Pros
4 pools (1 social, 1 adult, 1 waterfall, 1 slide pool)
Huge kitchen
Blackout curtains
Towels, shampoo/cond/lotion, tea kettle/coffee machine provided (no coffee filters! You will need to buy)
Comfortable beds
Clean gym & arcade onsite
Security guard on site 24/7 for outside office hours needs
In unit washer/dryer
Cons
This is a basement unit, so if you do not enjoy being kept awake all night by noise from units above, I would not recommend staying here. The best night of sleep I had during our 9 day stay was the one day there was no one in the unit above
Slide pool was NOT heated and we were told by VRBO that "everything is up & running" when I specifically asked twice about the pools. My extended family and their kids flew in to stay at the resort as well and all were disappointed they could not use slide pool. One honest staff member told us the slide pool has been like this since November and management keeps saying it's a maintenance issue and are not motivated to fix it. We ended up paying for day passes to the Fairmont next store just to use their slide pool.
There is a restaurant and a market onsite, both of which are closed on Monday and Tues (???). Again, went to the Fairmont next door for coffee and lunch.
Since there is no turn down service, you must take your trash out to the dumpster every time the kitchen trash can gets full, which is in the parking lot. I realize this sounds lazy, but it definitely takes away from this feeling like a "vacation" when you walk your garbage bags across the facility to another corner of the hotel.
We never stopped hearing from other guests about their $200 4-day stay if you book through Holiday Inn and listen to the vacation club offer, then get $100 back just for listening. We paid over $2,000 for this reservation. That hurts a lot.
In hindsight, I would have felt a lot better about our trip had I only paid $100 for a place that was deceptive about the slide pool. The slides were on but the pool was ice cold (one of the main reasons we DID choose this place was for our kids and their cousins. Everyone was pretty disappointed to show up & the pool was so cold their lips turned blue). No other guests used this pool for that obvious reason.