2/10 Terrible
Bret C.
8 Aug 2025
Poor way to experience Scottsdale - abysmal customer service & uninhabitable!
I've lived in PHX for 15 years, came back on biz. Booked this property based on photos & it seemed like a value. 4pm checkin, but I had a meeting at 5 & was arriving that day. Night before, I requested a 1 hour early check-in, they said it would cost an add'l fee of 150% of the daily rate, due to the possibility of a last minute one-night stay & they couldn't guarantee it would be ready before 4 - except, if the fee was paid, then it would be ready? I ended up not being able to get to the unit until after 4, which made me late for my 5pm.Next day, get up & then see there are dishes in the dishwasher, not sure if they were dirty or clean & in the bedroom there is dirt & hair on the floor, since there was such an issue on the unit being clean before check in, it should be actually clean! Going to shower & the only water is very hot, potentially dangerous. After morning meetings, come back to change & the unit is hot, in the 80's. I notify mgmt. Go to evening meetings, come back 6 hours later, it is hotter, in the 90's. Can't stay there, they said emergency maintenance on the way. Had to get a hotel room. Every interaction is negative, they won't address issues or treat like a customer. Avoid this unit & mgmt company! (I did try to address with them, too, but they keep blaming the customer!)
Bret C.
Stayed 2 nights in Aug 2025
