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North Lakes Hotel And Spa

4.0 star property

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Photo gallery for North Lakes Hotel And Spa

Terrace/patio
Food and drink
Indoor wedding
Lobby
Indoor pool, pool loungers

Popular amenities

  • Hot tub
  • Pool

Explore the area

Map
Ullswater Road, Penrith, England, CA11 8QT
  • Penrith Castle
    ‪9 min walk‬
  • Rheged
    ‪2 min drive‬
  • Lowther Castle and Gardens
    ‪6 min drive‬
  • Carlisle (CAX)
    ‪32 min drive‬

Room options

View all photos for Cosy Double

Cosy Double | 1 bedroom, individually decorated, desk, iron/ironing board

Cosy Double

9.2 out of 10
Wonderful
(15 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | 1 bedroom, individually decorated, desk, iron/ironing board

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, individually decorated, desk, iron/ironing board

Superior Double Room

8.8 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room | 1 bedroom, individually decorated, desk, iron/ironing board

Double or Twin Room

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Family Room

Superior Family Room | 1 bedroom, individually decorated, desk, iron/ironing board

Superior Family Room

9.0 out of 10
Wonderful
(6 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Four Poster)

Junior Suite (Four Poster) | 1 bedroom, individually decorated, desk, iron/ironing board

Junior Suite (Four Poster)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, individually decorated, desk, iron/ironing board

Standard Room

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (Four Poster)

Suite (Four Poster) | 1 bedroom, individually decorated, desk, iron/ironing board

Suite (Four Poster)

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Family Room

1 bedroom, individually decorated, desk, iron/ironing board

Signature Family Room

  • Sleeps 2
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Signature Double Room

1 bedroom, individually decorated, desk, iron/ironing board

Signature Double Room

  • Sleeps 2
  • 1 Double Bed

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Twin Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Accessible Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Four Poster Suite

1 bedroom, individually decorated, desk, iron/ironing board

Four Poster Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Or Twin Room

1 bedroom, individually decorated, desk, iron/ironing board

Standard Double Or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

North Lakes Hotel And Spa

Hotel with a full-service spa, a quick walk to Penrith Castle
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
North Lakes Hotel And Spa offers 84 accommodations with coffee/tea makers and complimentary bathrobes. This individually decorated accommodation includes desks. Digital televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
North Lakes Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at North Lakes Hotel And Spa. During your stay, you're just a quick walk from Penrith Castle. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Penrith
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body wraps, body scrubs or manicures and pedicures at North Lakes Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by foot from Penrith Castle and a 2-minute drive from Rheged
North Lakes Hotel And Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 732 square feet (68 square metres) and includes conference space. A hot tub, a sauna, and spa services are also featured at the business-friendly North Lakes Hotel And Spa. Self parking is free.

This 4-star Penrith hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 7:30 AM to 10 AM.
North Lakes Hotel And Spa has a restaurant serving lunch, dinner and light fare.
Late-night fare is available from 24-hour room service.

Languages

English, Polish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 9:30 AM on weekdays and 7:30 AM to 10 AM on weekends; GBP 16.95 to 19.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Penrith

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 732 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed for Christmas Day and New Year's Eve:
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 16.95 to 19.95 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 15 per person, per stay and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

North Lakes Hotel
North Lakes Hotel Penrith
North Lakes Penrith
North Lakes And Spa Penrith
North Lakes Hotel Spa
North Lakes Hotel And Spa Hotel
North Lakes Hotel And Spa Penrith
North Lakes Hotel And Spa Hotel Penrith

North Lakes Hotel And Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 487 out of 912 reviews
Rating 8 - Good. 294 out of 912 reviews
Rating 6 - Okay. 76 out of 912 reviews
Rating 4 - Poor. 32 out of 912 reviews
Rating 2 - Terrible. 23 out of 912 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Sargon

