The condo and the grounds were great. Only issue is that the cleaners did not do a good job with the master shower. 5 feet and above was black mold in the grout. You could see where they stopped cleaning. Must have been a short person.
This is our 8th trip staying in Perdido Key at Indigo. This is also the first review I am leaving. I agree with Rita's assessment 100% - I wish I had seen it before booking.
When walking in - the condo appeared clean. They even sent me a text and I gave it 4 stars out of 5. Then we began to unpack. The layers of filthy dusty everywhere made me uncomfortable about what was there that I couldn't see. We wiped things down as we unpacked. The longer we were here, the more obvious the filth and neglect was. Nothing homey about this condo. For the first time it was obvious this is owned by an individual/business that never comes on their own - only rents. The couches are filthy dirty with stains and as soon as you sit - you sink to the ground. The curtains - just as bad with filthy stains and layers of dust. The walls are filthy. Patio furniture is mismatched and rusted. The kitchen - microwave is still broken so they have shoved a tiny one in the corner of the counter. The icemaker didn't work, the electrical is messed up with dining room light, the hair dryer didn't work - they did come and replace hair dryer and fix ice maker.
We enjoy coming to Perdido Key and will definitely mark this unit off of our list. A sad trip for sure.
This property is to be avoided until Vacasa cleans and replaces the old, tired and nasty furniture. The shower was covered with black mold when we arrived and the property manager failed to respond to any text messages. The foyer smelled like rotten fish/ wet dog. The back patio was closed with no furniture which had been crammed onto the front balcony. It was mismatched and all the cushions had been shredded. There were no lightbulbs in any of the fixtures and we had to replace bulbs. The springs were shot in the sofa and love seat and the rugs were filthy. The microwave didnât work and the replacement microwave was dorm-sized. The cooktop only had three eyes and the oven didnât cook on regular setting only convection. The coffee maker worked perfectly! The master bedroomâs walls were black with luggage marks and the bed frame was held together with decking screws. In any other situation we would have walked out and demanded a refund but we tried to make the best of it - I will never rent from Vacasa again.
We stayed at this property many times since 2009. This was the first stay with which we were disappointed. The condo was dated. The furniture was worn out and uncomfortable. Specifically the couch and loveseat were very uncomfortable to sit on. The beds were like boards on top of springs. Several Lightbulbs had expired. Electric receptacle covers broken. This unit is due for an upgrade and update. The floor is chipped in several places in the walls at the entrance were chipped and cracked. Finally, we were not told about the damage to the beach. We were unable to traverse to the beach in the normal manner using the boardwalk. We had a walk around the side of the property with no stairs down the hill in the sand. There was no where to sit on the beach has the few places were already reserved. The beach was very narrow, only enough for a line of chairs. We were able to get a place to sit At the far end of the west indigo property.
All in all we made the best of the situation but determined that we would no longer stay at the indigo east property.
The indigo is a beautiful place to stay! Staff was helpful, beach is beautiful, and the pools were awesome! The condo met our familyâs needs.
Check in was a pain! We had to pick up our key from a lock box outside the vacasa building. The lock box was broken and our packet wasnât there which is frustrating after 20 hours of driving. We called the number on the box and spent like 40 minutes on the phone figuring it out. Eventually security let us into our condo and they made keys for us the next morning. Everything else went smooth but I would have rather picked up our key from security or the front desk of the indigo to start with.
This was the nicest facility we've stayed at in the Orange Beach area - by far. The elevator takes you right to your door, exclusively. Unit was clean and high-end. Pool facility was amazing and access to the beach couldn't be easier. There are also no facility people to "watch you" or bother you. Everyone behaved themselves in the pool area -- never a need. My only complain centered on the location. There's not a whole lot around Perdido Key. We drove to Orange Beach most every night. Not a big deal though. It was an easy drive. Parking was adequate. Elevator was quick. Fitness room nice.
it was OK, but the furniture in the living room area needs to be replaced. Too old and worn
The unit was clean, the pool was nice, we were right on the beach, the view from the balcony was beautiful, we did not feel the AC worked properly it was very warm in the unit throughout the week.
1) the wifi did not work all week, after several attempts to reboot the modem and checking the quest services about the proper password
2) the lights in the hall bathroom did not work properly
3) the toaster in the kitchen did not work properly, the left side of the toaster did not work at all and the right side only worked when set on 6 (High) but had to toast a couple of times at 6 to get anything toasted.
4) The bedroom on the backside/pool side of the unit was extremely hot all week even with the drapes and blinds closed 24/7
5) the icemaker in the freezer did not work. The unit made ice but could not dispense any ice from the door. You had to take out the entire box from the freezer to take ice out.
6) The larger burner on the right front of the stove did not heat up properly even on High
7) the bulb was burnt out in the table lamp in the living room next to the couch closest to the deck