We were looking forward to our visit, but my husbands mother had a serious stroke the day before our arrival date. When it was clear we weren't going to make it, I sent a message to the owner about what happened, asked them to consider a refund, but no worries if not, we just needed a statement of no refund for the travel insurance process. No reply. Then the next day, I start getting texts from the property owner asking how we were enjoying our stay. Replied back that we were not there and to please check our VRBO messages. Then a text stating they hoped we enjoyed our stay and that they hoped we would leave a good review. Good luck if you stay there and have any problems, because this inattentive, unresponsive host will not bother to check your messages let alone try to help with the issue.