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Massimo Plaza Hotel

4.0 star property

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Photo gallery for Massimo Plaza Hotel

Superior Double or Twin Room | View from room
Reception
Property entrance
Property entrance
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
Via Maqueda 437, Palermo, PA, 90133
  • Place, Teatro Massimo
    ‪2 min walk‬
  • Place, Palermo Cathedral
    ‪8 min walk‬
  • Place, Ballaro Market
    ‪15 min walk‬
  • Airport, Palermo (PMO-Punta Raisi)
    ‪29 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double or Twin Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double or Twin Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Classic Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Triple Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Double or Twin Room

9.8 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Classic Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

Massimo Plaza Hotel

Hotel with a bar, steps from Teatro Massimo
A bar/lounge, a snack bar/deli and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and concierge services are on-site.
Massimo Plaza Hotel offers 11 accommodations with minibars and a safe. Beds feature down duvets. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower, slippers, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Massimo Plaza Hotel. During your stay, you're just a quick walk from Teatro Massimo. Enjoy features like free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Steps from Teatro Massimo and Regional Archaeological Museum
  • Airport and beach shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Massimo Plaza Hotel.

This 4-star Palermo hotel is smoke free.

24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 25 per night); reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Canoeing
  • Library
  • Private wine tours
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas

Accessibility

  • No lift

More

  • 1 building
  • 1 floor
  • Communal living room
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 25 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Massimo Plaza Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Massimo Plaza
Massimo Plaza Hotel
Massimo Plaza Hotel Palermo
Massimo Plaza Palermo
Hotel Massimo Plaza
Massimo Plaza Hotel Palermo, Sicily
Massimo Plaza Hotel Palermo
Hotel Massimo Plaza
Massimo Plaza Hotel Hotel
Massimo Plaza Hotel Palermo
Massimo Plaza Hotel Hotel Palermo

Massimo Plaza Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 321 reviews
Rating 8 - Good. 99 out of 321 reviews
Rating 6 - Okay. 25 out of 321 reviews
Rating 4 - Poor. 11 out of 321 reviews
Rating 2 - Terrible. 5 out of 321 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mirna, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place clean nice location perfect I highly recommend it
Stayed 7 nights in Jun 2025

10/10 Excellent

Gary Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and helpful staff throughout the hotel!
Stayed 6 nights in Jun 2025

4/10 Poor

giampiero

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the close to traffic area. Very nice. The advertising pictures are totally deceiving. Old dirty carpet throughout the facility and in the room, unclean bathroom with previous client contact-lens stack to wall, non draining shower, cracks in wall, had to disconnect desk lamp to have any power at the only desk in the room. Pictures available
One side of bed
Other side of bed
Cracked walls
Only plug near desk
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacia

Stayed 1 night in Jun 2025

8/10 Good

John

Stayed 2 nights in Jun 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great service. Two negative points: 1) to go from the street to the lobby guests have to walk up 12 steps, which is not an easy task when one has to carry luggage. 2) before checkout, there was no electricity. The hotel was deprived of hot water and light, to name a few issues.
Stayed 1 night in May 2025

10/10 Excellent

Alicia, Shorelin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Teatro Massimo and the old town area of Palermo is excellent. So many options for dining and gelato nearby!
Stayed 4 nights in May 2025

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

David, Hemel Hempstead

Travelled with partner
Disliked: Property conditions & facilities
Hotel was well placed near centre. Staff were helpful, although had to phone from home to get parking instructions as emails went unanswered. Area was noisy until midnight and music started blaring at 6:30am in the morning. Hotel was reasonably clean but needs an upgrade Overall this was not a 4 star hotel based on others in Sicily.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kelly J, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located between the older, scenic part of the city along via Maqueda, where there is a multitude of shops, street vendors, restaurants and small bars. The Massimo theatre is across the street and was a lively place to sit and people watch. In addition to opera and other shows hosted there, the view of the building is quite beautiful in itself. The slightly remodeled section of the city is to the right of the hotel coming out of the front doors which leads to a completely different feel of the city. Although Palermo can seem a bit rough around the edges, do not be afraid to walk the streets of the older side, that’s where you will stumble upon the magic. Longer daytime walking of 15-20 mins here and there will lead to some of the most spectacular architectural wonders. If you can look beyond the crumbling cascade of post WWII damage and appreciate the dichotomy of old and new, you will find the real beauty in the complex multiculturalism, lightheartedness in the people, and a ton of hidden gems.
Stayed 4 nights in Apr 2025

4/10 Poor

Kristin

Travelled with group
Disliked: Amenities, property conditions & facilities
This hotel should be rated as 2 star, not 3 star. It did not justify daily rate we paid. Was surprised by poor quality of property and room. Good location and nice staff but little else.
Stayed 3 nights in Apr 2025

10/10 Excellent

Genine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Well kept. And the breakfast was wonderful. Thank you!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenyatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a small, quaint hotel. Breakfast included, was delivered to your room daily. Convenient walking distance to the markets, beautiful Cathedrals, train station, the pier, and plenty of shops and dining experiences. The area reminded me of a New York (Manhattan) vibe during the day, and on the weekends at night, in New Orleans, I would stay here again. Make sure to ask the staff for restaurant suggestions for dinner in the area, their recommendations were so good.
Stayed 5 nights in Mar 2025

10/10 Excellent

Collette

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here. The location is superb, the rooms are beautiful and the included breakfast exceeds anything we could have anticipated. Having said that, the staff are the true draw at this hotel. They made us feel welcome, they assisted us with any request and made us feel at home. We would highly recommend this property.
Stayed 5 nights in Mar 2025

10/10 Excellent

Collette

Travelled with family
Helpful and kind staff, great view of the plaza and strolling families. We look forward to our next stay!
Stayed 6 nights in Mar 2025

10/10 Excellent

Maria Asela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So near to everything. Can stay there again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ingeborg, Reno

Liked: Staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Very accessible for walking around Palermo. Breakfast in the room was a treat. Definitely recommend!
Stayed 1 night in Oct 2024

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC didn’t work second nite
Stayed 2 nights in Sep 2024

10/10 Excellent

Chester

Stayed 1 night in Sep 2024

10/10 Excellent

Terry

Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The Waiter Luigi was fabulous
Stayed 4 nights in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly helpful staff, nice hotel
Stayed 1 night in Jul 2024