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Holiday Inn Express & Suites Ottumwa by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottumwa by IHG

Exterior
Exterior
Free daily buffet breakfast
Indoor pool
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
941 North Quincy Avenue, Ottumwa, IA, 52501
  • Place, Quincy Place Mall
    ‪6 min walk‬
  • Place, Bridge View Center
    ‪3 min drive‬
  • Place, Wapello County Historical Museum
    ‪3 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications Accessible)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Living Area)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds (Living Area)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Living Area)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed (Living Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Ottumwa by IHG

Hotel in Ottumwa with free breakfast and fitness centre
This smoke-free hotel features an indoor pool, a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Holiday Inn Express & Suites Ottumwa by IHG offers 93 accommodations with coffee/tea makers and a hairdryer. 43-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Ottumwa by IHG. During your stay, you're just a quick walk from Quincy Place Mall. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, laundry facilities and a lift
  • On-site recreation includes a gym
  • Within a 10-minute walk of Quincy Place Mall and Greater Ottumwa Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
Holiday Inn Express & Suites Ottumwa by IHG offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Ottumwa by IHG also features coffee/tea in common area, laundry facilities, and a lift. Self parking is free.

This Ottumwa hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 51 lb per pet)
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 0.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 0.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Ottumwa Hotel
Holiday Inn Express Ottumwa
Express Suites Ottumwa By Ihg
Holiday Inn Express Suites Ottumwa
Holiday Inn Express Suites Ottumwa by IHG
Holiday Inn Express Suites Ottumwa an IHG Hotel
Holiday Inn Express And Suites Ottumwa by IHG Hotel
Holiday Inn Express And Suites Ottumwa by IHG Ottumwa
Holiday Inn Express And Suites Ottumwa by IHG Hotel Ottumwa

Holiday Inn Express & Suites Ottumwa by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 134 out of 233 reviews
Rating 8 - Good. 45 out of 233 reviews
Rating 6 - Okay. 23 out of 233 reviews
Rating 4 - Poor. 15 out of 233 reviews
Rating 2 - Terrible. 16 out of 233 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jun 2025

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Charlotte

Travelled with family

Handicap room needs recliner.

Ok. We don’t travel often. Need a good recliner in handicap room.
Stayed 1 night in Jun 2025

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was small but clean and cozy. AC was a little difficult to operate. No exhaust fan in the bathroom!
Stayed 1 night in May 2025

8/10 Good

Ginger

Stayed 4 nights in May 2025

8/10 Good

Karen

Liked: Staff & service, amenities, property conditions & facilities
I liked clean sheets, clean room, breakfast OK-no pancakes; generally interior neat and clean; exterior-lawn needed mowing; exterior not as neat and clean as interior.
Stayed 1 night in May 2025

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, room comfort
The person that checked us in was very attentive and friendly. But I had to wait for 5 minutes to checkout. And only found someone by asking the helpful kitchen.
Stayed 1 night in Apr 2025

10/10 Excellent

Lacey

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Not the best night of sleep

The room would not cool. It was a cool winter night and we could not get the thermostat to come off of 77 degrees. It was a very hot night. The pancake maker was broken which was our deciding factor in staying there and the pool was really cold. I was just wanting to swim a few laps and wind down with the kids, but it was so cold, I couldn't.
Stayed 1 night in Feb 2025

8/10 Good

Rex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and beds were comfortable. Did have a problem trying to control the temperature in the room
Stayed 1 night in Mar 2025

10/10 Excellent

Maranda

Liked: Staff & service, amenities, property conditions & facilities
Very happy with our stay! Everyone was so nice and it was so very clean!
Stayed 1 night in Feb 2025

8/10 Good

Emir

Stayed 1 night in Jan 2025

2/10 Terrible

Lincoln

Stayed 1 night in Jan 2025

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The breakfast was very good.
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Angela

Stayed 1 night in Dec 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty quiet, but easily accessible.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we’ve stayed!
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.
Stayed 2 nights in Aug 2024

6/10 Okay

Elena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(
Stayed 5 nights in Aug 2024

4/10 Poor

Patrick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast was very disappointing. There were no drinks because their juice machine was out of order. No eggs, no biscuits by 8am, no sausage. And there was a broken exterior door that allowed anyone to walk into the hotel.
Stayed 2 nights in Aug 2024