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Hilton Garden Inn Palo Alto

3.0 star property

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Photo gallery for Hilton Garden Inn Palo Alto

Terrace/patio
Lobby
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Pet-friendly

Explore the area

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4216 El Camino Real, Palo Alto, CA, 94306
  • Place, San Antonio Shopping Center
    ‪17 min walk‬
  • Place, Palo Alto VA Hospital
    ‪4 min drive‬
  • Place, San Andreas Fault Trail
    ‪5 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.8 out of 10
Excellent
(40 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)

City view

Room, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)

8.6 out of 10
Excellent
(4 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing Accessible)

8.0 out of 10
Very good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility Accessible w/ Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility Accessible w/ Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility Accessible w/ Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility Accessible w/ Tub)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility Accessible w/ Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Mobility Accessible w/ Tub)

  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

7.8 out of 10
Good
(7 reviews)
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

City view

Room, 1 King Bed (Drinks & Snacks)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 3

Mobility Hearing Accessible King Room with Bathtub

  • Sleeps 3

View all photos for Mobility Hearing Accessible King Suite With Ri Showr

Premium bedding, in-room safe, desk, laptop workspace

Mobility Hearing Accessible King Suite With Ri Showr

  • Sleeps 4

View all photos for Mobility Hearing Accessible Two Queen Room with Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Mobility Hearing Accessible Two Queen Room with Bathtub

  • Sleeps 4

Mobility Hearing Accessible Two Queen Room with Ri showr

  • Sleeps 4

View all photos for Hearing Accessible King Suite

Premium bedding, in-room safe, desk, laptop workspace

Hearing Accessible King Suite

  • Sleeps 4

View all photos for Hearing Accessible Two Queen Room

Premium bedding, in-room safe, desk, laptop workspace

Hearing Accessible Two Queen Room

  • Sleeps 4

View all photos for Hearing Accessible King Room

Premium bedding, in-room safe, desk, laptop workspace

Hearing Accessible King Room

  • Sleeps 3

View all photos for Premium Two Queen Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Two Queen Room

  • Sleeps 4

View all photos for Premium King Room

Premium bedding, in-room safe, desk, laptop workspace

Premium King Room

  • Sleeps 3

View all photos for One Bedroom Suite

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Suite

  • Sleeps 4

View all photos for Mobility Hearing Accessible King Room With Roll In Shower

Premium bedding, in-room safe, desk, laptop workspace

Mobility Hearing Accessible King Room With Roll In Shower

  • Sleeps 3

King Room With Bathtub-Mobility/Hearing Accessible

  • Sleeps 3

View all photos for Two Queen Room

Premium bedding, in-room safe, desk, laptop workspace

Two Queen Room

  • Sleeps 4

View all photos for King Room

Premium bedding, in-room safe, desk, laptop workspace

King Room

  • Sleeps 3

View all photos for Deluxe Hearing Accessible King Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Hearing Accessible King Room

  • Sleeps 3

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About this property

Hilton Garden Inn Palo Alto

Hotel with an indoor pool, near San Antonio Shopping Center
This hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. Housekeeping is available on request.
Hilton Garden Inn Palo Alto offers 174 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Palo Alto. During your stay, you're just a quick walk from Silicon Valley. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy American cuisine while dining at The Kitchen at Palo Alto
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, conference space and laundry facilities
  • On-site recreation includes a gym
  • Just a 2-minute drive from San Antonio Shopping Center and a few minutes from San Andreas Fault Trail
  • Cats and dogs welcome for a fee
Hilton Garden Inn Palo Alto offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 3000 square feet (279 square metres) and includes conference space. Hilton Garden Inn Palo Alto also features a terrace, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. A complete renovation of Hilton Garden Inn Palo Alto was completed in June 2024.

Smoking is allowed in designated areas at this 3-star Palo Alto hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Kitchen at Palo Alto – This restaurant specialises in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 9 to 24.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Kitchen at Palo Alto

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 3,000 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas (fines apply)
  • Renovated entire property - June 2024

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay), plus a deposit of USD 125 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 0.195 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 24.95 per person
  • Self-parking fee: USD 20 per night
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Palo Alto Hotel
Hilton Garden Inn Palo Alto
Hilton Palo Alto Palo Alto
Hilton Garden Inn Palo Alto Hotel
Hilton Garden Inn Palo Alto Palo Alto
Hilton Garden Inn Palo Alto Hotel Palo Alto

Hilton Garden Inn Palo Alto Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1001 reviews
Rating 8 - Good. 211 out of 1001 reviews
Rating 6 - Okay. 86 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Excellent service and accommodation
Stayed 1 night in Aug 2025

2/10 Terrible

Lucille

Stayed 1 night in Aug 2025

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

David Jaehyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

NICOLE

Stayed 1 night in Aug 2025

6/10 Okay

Ka

Stayed 1 night in Aug 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a large system down situation at my check-in, which delayed that a bit. It's the only reason is a 4-star experience, not a 5-star.
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay again
Stayed 3 nights in Aug 2025

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

RICK

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 1 night in Aug 2025

6/10 Okay

Karen, Evergreen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator were very slow, very crowded all the time, one was out of service for the whole stay
Stayed 3 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place to stay. Room was clean and tidy. Checked in online but still had to go to the desk. Parking is underground and there were plenty of spots on Level 2. The pool was disappointing. It’s indoor, cood and quite small. Don’t expect to swim laps. The breakfast buffet was underwhelming for the price. Be sure to bring your breakfast voucher and tell the server you paid in advance.
Stayed 1 night in Aug 2025

10/10 Excellent

Stacy

Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Candace

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter was walked in on when changing in our room. Spoke with front desk and another attendant came in to our room without knocking shortly after. Very unsafe for our family. Spoke to supervisor Gabriel. They were going to work with Expedia to refund half of our stay due to our experience
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to everything
Stayed 2 nights in Jul 2025

8/10 Good

pedro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, room was great. Only giving 4 stars because when I was first checking in front desk lady seemed a bit moody but not a huge deal.
Stayed 1 night in Aug 2025

8/10 Good

Bronson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with underground parking with easy access.
Stayed 1 night in Aug 2025

2/10 Terrible

Jesus

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t like that they can’t do anything about my key room so i had to go always to the front desk when i go out for they can open the room for me and be waiting until they can
Stayed 1 night in Jul 2025

6/10 Okay

Luis, bellevue

Liked: Cleanliness
The room was great, clean and spacious. I would have given the hotel 5 stars review -knowing that is a solid Hilton inn garden, nothing fancy but clean and nice. The staff and the facilities were disappointing. Hilton has signs that read “if something is wrong please bring it up to our staff and we’ll make it work. Guaranteed”. Turns out that’s not the case. I had two issues, that couldn’t have been solved but were not and staff was unwilling to make it right: 1. Gym closed at 8pm…. And staff was not able or unwilling to unlock, and 2. I was given credit for food that I couldn’t use because I booked through Expedia. This last one I was able to fight and get it waived as I “used” the credit for breakfast on site to use the credit but later was told it wouldn’t apply. They made it right, but took me much longer and complaint which could have been solved in seconds since it was their miscommunication (I had asked twice before using it that it would work and was told yes by two different staff people.
Stayed 1 night in Jul 2025

2/10 Terrible

David

Stayed 1 night in Jul 2025