 1 night in Oct 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2025