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The Alts Hotel

4.0 star property

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Photo gallery for The Alts Hotel

Outdoor pool
Cabana Suite | Premium bedding, minibar, in-room safe, desk
An open terrace with a wooden floor and a view of the cityscape at dusk.
Lobby sitting area
A modern lounge area with seating arrangements, tables, and a view of the cityscape through large windows.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Jl. Rajawali No. 8, Ilir Timur, Palembang, South Sumatra, 30113
  • Place, Palembang Indah Mall
    ‪5 min drive‬
  • Place, Palembang Square Mall
    ‪6 min drive‬
  • Place, Palembang Golf Club
    ‪6 min drive‬
  • Airport, Palembang (PLM-Sultan Mahmud Badaruddin II)
    ‪19 min drive‬

Room options

View all photos for Room

A modern hotel room with a large bed, a desk, a chair, and a view of the city.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premiere

Premium bedding, minibar, in-room safe, desk

Premiere

  • 31 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Cabana Suite

A modern hotel room with a large bed, a desk, a flat-screen TV, and a balcony with a view of the city.

Cabana Suite

  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite

Grand Suite | Premium bedding, minibar, in-room safe, desk

Grand Suite

  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, bedside table, chair, desk, TV, and a potted plant.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A modern hotel room with a large bed, a desk, a TV, and a view of the cityscape.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premier City View

A modern bathroom with a white sink, a large mirror, and two towel racks with folded towels.

Premier City View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Corner

A modern hotel room with a large bed, a sofa, a dining table, and a view of the cityscape through large windows.

Premier Corner

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite New

Junior Suite New | Premium bedding, minibar, in-room safe, desk

Junior Suite New

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Alts Hotel

An attached winery, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a restaurant, a health club and a bar/lounge.
The Alts Hotel offers 207 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Altitude Spa has 2 treatment rooms. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at The Alts Hotel, you'll be within walking distance of Palembang Golf Club. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Cafe Delapan
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages at Altitude Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Palembang Golf Club and a few minutes from Ampera Bridge
  • Airport shuttle service available for a fee
A winery is on site. The Alts Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 5 meeting rooms are available. Event space at this hotel measures 1055 square feet (98 square metres) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the business-friendly The Alts Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Palembang hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Cafe Delapan – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
10 Gastro Pub – This rooftop bar serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 211,750 for adults and IDR 105,875 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 10 Gastro Pub
  • Cafe Delapan

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • Winery

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,055 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Connecting rooms may be available on request; a fee of IDR 150,000 per night applies and will be collected at check-in.

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 211750 for adults and from IDR 105875 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Alts Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. This property doesn't offer after-hours check-in. Guests can access their accommodation through a private entrance.
Property Registration Number 9120103122288

We should mention

  • Pool access available from 7:00 AM to noon
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Zuri Palembang
Grand Zuri Palembang Hotel
Grand Zuri Palembang Hotel Palembang
The Alts Hotel Hotel

The Alts Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 44 reviews
Rating 8 - Good. 22 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Christophe

Disliked: Cleanliness, staff & service
The hotel staff habe made claims the credit card machines have issues and have taken my card and made numerous transactions. The hotel is dubious. Tourists should beware. My bank has been notified
Stayed 2 nights in Oct 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible breakfast arrangement time. All foods were not served properly.
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Malvin

Liked: Cleanliness, property conditions & facilities, room comfort

Cheap cozy room with so-so service

Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed
Stayed 3 nights in Jul 2018
Verified review

8/10 Good

joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Under Renovation

When I checked in, I found the hotel was very noisy caused the renovation activities, and I asked to the front desk official at what time the activity will be stopped in the evening, I got the answere...till night, so I called the support team of the Expedia about the matter, and ask for move to other hotel if the renovation activity could not end at 9-10 pm. I told the staff who was incharge, that I will ask for moving to other hotel IF the activity could not end at 9-10, and They agree to end the noisy activity at 9pm. I appreciate the hotel to end the noisy work at 9pm, and I cancel my intention to move to other hotel. Thank you for mutual understanding
Stayed 3 nights in Apr 2018
Verified review

8/10 Good

Chon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Enjoyed my stay at the Grand Zuri. Check-in was efficient, staff were polite, room was very clean & comfortable, with a delicious buffet breakfast thrown in. A little far from the city central area. Not ideal for travelers who do not have their own transport
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantasy get away

Wonderfully helpful staff
Stayed 2 nights in Feb 2018
Verified review

6/10 Okay

Verified traveller

No sandal in room
Stayed 5 nights in Sep 2017
Verified review

8/10 Good

nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice

menyenangkan
Stayed 1 night in Aug 2017
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything I wanted to do.

I was in Palembang to research my fathers time as a Japanese POW. This was not easy as no one rememberes anything about that time. As an English speaker it was very difficult to make people understand what I was trying to do. The hotel staff tried their best.
Stayed 3 nights in Jul 2017
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Clean Hotel

A very nice and new hotel. I believe it's around 2 years old. Service is nice and deserve a 4 stars.
Verified review

8/10 Good

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and Perfect of Service

Another great hotel & service in Palembang..
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location

We were not able to sleep all due to itchiness. Not sure how often the bed sheets were changed (?). We did not have adequate toilet paper in the room. However the staff were helpful enough to supply us with more toilet papers.
Verified review

8/10 Good

Darmady

Liked: Cleanliness, property conditions & facilities, room comfort
Saat Check In, Kami memesan 2 kamar, namun lantai nya dipisah dengan alasan Full, setelah di mintakan dengan sedikit ngotot baru coba dicarikan.
Verified review

8/10 Good

AKIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

なかなか良いホテルです。

綺麗なホテルでスタッフがとても感じよく対応が素早い。
Verified review

8/10 Good

Alexander Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new with neighbour is many kopitiam and pempek. The breakfast with local food.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

bagus

hotel nyaman, bersih, dingin, cuma closednya kurang cocok, tidak pakai jet shower,
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゆったりできるホテル

部屋は清掃が行き届いており、心地よく過ごせました。
Verified review

6/10 Okay

Philip

Palembang Hotel

Good location for some night time restaurants and bars. My floor was hot - don't know if corridor aircon was working, Thankfully room aircon was sufficient to cool bedroom down.
Verified review

8/10 Good

Masagus

Liked: Cleanliness, property conditions & facilities, room comfort

Mantap

pelayanannya lumayan memuaskan
Verified review

10/10 Excellent

vivi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Posisi hotel enak , dekat kota

Nikmatnya imlek di Palembang, bertemu dengan temen sekolah, sanak kluarga. Makan makanan kesukaan, mpek mpek.
Verified review

8/10 Good

Lili amigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good. Comfort
Verified review

6/10 Okay

Joseph

Stayed 1 night in Feb 2026