Stayed 1 night in Apr 2025

10/10 Excellent

Duncan

Stayed 1 night in Apr 2025

10/10 Excellent

Ben

Stayed 1 night in Apr 2025

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect family stop over

We recently stayed at the North Lakes Hotel & Spa as a stopover on our journey from Scotland to England, and it was a fantastic experience. The hotel itself is beautiful, with a warm and welcoming atmosphere, and the family room was perfect for us. The children were thrilled to find named biscuits and their own welcome packs waiting on arrival – such a thoughtful touch! One of my personal highlights was the fresh milk machine just outside our room, which made bedtime bottles for the kids super easy. The room was spacious, tastefully decorated, and catered really well to our family’s needs. While the hotel was incredibly child-friendly overall, we did find the restaurant a bit tricky – it was lovely but hard to get a reservation, and it didn’t feel quite as geared towards families as the rest of the hotel. That said, we would absolutely return and highly recommend it for anyone travelling with children – it made our long journey so much more enjoyable and comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Douglas, Weybridge

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stopping off point just off the M6. Very comfortable and good food. Staff are very friendly and helpful. Plenty parking.
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay, shocked to pay £25 for 1pm check in

We stayed overnight as we were at wedding being held there. The wedding started at 3pm, we asked if we could check in early so we could get ready before the wedding so we didn't get our clothes creased during the hour drive to the hotel. We had to pay an extra £25 to get checked in at 1pm. The amount we paid for the room and the amount my friend paid for her daughters wedding i was shocked at how much was charged. However, the room was lovely, we equiped and very comfortable bed. We thoroughly enjoyed the wedding and our stay
Stayed 1 night in Apr 2025

10/10 Excellent

Teresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Apr 2025

6/10 Okay

D

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ok if you don’t eat here

Hotel is stunning however staff at dinner not good orders certain foods told not available. Then after half hour wait still no food other party sat down got served much quicker and got food we were told could not have. When we questioned this she did not want to discuss with us. Has put us off staying here again
Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne

Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

North Lakes

Excellent hotel good food friendly staff
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful reception area. Comfy room. Served us breakfast even though we were late. Wheelchair access a syrong point.
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Heidi

Stayed 1 night in Mar 2025

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The images of the property give a false impression of the immediate area and the quality and uniqueness of the building….it is hugely disappointing in appearance and ambience beyond the common areas
Stayed 1 night in Mar 2025

4/10 Poor

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia booking did not make it clear that use of the gym was not included in the price I had paid. I had booked the hotel because it had a gym I thought I could use. When checking in I was told I could only use the gym if I paid an additional £15. This is not what I was expecting
Stayed 1 night in Mar 2025

8/10 Good

Gary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Expected more

Somewhat obsessed with booking me in for breakfast 3+ days in advance of staying, Dir to availability, and it didn’t reach 50% capacity. WiFi in the room was poor, which hindered me working and watching a movie. Comfortable stay, lovely bar and fireplace area.
Stayed 1 night in Mar 2025

2/10 Terrible

Dexter

Stayed 1 night in Feb 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic spa hotel

We love this hotel, the decor is brilliant and very fitting for the Lake District. Pool and gym are great. But you have to pay £15 if you don’t book direct. EV charging. Lovely bar and restaurant
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Excellent hotel. Although it now seems strange to book in for a breakfast timeslot when it has become self service.
Stayed 1 night in Feb 2025

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Appearances are only surface-deep

It’s appears that this Hotel must be struggling financially. They charge £15 per head for use of their pool and this is only shown in the fine print. The shampoo in your room is available for purchase at £26 a bottle but these aren’t new bottles - guests before you have also used them. Charging more than £50 for shampoo and conditioner is simply an insane price. The robes have supermarket-style antitheft devices on them, again suggesting a problem with cost management. The walls were so thin we could hear the guy next door coughing all night and at 6am kids were running up and down the hallway shouting like they were in a Travelodge. There were hotels nearby which were 30% cheaper which might have been a better choice.
Stayed 1 night in Feb 2025