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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property

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Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Outdoor pool
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Arizona Biltmore Country Club
    ‪6 min drive‬
  • Place, Arizona Biltmore Resort - Adobe Course
    ‪6 min drive‬
  • Place, Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • Sleeps 3
  • 1 Queen Bed

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About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Hotel in Phoenix with fitness centre and 24-hour front desk
An outdoor pool, a fitness centre and Access to hot tub are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and laundry facilities.
SureStay InnSuites Phoenix Hotel & Suites by Best Western offers 120 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The breakfast at SureStay InnSuites Phoenix Hotel & Suites by Best Western gets high marks from our customers. During your stay, you'll be close to Biltmore Fashion Park. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a business centre, a computer and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 12 minutes by car from Grand Canyon University and 13 minutes from Phoenix Convention Center
  • Dogs welcome for a fee (restrictions apply)
SureStay InnSuites Phoenix Hotel & Suites by Best Western offers its guests an outdoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and limo/town car service. A vending machine, multilingual staff, and concierge services are also featured at SureStay InnSuites Phoenix Hotel & Suites by Best Western. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Phoenix
Best Western InnSuites Phoenix
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Best Western Phoenix Hotel
Hotel Best Western Phoenix
Hotel Phoenix Best Western
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Phoenix Best Western
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Innsuites Phoenix & Suites
Best Western InnSuites Phoenix Hotel & Suites Hotel
Best Western InnSuites Phoenix Hotel & Suites Phoenix
Best Western InnSuites Phoenix Hotel & Suites Hotel Phoenix

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1002 reviews
Rating 8 - Good. 269 out of 1002 reviews
Rating 6 - Okay. 171 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 52 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Phuonganh, Orange

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Need to improve all aspects. We checked in at 4:30 pm got the keys but the room wasn’t ready, breakfast was terrible, noisy….
Stayed 1 night in Oct 2025

4/10 Poor

Gaddisa

Disliked: Staff & service, property conditions & facilities
Worst place and the roof is lieaking and there breakfasts is the worst
Stayed 2 nights in Oct 2025

2/10 Terrible

Uland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good service
Stayed 1 night in Oct 2025

8/10 Good

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean-lot of room. The shower worked perfectly. The staff was very friendly.
Stayed 2 nights in Oct 2025

4/10 Poor

Gary

Travelled with partner
Disliked: Cleanliness, amenities
Under renovation. Room did not have bedding (bare mattress) was not properly cleaned after last guest. Staff member said no other rooms available so we went on a scavenger hunt for bedding which was only partially successful since we couldn’t find a top sheet or pillow cases
Stayed 1 night in Oct 2025

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms they had given me had the exterior door blocked, far away in a very dark corner and the air conditioning was very noisy. They also had large trash cans in the rooms like those they have outside and they wouldn't take them out of the room. There were also used water bottles and the toilet was full of waste. And they said the breakfast is incluided , but was false, thnaks
Stayed 1 night in Oct 2025

4/10 Poor

Cameron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing was rare at the front desk and didn’t answer phone calls. Tap water in room was always warm to drink. We stayed 2 nights and TV did not work at all. Room amenities very dated. No breakfast bar because of remodeling even though website says there is one. Not worth the price. Hotel promised me a partial refund but never got it. Would not stay there again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Sheldon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast provided due to remodel; telephone didn’t work; toilet was leaking; wi-fi went down for 2 hours; no one was at the front desk when we went to inquire (sign said “be back in an hour” with no time listed on sign; temperature of room was too hot or too cold; a person was leaf blowing outside our door early both mornings; there was leftover food in fridge. Although they promised to refund $20 for no breakfast, it cost us much more to eat out for 2 breakfasts (family of 4). Very frustrated with the property, lack of service.
Stayed 2 nights in Aug 2025

4/10 Poor

Andria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning wires were showing and if moved turned the conditioner off. The pool looked like pond water at the zoo. The bathtub was full of other peoples hair. The breakfast was edible, like warm and straight out of a box or freezer. Pictures are false advertising to what the property actually looks like.
Stayed 3 nights in Jul 2025

8/10 Good

Maureen

Liked: Cleanliness, staff & service, room comfort

Happy with my stay in July 2025

My room was clean and had all the amenities I needed. It was a very hot day in Phoenix and the airconditing was fantastic. My suite had a microwave, refrigerator, iron & ironing board, and hair dryer. It was quiet and perfect for my needs. The check-in was quick and Danny (front desk) was friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

8/10 Good

Halbert

Liked: Cleanliness, staff & service
I waited about 30 minutes before someone checked me in. Morning breakfast is not what it ise to be, very minimal selections to eat. In calling the front desk, no one answers the phone. Things are not what I remember it to be from last stay at this hotel, it gone down hill?
Stayed 4 nights in Jul 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Property conditions & facilities
W
Stayed 1 night in Jun 2025

8/10 Good

Jeannette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning in my room was challenging.
Stayed 2 nights in Jun 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do a great job here. Staff is super accommodating.
Stayed 1 night in Jun 2025

6/10 Okay

Maxine

Ok place to stay.

Check in and out was easy. The room was clean however there’s plenty of dust around the bedding. The bed wasn’t comfortable and there were only three pillows. No amenities, only two towels for shower and hand wash. Fridge wasn’t working well. Breakfast was ok; no fresh fruits or juice. Parking was ample.
Stayed 1 night in Jun 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very sweet and accomadating staff . Pool and hot tub were great. Hot tub was hot and pool was cool even on a 103 drgree phoenix day. Nice room . Enjoyed our stay
Stayed 1 night in Jun 2025

6/10 Okay

ISAIAS JUNIOR

Travelled with family
Disliked: Cleanliness, amenities
It was ok. Not my favorite
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was well kept! No issues checking in or out! Pool was amazing. Only thing was a little critter (centipede) decided to join us in our room. Other than that amazing experience!
Stayed 4 nights in Jun 2025

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good basic hotel in need of renovations. Great area for stores.
Stayed 10 nights in May 2025