Bree, the person at the counter, was incredibly short and impatient. It started w a request for 4 keys, as we were 4 ppl and booked as such. I was told (in a childish mocking tone), 'I gave you 2 keys ma'am". When i explained we were 4 and not planning on being together at all times she said, "You're getting 2 ma'am." I asked if i could leave a deposit but she dismissed me. Then my room was 2 full beds instead of the King and sofa bed I reserved. When I call she didnt even attemp to fix it, she basically said wethey gave away my room and I'd have to deal with it. She finally agreed to check after she was done w the person at checkin but never called us back. I reserved a King for a reason!! This was probably my most uncomfortable stay anywhere in a very long time. The room was book for 4 people and they only had 2 bath towels!!! Luckily i noticed when we went to bed and got more but the front desk leaves at 10 and doesnt get back until 9am. Had i not noticed until morning, it would have been totally stressful. It was clean and the room appeared to be recently updated. So, if you are solo for the full bed or small people, then just ignore the service and you'll be good.
