The pillows were rock-hard. The ground-floor room faces a courtyard, and while the French doors had a decent lock, the window did not.We thought it curious that there was a mop and bucket in the closet, but after taking showers we found that, despite our best efforts to be careful, there was a lot of water on the floor that needed mopping up.The ad mentioned a washing machine, but when we messaged the owner he said there was none.This was our first stay with VRBO. We booked 5 nights, but after one night we left and moved to a hotel.