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Chateau Cartier Hotel & Resort, an Ascend Collection Resort

4.5 star property

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Photo gallery for Chateau Cartier Hotel & Resort, an Ascend Collection Resort

Body treatments, hot stone massages, deep-tissue massages
Golf
Body treatments, hot stone massages, deep-tissue massages
Dining
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Place, Kōena Spa
    ‪1 min walk‬
  • Place, Casino du Lac Leamy
    ‪12 min drive‬
  • Place, Parliament Hill
    ‪13 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(39 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(38 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(39 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade) | In-room safe, desk, laptop workspace, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking (Upgrade)

9.4 out of 10
Exceptional
(22 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Chateau Cartier Hotel & Resort, an Ascend Collection Resort

This smoke-free hotel features a full-service spa, a golf course and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers 125 accommodations with laptop-compatible safes and a safe. 42-inch LCD televisions come with pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Chateau Cartier Hotel & Resort, an Ascend Collection Resort. During your stay, you're just a quick walk from Kōena Spa. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to deep-tissue massages, facials or manicures and pedicures at Koena Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a golf course, a 24-hour gym and golf lessons
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Kōena Spa and 8 minutes by car from Canadian War Museum
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers its guests a full-service spa, a golf course, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Chateau Cartier Hotel & Resort, an Ascend Collection Resort. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:00 AM.
Chateau Cartier Hotel & Resort, an Ascend Collection Resort has a restaurant on site.
Lounge Onō – This bistro overlooks the golf course and specialises in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lounge Onō

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17,997 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 517613, 2026-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Chateau Cartier Hotel & Resort, an Ascend Collection Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 687 out of 1256 reviews
Rating 8 - Good. 309 out of 1256 reviews
Rating 6 - Okay. 147 out of 1256 reviews
Rating 4 - Poor. 58 out of 1256 reviews
Rating 2 - Terrible. 55 out of 1256 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sean

Stayed 2 nights in Nov 2025

10/10 Excellent

Tanasha

Liked: Cleanliness, staff & service, amenities
Love the great service from the front desk and spa. The restaurants are amazing great. The spa 3 out 5
Stayed 2 nights in Nov 2025

6/10 Okay

Michel

Liked: Cleanliness, staff & service
Hotel is ok! Showing signs of age, would need redecorating, some new furniture, some new windows, etc… Room was also ok, very large, clean, matress a bit soft for my taste, shower plumbing fixture was not the best. Heating and AC unit very loud, we had to shut it off for the night, so morning temperature was very cold. Also no heat in the bathroom? Hotel was very quiet, pleasant staff. Tried the on site japanese restaurant Kato for dinner, very pleased, good food, sushi and sashimi and many other choices, nice wine selection and prices were reasonable! A plus, we had a table next to the 4 sided fireplace, which was very pleasant. Area around is not walkable, shopping and restaurants are about 10 to 20 min. by car. Free parking a bonus, no indoor parking options though. Koena spa on the premises seems great, but did not try.
Stayed 2 nights in Nov 2025

10/10 Excellent

Guillaume

Stayed 1 night in Nov 2025

2/10 Terrible

PAuline

Liked: Cleanliness, amenities, property conditions & facilities
The fan in the room was on all night. Too hot or too cold. Super noisey. Didn’t sleep Had a shower and then faucet fell off in the Barth tub. The bathroom was flooded all the way back to the bedroom We didn’t have to check out until noon but left at. 8 am. And. Still have another. 7 hours to drive. Totally exhausted
Stayed 1 night in Nov 2025

8/10 Good

Kawkab

Stayed 2 nights in Nov 2025

10/10 Excellent

MAHER

Liked: Cleanliness, amenities, property conditions & facilities
All good 👍
Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Stayed 4 nights in Nov 2025

10/10 Excellent

Andy, Napanee

Liked: Cleanliness, amenities, property conditions & facilities
Great spots
Stayed 2 nights in Nov 2025

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy to park, friendly staff, Koena spa was great, large clean comfortable rooms.
Stayed 1 night in Nov 2025

8/10 Good

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Hôtel was nice. Shower had cracked tub.
Stayed 1 night in Nov 2025

10/10 Excellent

Tammy

Stayed 1 night in Nov 2025

10/10 Excellent

Shayne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Lori

Stayed 1 night in Nov 2025

6/10 Okay

Goretti

Travelled with partner
Started pretty rough was given a room that was not made up smelled so horrible turned my stomach The bed was unmade and we was promised a view but we were on a roof view But then thankfully we did receive a better room
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great! Room was very clean and comfortable.
Stayed 2 nights in Nov 2025

6/10 Okay

Tauseef Zia

Travelled with family
Liked: Property conditions & facilities
It was not kida friendly
Stayed 2 nights in Oct 2025

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast not included so we chose to eat elsewhere. Room was great, no complaints, liked the noontime checkout.
Stayed 1 night in Nov 2025

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, and enjoyed my stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Meggie

Stayed 1 night in Nov 2025

10/10 Excellent

Kuldip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Gr8
Stayed 1 night in Nov 2025

8/10 Good

Jocelyne, Cornwall

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a great stay. Staff was wonderful. Suite was lovely (would be nice to have this room option, with 2 beds). Great having Koena Spa on site. Ono restaurant was good. Only downside is if you go with an older person, getting in and out of tub for a shower is very dangerous.
Stayed 3 nights in Nov 2025

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa was excellent Front desk service great Room clean and spacious
Stayed 1 night in Nov 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great amenities and we had a wonderful time!
Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Stayed 1 night in Nov 2025