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Best Western Palmyra Inn & Suites

2.5 star property

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Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Lobby
Pool
Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cots/infant beds
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪16 min walk‬
  • Place, Book of Mormon Publication Site
    ‪2 min drive‬
  • Place, Wayne County Fairgrounds
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 5
  • 2 Queen Beds

Suite-2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll in Shower, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5

Suite-1 King Bed, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

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About this property

Best Western Palmyra Inn & Suites

Suburban hotel with free breakfast and 24-hour front desk
This smoke-free hotel features a conference centre, Access to hot tub and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. 43-inch LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub.
Our customers tell us that they can't get enough of the helpful staff at Best Western Palmyra Inn & Suites. During your stay, you'll be within walking distance of Smith Family Farm. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a meeting room and a conference centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes on foot from Smith Family Farm and a 2-minute drive from Palmyra Family Medicine
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served. A hot tub, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Palmyra Inn & Suites. Free self parking is available.

This Palmyra hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cots (infant beds) are available for USD 5.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Best Western Palmyra Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1000 reviews
Rating 8 - Good. 277 out of 1000 reviews
Rating 6 - Okay. 127 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rodrigo

Travelled with family
God
Stayed 1 night in Sep 2025

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was gross, had a bad smell and could see mold in the shower. They have a cat that wonders the front desk area, we are allergic to cats. Close to church history sites is probably the only pro.
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Floors in the halls were dirty. The floor in our room was dirty (unvacuumed). The television didn't work, and the desk clerk said "unplug it and then plug it back in." That didn't work either, so my wife mentioned it. He said, "well, that's not uncommon since many guests plug in their video games." Not helpful at all. There was nothing to drink at the breakfast, and no one available to help.
Stayed 2 nights in Sep 2025

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jordan, Mesa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night lady was a super help! Keep her around! Very accommodating!
Stayed 1 night in Sep 2025

10/10 Excellent

Kristin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Valerie, Gansevoort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located a mile south of Palmyra makes it convenient to Erie Canal Bike Trail. Hotel staff friendly and helpful. Nothing special about breakfast provided...cereal, eggs, waffles. For low budget, this is a comfortable stay.
Stayed 1 night in Sep 2025

8/10 Good

zia

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Sep 2025

4/10 Poor

Craig Crosby

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room had a couple of concerns about safety. The bar in the tub was really loose. The window did not seem to lock well. One of the locks was broken. The fire alarm woke use up 2 days in a row. It was really noisy hard to sleep.Booth of are room keys did not work well.
Stayed 6 nights in Aug 2025

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to all the places we wanted to visit. Very clean, and breakfast was very good.
Stayed 1 night in Sep 2025

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you are in Palmyra to see the LDS historical sites, this is a great location. Close to everything. If you are not, it's just the opposite. There is nothing in walking distance. But the the city of Palmyra is only 8 minutes away.
Stayed 3 nights in Sep 2025

10/10 Excellent

Carin

Stayed 1 night in Aug 2025

6/10 Okay

Marjory

Travelled with partner
Liked: Cleanliness
The room we were put into had no working lights above the door area, kitchenette area, and the bathroom. Pretty much anything on a switch. Went to the front desk the guy checked the breakers and said they were all on. He would be down to check what was going on. 1 1/2 hours later gave up and went to bed. Upon checking out notified the attendent and she said oh the breakers weren’t flipped. She acted like it was a huge inconvenience for her to have to deal with it. For the money we had to pay for this room and not even have lights to go to the bathroom or shower is a little ridiculous. It’s a clean place but staff need better customer service and taught what to do when stuff doesn’t work.
Stayed 1 night in Aug 2025

10/10 Excellent

Rawleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

This was a great place to stay. The room was nice and the staff very friendly.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doug who checked us in was very welcoming. All our encounter with other staff the following day were all nice and approachable. Property itself was clean and area is quiet. We were able to rest well during our stay.
Stayed 1 night in Aug 2025

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, room comfort

Just alright

Our room was clean and beds were comfortable although our bathroom walls were being fixed and still needed painting. I thought for the price of the room it should have been nicer. Arriving for breakfast at 7am (opening time), the first morning of our stay, the eggs and sausage were already cold. The next morning they were at least warm. Compared to other hotels we have stayed in, the breakfast foods should have been better and hot.
Stayed 2 nights in Aug 2025

4/10 Poor

Victoria

Check in seemed unreasonably long. After getting our room, we learned the phone and air conditioner were not working properly. After fixing those issues, we realized the tv did not work. They sent in a gentleman to fix and he could not. We were told someone would come to help. Help never came. We were never offered any compensation or another room at any time. I mentioned this at check out and at least thought I would get a call from manager to apologize and never heard back.
Stayed 1 night in Aug 2025

6/10 Okay

Kaci

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our stay was for three people for two days: No toilet paper backup Needed a plunger due to slow flushing toilet Only one makeup remover No shampoo but two conditioner bottles AC barely efficient in the room; none in the hallway or lobby No access to water except in exercise room; they did give out bottles
Stayed 2 nights in Aug 2025

8/10 Good

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Emily

Liked: Staff & service
Disliked: Property conditions & facilities
Seemed like lots of little things around the property were broken. Drink machine, ice machine, etc. also the hot tub was wayyyyy too hot.
Stayed 1 night in Aug 2025

10/10 Excellent

ERIKA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😊
Stayed 6 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025