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Best Western Plus Ottawa Downtown Suites

2.5 star property

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Photo gallery for Best Western Plus Ottawa Downtown Suites

Restaurant
LCD TV, iPod dock
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Meeting facility
Balcony

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
377 O'Connor St, Ottawa, ON, K2P2M2
  • Place, Elgin Street
    ‪3 min walk‬
  • Place, Canadian Museum of Nature
    ‪3 min walk‬
  • Place, Rideau Canal
    ‪7 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

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About this property

Best Western Plus Ottawa Downtown Suites

Along with a fitness centre, this smoke-free hotel has a sauna and a 24-hour business centre. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
Best Western Plus Ottawa Downtown Suites offers 123 accommodations with laptop-compatible safes and free toiletries. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LCD televisions are featured in guestrooms. This accommodation has kitchenettes with kitchenware and utensils.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Best Western Plus Ottawa Downtown Suites, you're just a quick walk from Rideau Canal. Enjoy features like free WiFi in public areas, plus a gym and a 24-hour business centre.
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and a sauna
  • 8 minutes by foot from Rideau Canal and a 2-minute drive from Parliament Hill
Best Western Plus Ottawa Downtown Suites offers its guests a sauna and a fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and 3 meeting rooms. A terrace, multilingual staff, and gift shops/newsstands are also featured at Best Western Plus Ottawa Downtown Suites. Parking is available for a fee.

This Ottawa hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 27.06 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room cot
  • In-room kitchenette
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV
  • IPod dock

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 27.06 per night (in/out privileges)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Plus Victoria Park
Best Western Ottawa
Best Western Plus Victoria Park Suites Hotel
Best Western Plus Victoria Park Suites Hotel Ottawa
Best Western Plus Victoria Park Suites Ottawa
Best Western Plus Victoria Suites
Best Western Victoria Park
Best Western Victoria Park Suites
Best Western Victoria Suites
Best Western Plus Ottawa Downtown Victoria Park Hotel
Best Western Plus Victoria Park Hotel
Best Western Plus Ottawa Downtown Victoria Park
Best Western Plus Ottawa Downtown Suites Hotel
Best Western Plus Ottawa Downtown Suites
Best Western Plus Ottawa Downtown – Victoria Park
Best Western Plus Victoria Park Hotel Ottawa
Best Plus Ottawa Suites Ottawa
Best Western Plus Ottawa Downtown Suites Hotel
Best Western Plus Ottawa Downtown Suites Ottawa
Best Western Plus Ottawa Downtown Suites Hotel Ottawa

Best Western Plus Ottawa Downtown Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 1000 reviews
Rating 8 - Good. 363 out of 1000 reviews
Rating 6 - Okay. 46 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff were accommodating. Parking was convenient
Stayed 3 nights in Sep 2020
Verified

8/10 Good

VAlentino

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints had a safe and nice time. Room was good
Stayed 3 nights in Sep 2020
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marvelous

Extremely clean
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean good service spacious room close to everything
Stayed 3 nights in Sep 2020
Verified

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
All clean, nice room. Bed comfortable, great service.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bathroom door knob was faulty. If you close it once from outside you cannot open it. Refrigerator had a coil which can hurt someone.
Stayed 3 nights in Sep 2020
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy face.

Fabulous check-in. Super friendly staff. Garage was small, but well kept. I'd like to see low-flush toilets.
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot. Clean and well maintained. Friendly staff. Rooms are spacious and kitchenette is a nice feature. Location is close to walk to everything. Would stay here again for sure!
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Alfred

Liked: Cleanliness, staff & service

Overall a good choice for the price

Rooms are fine, clean, average size, well equipped. Service and breakfast was very limited due to covid. Air conditioning very loud. Halls needed some vacuuming Location is good but not within walking distance from main down town
Stayed 3 nights in Aug 2020
Verified

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay. Great location! Great staff!! Definitely would come back again! They were accommodating to my babies and their needs of having a infant bed and let me borrow their high chair !! It was nice considering Covid and restrictions ! However my only slight disappointment was the breakfast. I was under the impression would be breakfast that we could pick from however was prepacked however handy(I understand for Covid safety) just for two infants was not ideal so we went out for breakfast instead ! Not a deal breaker but just to be pointed out ! Besides that everything was absolutely perfect and definitely will be coming back again !! We loved it so much we arranged to stay an extra day with hotel !! Definitely highly recommend
Stayed 5 nights in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent property but not sure why some guest were allowed to check in without face masks/shields.
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Matee

Disliked: Staff & service

Stranded with kids

When I came with the kids into the hotel ready to check-in at 10:30 pm I was informed that even though we can pay for the stay with debit the security deposit must be with an active credit card on site. The person at the front desk being unable to help because she was not authorized to take the security deposit from debit, nor cash. We got stranded with no rooms or a place to stay. We eventually found a place that we could stay at the excepted cash for the security deposit. Before you stay make sure you have a valid Credit card for the security deposit or anything like the extra parking fee.
Stayed 3 nights in Aug 2020
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Observed all pandemic rules. Clean and comfortable.
Stayed 1 night in Aug 2020
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
The property was ok. I was not that pleased the VIP perk was half price for parking. At $ 13 a per day even after the VIP discount is not much of a bargain. I also realized housekeeping wasn't offered due to COVID, but it seemed whoever cleaned it before I came in didn't do a very good job. I noticed a raisin right underneath the bed which was disappointing.
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very clean room. Loved the little kitchenette.
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laege suit, kitchen with plates, cutlery, fridge, microwave, 2 TVs, large bathroom with a tub, good location
Stayed 3 nights in Aug 2020
Verified

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all restaurants

Due to Covid-19, we didn't expect much. We know there will be a social distancing & we know that our breakfast will be on the go. But I am glad that the front desk advise us to call them if we need something like new towels, soap, etc, and someone will bring it over to our room (however they will leave it in front of your door with the stuff on the plastic bag, so pay attention with the knock as sometimes you won't be able to hear it). You can call them too if you want to deliver your breakfast over to your room. Service? Excellent. There's also another thing that we love about the area...there are a lots of restaurants nearby. The area is very quiet & we were able to sleep well. We were glad that we chose this hotel even if it is a 20 minutes walk to Parliament Hill. Overall, we had a excellent stay.
Stayed 6 nights in Aug 2020
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, courteous staff, nice and clean room. Will recommend to others.
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good services, well located, free parking around this hôtel
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

LMnay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very clean and quiet. The location is great and close to many stores and restaurants along Bank Street, and walking distance to attractions. The staff was friendly and welcoming. I would stay here again.
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Hyomin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Comfortable bed! Except paying parking fee, everything was good!
Stayed 1 night in Jul 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Ils sont super gentils ils nous ont laissé une salle pour nos velos L’hôtel est vieillissant et pas super bien situé
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Room was a bit dusty but good overall.
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up to the excellent 'Service' - the hotel pre-arranged accessible items such as bath chair and raise toilet seat for my senior parents. The room we were in was comfortable and clean.
Stayed 2 nights in Jul 2020