Beautiful home. However, the toilet was leaking front the first night. Contacted Rick. He responded quickly each time. Even though he was out of town. He said he couldn't get back until late evening our second (of 4) night. He offered to let us have access to his and his wife's (who was still home) bathroom. But we were a group of 5 and I felt that weird. I asked for a partial refund and he had it done in minutes. He was great. Just unfortunate we had to leave half way through or stay.