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Chateau Cartier Hotel & Resort, an Ascend Collection Resort

4.5 star property

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Photo gallery for Chateau Cartier Hotel & Resort, an Ascend Collection Resort

Sauna, hot tub, steam room, body treatments, hot stone massages
Lobby
In-room safe, laptop workspace, free cots/infant beds, free WiFi
Outdoor spa tub
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Place, Kōena Spa
    ‪1 min walk‬
  • Place, Byward Market Square
    ‪13 min drive‬
  • Place, Parliament Hill
    ‪14 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(25 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(45 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(48 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, laptop workspace, free cots/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(44 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, laptop workspace, free cots/infant beds, free WiFi

Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(28 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Combined shower/bathtub, deep-soaking bathtub, free toiletries, towels

Suite, 2 Queen Beds, Non Smoking (Upgrade)

9.4 out of 10
Exceptional
(25 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Chateau Cartier Hotel & Resort, an Ascend Collection Resort

This smoke-free hotel features 2 restaurants, a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a snack bar/deli.
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers 125 accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 42-inch LCD televisions come with pay-per-view films. Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Chateau Cartier Hotel & Resort, an Ascend Collection Resort. During your stay, you're just a quick walk from Kōena Spa. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Japanese cuisine at Kato Fusion, one of the property's 2 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Treat yourself to deep-tissue massages, manicures and pedicures or facials at Koena Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a golf course, a 24-hour gym and golf lessons
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Kōena Spa and 8 minutes by car from Canadian War Museum
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers its guests a full-service spa, a golf course, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Chateau Cartier Hotel & Resort, an Ascend Collection Resort. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:00 AM.
Kato Fusion – This restaurant specialises in Japanese cuisine. Guests can enjoy drinks at the bar.
Lounge Onō – This bistro overlooks the golf course and specialises in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kato Fusion
  • Lounge Onō

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17,997 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults and CAD 10.00 to 30.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 517613, 2026-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Chateau Cartier Hotel & Resort, an Ascend Collection Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 770 out of 1342 reviews
Rating 8 - Good. 323 out of 1342 reviews
Rating 6 - Okay. 141 out of 1342 reviews
Rating 4 - Poor. 51 out of 1342 reviews
Rating 2 - Terrible. 57 out of 1342 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

James

Liked: Cleanliness, amenities
Great stay with the spa attached.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and found the room quiet and comfortable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hunter

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay room is clean and very clean area in general
Stayed 1 night in Jan 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
We had a good time at the hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, property conditions & facilities
Staff and room were great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Awesome front desk staff, very helpful, large room, very clean :-)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rasha

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean rooms, great amenities and spa.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, substantial amount of amenities and good food options.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nicolina

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were very friendly and accomodating.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

TAMMY

The spa was relaxing and quite
Stayed 1 night in Mar 2026
Verified

8/10 Good

Chloe

Liked: Amenities, property conditions & facilities
Nice staff, clean room, great gym, restaurant on first floor; loved being connected to the spa.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

dayna

Liked: Cleanliness, staff & service, amenities
Wonderful front desk staff when we checked in
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great amenities and we had a wonderful time!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

messia

Liked: Cleanliness, amenities, property conditions & facilities
Clean , large and beautiful room. Pleasant and very helpful staff. The spa and restaurants are great!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

May

Liked: Cleanliness
we love this place so much , we had a wonderful time for the weekend. The staff are very nice and the hotel is super clean and the service is so great. We'll definitely comeback again :))
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities
clean spacious beautiful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy to park, friendly staff, Koena spa was great, large clean comfortable rooms.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly and helpful staff. Close to everything.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, and enjoyed my stay.
Stayed 1 night in Nov 2025
Verified

8/10 Good

dayna

Liked: Cleanliness, staff & service, amenities
Room was great and front desk staff were very welcoming and courteous
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Great staff, gorgeous lobby but lacking a cafe for grab and go coffee and muffins etc. room was nice but lacking chairs to sit.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities
The room was clean and nice. The staff was very nice and helpful. Great hotel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and we loved the spa!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! The cleaniness, staff, view.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Great spots
Stayed 2 nights in Nov 2025