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The Sanctuary Resort Pattaya, BW Signature Collection

5.0 star property

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Photo gallery for The Sanctuary Resort Pattaya, BW Signature Collection

Interior detail
2 restaurants, breakfast served
Family Suite, Multiple Beds, Balcony, Ocean View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains
Outdoor pool, pool loungers
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
352/430 Phra Tam Nak, Moo 12, Nongprue, Banglamung, Pattaya, Chonburi, 20150
  • Place, Pattaya
    ‪1 min walk‬
  • Place, Phra Tamnak Beach
    ‪2 min walk‬
  • Place, Dongtan Beach
    ‪5 min walk‬
  • Airport, Utapao (UTP-Utapao Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Balcony, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Balcony, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony, City View

Deluxe Room, 2 Single Beds, Balcony, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds, Balcony, City View

9.0 out of 10
Wonderful
(4 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds, Balcony, City View (Living Room)

In-room safe, desk, laptop workspace, blackout curtains

Family Suite, Multiple Beds, Balcony, City View (Living Room)

  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

Family Suite, Multiple Beds, Balcony, Ocean View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains

Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Junior Suite, 1 King Bed, Balcony, City View (Living Room)

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Balcony, City View (Living Room)

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Balcony, City View (Living Room)

Junior Suite, 2 Single Beds, Balcony, City View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 2 Single Beds, Balcony, City View (Living Room)

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Suite, 1 King Bed, Balcony, City View (Living Room)

Premium Suite, 1 King Bed, Balcony, City View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains

Premium Suite, 1 King Bed, Balcony, City View (Living Room)

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

The Sanctuary Resort Pattaya, BW Signature Collection

Luxury hotel on the beach, with outdoor pool
Spend the day playing on the beach then return to dine at one of The Sanctuary Resort Pattaya, BW Signature Collection's 2 restaurants. Change of towels is available on request
The Sanctuary Resort Pattaya, BW Signature Collection offers 165 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Pattaya hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Sanctuary Resort Pattaya, BW Signature Collection. During your stay, you're just a quick walk from Dongtan Beach. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and extended parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 5 minutes by foot from Dongtan Beach and a 5-minute drive from Walking Street
The Sanctuary Resort Pattaya, BW Signature Collection offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There's an onsite business centre. The luxury The Sanctuary Resort Pattaya, BW Signature Collection also features a complimentary children's club, coffee/tea in common area, and concierge services. Self parking is free.

Smoking is allowed in designated areas at this 5-star Pattaya hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Oceana Restaurant – This restaurant only serves breakfast.
Rooftop Bar & Restaurant – This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: THB 350 for adults and THB 175 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Oceana Restaurant
  • Rooftop Bar & Restaurant

Things to do

  • Free children's club
  • Gym
  • Outdoor pool

Family friendly

  • Dining table
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Sanctuary Resort Pattaya, BW Signature Collection

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately THB 350 for adults and from THB 175 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The Sanctuary Phratamnak Pattaya
The Sanctuary Phratamnuk Pattaya
The Sanctuary Resort Pattaya BW Signature Collection
The Sanctuary Resort Pattaya, BW Signature Collection Hotel
The Sanctuary Resort Pattaya, BW Signature Collection Pattaya

The Sanctuary Resort Pattaya, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 63 out of 138 reviews
Rating 8 - Good. 46 out of 138 reviews
Rating 6 - Okay. 14 out of 138 reviews
Rating 4 - Poor. 10 out of 138 reviews
Rating 2 - Terrible. 5 out of 138 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean and staff were 110% helpful all around.
Stayed 2 nights in Oct 2025

6/10 Okay

Louis

Liked: Staff & service
The staff are great, as it usually is all over Thailand, but that hotel is showing its age and the location is good but not great. For the same dollar value you could maybe get more or the same for less
Stayed 16 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Sep 2025

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a ocean view room on the 7th floor , this is a excellent hotel , we stayed twice now and will stay again .
Stayed 10 nights in Sep 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .
Stayed 7 nights in Jul 2025

2/10 Terrible

John, Carrollton

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nakream

Stayed 3 nights in Jun 2025

10/10 Excellent

Nakream

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff friendly and professional
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

PRITESH

Liked: Cleanliness, staff & service, room comfort

Overall nice

Stayed in the junior suite. Looks nice on the outside but so many little things were poor. The shower faucet was falling off the wall. The overhead shower would leak for over a day before it would stop when using the wand. Half the electrical outlets didn't work. With 2 TVs back to back, the remote would turn on or tune bith TVs. Tv content quality was SD at best. The lobby smelled like rubbing alcohol and the elevator buttons would push into the wall. Balcony lights would not work, and AC is only in the bedroom. Not in the living room area Good stuff - cozy bed, hot shower, good fridge, excellent location to the beach. Generally a quiet location. Super nice staff too
Stayed 4 nights in Apr 2025

10/10 Excellent

Shayne Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.
Stayed 4 nights in Apr 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Amenities
Staff was great and room was awesome
Stayed 14 nights in Mar 2025

4/10 Poor

Gary

Liked: Property conditions & facilities
Disliked: Staff & service
Staff are very nice but lack of interaction between reception and housekeeping meant agreed requests were never kept which impacted on, what should have been , a very enjoyable experience. Still enjoyed my stay and outside of this the trip was still extremely enjoyable
Stayed 6 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable relaxing hotel

The staff are super kind, polite and professional. They MAKE the visit.
Stayed 7 nights in Mar 2025

8/10 Good

Per

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Peter

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do.
Stayed 8 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location great hotel

Location near one of the prettier parts of beach, loads of nearby restaurants and bars but not a loud area at night. Great night market nearby with great food. What I'd call the nicer part of Pattaya and a great break away from Bangkok. The hotel is modern and room spacious and well decorated, booked a suite and loved the space and comfort.
Stayed 3 nights in Feb 2025

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

DIANNE, DENVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jeffrey, Hoppers Crossing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Alireza

Disliked: Staff & service
Staff aren’t that friendly, parking is bad,
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness

Kamalin uimallas

Huone hiljainen parvekkeilla bileet iltaisin. Uimallas vesi ei vaihdu niin sakeaa että ei näe edes 15cm metrin syvyydessä olevaa porrasta. Joinain päivinä vesi oli vähän parempi kun siellä oli pumppu joka kierrätti vettä altaan reunalla. Allas pyyhkeitä ei ollut aina tarjolla ja aurinko tuolit oli varattu jo aamu 9 eteen päin ja ketään ei niillä näkynyt ja henkilökunta ei siivonnut pyyhkeitä koko päivänä. Hotellin aula tosi hieno. Huoneen kivilattia oli kylmä ja suihkussa jotain vihreää kasvustoa.
Stayed 5 nights in Nov 2024

8/10 Good

THEOFANIS

Travelled with group
Liked: Staff & service, amenities
a
Stayed 8 nights in Aug 2024