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Hilton Garden Inn Ottawa Downtown

3.5 star property

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Photo gallery for Hilton Garden Inn Ottawa Downtown

Daily full breakfast (CAD 20.95 per person)
Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains
Indoor pool, pool loungers
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
361 Queen Street, Ottawa, ON, K1R 0C7
  • Place, Parliament Hill
    ‪12 min walk‬
  • Place, Rideau Canal
    ‪12 min walk‬
  • Place, Canadian War Museum
    ‪12 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

Deluxe King Room

  • Sleeps 2

Deluxe Two Queen Room

  • Sleeps 4

Signature King Room

  • Sleeps 2

Signature Two Queen Room

  • Sleeps 4

King Room with River View

  • Sleeps 2

View all photos for Room, 1 King Bed (Small)

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Room, 1 King Bed (Small)

8.8 out of 10
Excellent
(38 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Signature Room, 2 Queen Beds

9.2 out of 10
Wonderful
(47 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Signature Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(28 reviews)
  • Sleeps 2
  • 1 King Bed
  • River view

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

Mobility Hearing Accessible King Room with Rollin Shower

  • Sleeps 2

1 King Bed Small Room Limited View

  • Sleeps 2

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About this property

Hilton Garden Inn Ottawa Downtown

Hotel with an indoor pool, 6-minute walk to Supreme Court of Canada
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Ottawa Downtown offers 175 air-conditioned accommodations with free newspapers and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 50-inch flat-screen televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Ottawa Downtown. During your stay, you're just a quick walk from Sparks Street. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Supreme Court of Canada and Canadian War Museum
  • Pets welcome for a fee
Hilton Garden Inn Ottawa Downtown offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Hilton Garden Inn Ottawa Downtown also features multilingual staff, coffee/tea in common area, and a fireplace in the lobby. Parking is available for a fee.

This Ottawa hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Tulip Restaurant & Bar – This restaurant only serves dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 28.25 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 20.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Doorbell and phone notification
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 70 per accommodation, per stay (maximum CAD 70 per stay)
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 20.95 per person
  • Covered self-parking fee: CAD 28.25 per night (in/out privileges)
  • Pet fee: CAD 70 per accommodation, per stay (maximum CAD70 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

National Ascend Collection
National Ascend Collection Ottawa
National Hotel Ascend Collection hotel
National Hotel Ascend Collection hotel Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Garden Inn Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel Ottawa

Hilton Garden Inn Ottawa Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room size, good breakfast, great location!
Stayed 2 nights in Oct 2025

4/10 Poor

Vincent

Conserve staff were very nice and helpful; the restaurant however was pathetic-overpriced and poor portions, and the buffet breakfast was no better than a motel. Condiments, syrup and milk were on short supply, and no fruit offered at all-I expect better for 23 dollars. Will not return
Stayed 2 nights in Oct 2025

8/10 Good

Sébastien

Liked: Cleanliness, property conditions & facilities
Check in very long we went away and cama back later because it was too long ! Pillows in the bed were very bad as well too soft.
Stayed 1 night in Oct 2025

10/10 Excellent

lucille

Stayed 1 night in Oct 2025

8/10 Good

Monir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Raffaele

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. The staff were very accommodating.
Stayed 2 nights in Oct 2025

6/10 Okay

Derek

Disliked: Cleanliness
The bed bugs were awesome . When discovered i called front desk. No answer. brough one down to front desk. Clerk immediately changed my room and appologized. Didn't seem surprised though. More on that in a sec. But changing right away was good. Someone from housekeeping called up shortly after and apologized again. Cool. And explained that pest control specialist that just HAPPENED to be on site went up and checked the room and there werent any. I stated , "nice. Cool. Im not moving back." I did not get an upgrade or anything just so you know. This wasnt about keeping a free upgrade. Anyway, she proceded to try to convince me it was a spider. I imformed her i know what a spider looks like. That wasnt one. I suggested she check the front dest trash bin to inspect the critter as she clearly hadn't seen it herself. Have a nice day, thanks. I thought it may have been a tick if not bed bug. They are pet friendly. I took pictures. Sent them to an expert other than Google. Bed bug comfirmed. Bed bugs. Gross. Front desk were accommodating ... to the minimum. Cant complain really. They werent apathetic but they also werent grossed out or surprised. The maintenance person was defiant. But dont then gaslight me about something you know nothing about. THAT is why i am writing this review.
Stayed 1 night in Oct 2025

8/10 Good

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah, Houston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the nice bright bathroom and good working space. Great fan provided nice adjustable white noise. Big window. Easy to get to my business meeting.
Stayed 1 night in Oct 2025

4/10 Poor

Jennifer

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The bathroom fan wasn’t working. The handle on the shower came off. There was a flashing light in the room all night that was awful and I didn’t sleep well at all.
Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, comfy bed, great area of town. Would stay again and recommend!
Stayed 2 nights in Oct 2025

10/10 Excellent

Miguel

Stayed 1 night in Oct 2025

2/10 Terrible

Tianfei

Disliked: Cleanliness, staff & service
They told me they are overbooked and can’t provide me the room that I booked, I asked another room in same hotel or other room in Hilton airport, they said no and arranged me in a very bad hotel nearby. Terrible experience
Stayed 1 night in Oct 2025

10/10 Excellent

Zeev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Israel Kafita

Stayed 1 night in Oct 2025

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean room. I,didn't appreciate the parking charge. The breakfast is not included for everyone.
Stayed 2 nights in Oct 2025

8/10 Good

Mark

Stayed 2 nights in Sep 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

10/10 Excellent

Jarrod, East St Paul

Travelled with family
Liked: Amenities
Clean comfortable good value
Stayed 2 nights in Oct 2025

6/10 Okay

Cathy

Disliked: Property conditions & facilities
We have stayed at this hotel multiple times and have always fiund it to be excellent, but things were definitely slipping. The filmy curtains in our first room were severely ripped, and had a small rip in our second room. We were surprised. But Dyson was very helpful when we checked in. Disappointingly, the restaurant menu had also greatly changed and the only 2 things that were gluten free both contained nuts, which is also a serious allergy for one of us. We've always enjoyed the restaurant but instead had to go out in search of somewhere else to eat on Thanksgiving Sunday without a reservation.
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Clean and comfortable
Stayed 2 nights in Oct 2025

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were great. Location is really convenient and really close walking distance to attractions.
Stayed 2 nights in Oct 2025

10/10 Excellent

Erica

Stayed 1 night in Oct 2025

10/10 Excellent

Agris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025