12 Dec 2023 by Léa, Community & Quality Manager
Guten Tag Jon,We are sincerely sorry to learn you were disappointed by your stay with us. We are sorry you had the feeling our establishment was impersonal and not welcoming. We hope you will give our establisment another chance soon.We wish you a great day !
3 Oct 2023 by Léa, Community & Quality Manager
Dear Urs,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,
3 Apr 2023 by Léa, Community & Quality Manager
Chère Caroline,Toute l'équipe du Novotel Paris Gare de Lyon vous remercie pour vos mots. Nous sommes heureux de lire que notre personnel a su répondre à vos attentes et a participé favorablement à votre séjour.Nous espérons vous revoir très bientôt lors d'un prochain séjour,
23 Nov 2019 by sl
Dear Guest, Thank you for sharing your opinion. it is essential for us and it helps us to improve our services and ourselves. Regards, Serge Lenormand - Manager
29 Oct 2019 by SL
Good morning, Thank you for your feedback and sorry that your stay was not up to your expectations. Due to renovations, the catering services are temporarily moved to the 1st floor. My teams make every effort to maintain a quality service but I understand your disappointment with the inconvenience. The renovation will be finished at the end of February; we can not wait to show you these new spaces! See you ! Serge Lenormand
The following facilities are closed for Christmas Eve and Christmas Day:
Novotel Paris Gare De Lyon offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Novotel Paris Gare De Lyon. For a fee, parking is available. This 4-star Paris hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Novotel Paris Gare De Lyon offers 253 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Fridges, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Gourmet Bar – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Late-night fare is available from room service (during limited hours).
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
