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Chateau Cartier Hotel & Resort, an Ascend Collection Resort

4.5 star property

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Photo gallery for Chateau Cartier Hotel & Resort, an Ascend Collection Resort

Sauna, hot tub, steam room, body treatments, hot stone massages
A hotel courtyard with outdoor lounge chairs and a building with green roofs in the background.
A lobby with a reception desk, seating area, chandelier, and a staircase.
Property grounds
A salon with multiple treatment chairs, a reception desk, shelves with products, and a poster on the wall.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Place, Kōena Spa
    ‪1 min walk‬
  • Place, Byward Market Square
    ‪13 min drive‬
  • Place, Parliament Hill
    ‪14 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a sofa, a desk, and a chair.

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(28 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

A hotel room with a bed, a desk, a chair, a sofa, and a mirror.

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(45 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(50 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a round wooden dining table, a sofa, a television, and a door leading to a balcony.

Suite, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(49 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, laptop workspace, free cots/infant beds, free WiFi

Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(31 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

A bathroom with a stone backsplash, a large mirror, a sink, and a toilet.

Suite, 2 Queen Beds, Non Smoking (Upgrade)

9.2 out of 10
Wonderful
(30 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Chateau Cartier Hotel & Resort, an Ascend Collection Resort

This smoke-free hotel features 2 restaurants, a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a snack bar/deli.
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers 125 accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 42-inch LCD televisions come with pay-per-view films. Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Chateau Cartier Hotel & Resort, an Ascend Collection Resort. During your stay, you're just a quick walk from Kōena Spa. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Japanese cuisine at Kato Fusion, one of the property's 2 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Treat yourself to Thai massages, manicures and pedicures or body treatments at Koena Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a golf course, a 24-hour gym and golf lessons
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Kōena Spa and 8 minutes by car from Canadian War Museum
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers its guests a full-service spa, a golf course, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Chateau Cartier Hotel & Resort, an Ascend Collection Resort. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:00 AM.
Kato Fusion – This restaurant specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Lounge Onō – This bistro overlooks the golf course and specialises in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kato Fusion
  • Lounge Onō

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17,997 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults and CAD 10.00 to 30.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 517613, 2026-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Chateau Cartier Hotel & Resort, an Ascend Collection Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 819 out of 1416 reviews
Rating 8 - Good. 335 out of 1416 reviews
Rating 6 - Okay. 148 out of 1416 reviews
Rating 4 - Poor. 58 out of 1416 reviews
Rating 2 - Terrible. 56 out of 1416 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great rooms, comfy bed, really great spa.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay at a convenient location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Spa and hotel were amazing
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot, very great spa, restaurant is first class.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

James

Liked: Cleanliness, amenities
Great stay with the spa attached.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was great
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Stephanie

Great location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasurable stay. Close to Ottawa attractions but amenities on site are excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The room was excellent we loved the layout.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at this Chateau! We really enjoyed our stay. The rooms are clean and spacious! We will definitely stay again and we will highly recommend this place to our friends and family! Great place to stay and golf or enjoy the spa.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and found the room quiet and comfortable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and spacious rooms. Beautiful spa that is extremely well maintained and well priced. The Kato Japanese fusion restaurant is excellent.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Staff was very professionnal. Spa is always a great outing!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Hunter

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay room is clean and very clean area in general
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the Ono restaurant was delicious. The shrimp liguini in particular, was outstanding! Everywhere I went in the hotel and spa, the staff was friendly and efficient.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was so relaxing and the room was clean. The staff, especially Arbe, were all helpful and kind. My favourite spa so far!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and happy to share information about the spa.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
We had a good time at the hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and staff was very friendly and accommodating during our stay. Spa was relaxing and great price to have it as an add-on to our stay. Definitely worth asking staff about having the spa access while staying overnight.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and well decorated. Restaurants are exceptional. Spa on premises is excellent. A mini vacation.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rasha

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean rooms, great amenities and spa.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Awesome front desk staff, very helpful, large room, very clean :-)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, property conditions & facilities
Staff and room were great
Stayed 1 night in Feb 2026
Verified

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, substantial amount of amenities and good food options.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Chloe

Liked: Amenities, property conditions & facilities
Nice staff, clean room, great gym, restaurant on first floor; loved being connected to the spa.
Stayed 1 night in Jan 2026