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3.3 out of 5
See all 3 ebookers Reviews

"We stayed for two nights, we'd never been to this hotel or oxford before but we were pleasantly surprised with both. The room was very comfortable, I ... " More

By a verified traveller on Fri 17 Feb 2017

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Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CHF 115* Per night/room 30 Jun - 1 Jul

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed (Compact)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure Oxford Hawkwell House Hotel ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Oxford Hawkwell House Hotel

Everyone (2) Couples (1) Family (1)
2 out of 5
This is an old property which needs significant updating. Several badly worn and poorly fitted carpets with staining. There is no lift which means carrying cases up a couple of flights of stairs to the first floor. Plumbing seems antiquated and we were without hot water on our departure morning which meant no showers. For the price paid it was poor value

Posted by on 24 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Hawkwell House Hotel

Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy all aspects of your stay with us. At Hawkwell, we strive to provide a positive memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the shortfalls experienced; positively we do hope to be able to share some exciting news about significant product investment in the near future.

5 out of 5

Loved this hotel

Pros: friendliness of the staff, cosy hotel with a lovely fireplace, comfy sofas around and the daily papers provided. One of the best I have ever been in.
Cons: I think your receptionists need to be very informative on bus times etc.
Location: Perfect for oxford, buses every ten minutes. Lovely pubs within village of iffley. Canal only a short walk away then a lovely walk into oxford.
We stayed for two nights, we'd never been to this hotel or oxford before but we were pleasantly surprised with both. The room was very comfortable, I especially liked the light being on over the bed and the bottles of water....lovely touches.

Posted by , from derbyshire on 17 Feb 2017

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Comment from Hotel Management

19 Feb 2017 by Falko Lukesch House Manager

Dear Denise, Thank you very much for your honest and great feedback. We are glad that we could make your stay a special experience! However, we apologize if the receptionist could not give you the information you needed. To be fair the come comes every 8 to 10 minutes and it is just one line, therefore an exact time table with specific hours is usually not necessary. I will address this to the team in order to avoid any confusion in the future! According to your positive review we hope to welcome you back at Hawkwell soon! Again, we apologize for any inconveniences and thank you very much for staying with us! Kind regards, Falko Lukesch House Manager

3 out of 5

Posted by on 27 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Hawkwell House Hotel

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.