Greeter arrived without keys, had to leave and come back 1.5 hours later. Had not been cleaned since last guest and no sheets on the bed. I was promised to be reimbursed for one nights stay, and the cost of sheets, pillow case and towel which I went out & bought. Cleaning was not done until 5pm the following day. I have not been reimbursed and have had no reply from property manager, despite my attempts at contact.