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Metcalfe Hotel Ottawa by Gray Collection

Property class: 4
VIP Access

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

A modern indoor space with a central seating area, a bookshelf, and hanging lights.
A hallway with a dark door labeled "No 307" and another door labeled "No 306".
A library with bookshelves, a ladder, and hanging light fixtures.
A spacious indoor area with multiple seating arrangements, including tables and chairs, and a large bookshelf.
A historic building with a prominent entrance labeled "The Metcalfe." It features a classic architectural style with a symmetrical facade, large windows, and a central entrance with a decorative canopy.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    ‪3 min walk‬
  • Place, Ottawa City Hall
    ‪3 min walk‬
  • Place, Parliament Hill
    ‪8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 1 King Bed (Atrium)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, wooden headboard, and a nightstand with a radio.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(35 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

A hotel room with a large bed, a nightstand with a radio, a framed picture on the wall, and a window with curtains.

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(55 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, Corner

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Queen)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Junior Suite

A modern living room with a blue sofa, a brown leather armchair, a round coffee table, and a floor lamp.

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden floor, a ceiling light, and a window with curtains.

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(41 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

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About this property

Metcalfe Hotel Ottawa by Gray Collection

This smoke-free hotel features a restaurant, a fitness centre and valet parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Metcalfe Hotel Ottawa by Gray Collection offers 108 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Metcalfe Hotel Ottawa by Gray Collection. During your stay, you're just a quick walk from National Arts Centre. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the bistro
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 3-minute walk from Confederation Park and 5 minutes on foot from National Arts Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness centre, a library, and multilingual staff are also featured at Metcalfe Hotel Ottawa by Gray Collection. Parking is available for a fee. A complete renovation of Metcalfe Hotel Ottawa by Gray Collection was completed in July 2022.

This 4-star Ottawa hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 1:00 PM.
Cocotte – On-site bistro. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1388 out of 1791 reviews
Rating 8 - Good. 281 out of 1791 reviews
Rating 6 - Okay. 73 out of 1791 reviews
Rating 4 - Poor. 30 out of 1791 reviews
Rating 2 - Terrible. 19 out of 1791 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this hotel - nice room and staff, very clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Azeemuddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Silvia

Excellent hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location in Ottawa for shopping, sites, restaurants.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Vanessa

Excellent hotel
Stayed 1 night in Apr 2026
Verified review

8/10 Good

sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, well located - nice restaurant and the staff is really kind. A real pleasure to stay at this hotel !
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness
Very clean staff were very nice Restaurant really good
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem in the heart of Ottawa. Friendly staff, amazing rooms, and the restaurant is top notch.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The were amazing at making our anniversary stay extra special!!! Staff is excellent!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. The restuarant can be busy so reserve or roll the dice on a walkup if peak time.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our hotel of choice when staying in Ottawa. Location is very central, rooms are well outfitted and staff is excellent!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lively stay … beautiful setting and close to many things in downtown Ottawa.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great room and bar/restaurant
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

shusum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious bed was comfortable and convenient location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Favourite place to stay in Ottawa. Great location, rooms are perfect, very clean and the beds are insanely comfortable. We come and stay here every time we visit Ottawa.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Reza

Liked: Cleanliness, staff & service
Excellent restaurant and location! Room spacious
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfy beds and excellent restaurant on site. Highly recommend.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a vibey place to stay and the food at the restaurant was immaculate. The staff were wonderful and super helpful. I will be coming back for sure.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel (particularly Fumi!) and restaurant were fantastic! Rooms were clean and spacious.
Stayed 2 nights in Apr 2026