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Home2 Suites by Hilton Phoenix Downtown

3.0 star property

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Photo gallery for Home2 Suites by Hilton Phoenix Downtown

Lobby
Meeting facility
Lobby
Fitness facility
Premium bedding, desk, laptop workspace, blackout curtains

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
125 E Jackson St, Phoenix, AZ, 85004
  • Place, Mortgage Matchup Center
    ‪2 min walk‬
  • Place, Phoenix Convention Center
    ‪5 min walk‬
  • Place, Chase Field
    ‪5 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

King Studio

  • Sleeps 3

View all photos for Studio, 1 King Bed

50-inch Smart TV with digital channels, Netflix, streaming services

Studio, 1 King Bed

9.6 out of 10
Exceptional
(89 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Bathtub (Mobility)

Premium bedding, desk, laptop workspace, blackout curtains

Studio, 1 King Bed, Bathtub (Mobility)

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Hearing)

Premium bedding, desk, laptop workspace, blackout curtains

Studio, 1 King Bed (Hearing)

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 50-inch Smart TV with digital channels, Netflix, streaming services

Suite, 1 Bedroom

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

50-inch Smart TV with digital channels, Netflix, streaming services

Studio, 2 Queen Beds

9.4 out of 10
Exceptional
(33 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Bathtub (Mobility)

Coffee/tea maker, dining tables

Studio, 2 Queen Beds, Bathtub (Mobility)

10.0 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Hearing)

Coffee/tea maker, dining tables

Studio, 2 Queen Beds (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Studio With 2 Queen Beds And Roll In Shower-Mobility And Hearing Accessible

  • Sleeps 5

Studio with 2 Queen Beds

  • Sleeps 5

One-Bedroom King Suite

  • Sleeps 4

King Studio-Hearing Accessible

  • Sleeps 3

Studio With 1 King Bed And Bathtub-Mobility Accessible

  • Sleeps 3

View all photos for Studio with Two Queen Beds-Hearing Accessible

Premium bedding, desk, laptop workspace, blackout curtains

Studio with Two Queen Beds-Hearing Accessible

  • Sleeps 5

1 King Mobility/Hearing Access Ri Shower Suite

  • Sleeps 4

King Studio With City View

  • Sleeps 3

2 Queen Beds Studio Stadium View

  • Sleeps 5

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About this property

Home2 Suites by Hilton Phoenix Downtown

A 24-hour fitness centre, a bar/lounge and a 24-hour business centre are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, coffee/tea in a common area and a 24-hour front desk are on-site. Weekly housekeeping is available.
Home2 Suites by Hilton Phoenix Downtown offers 148 air-conditioned accommodations with coffee/tea makers and designer toiletries. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. 50-inch Smart televisions come with premium digital channels and Netflix.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Home2 Suites by Hilton Phoenix Downtown. During your stay, you're just a quick walk from Mortgage Matchup Center. Free breakfast, free WiFi in public areas and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Enjoy drinks at the bar/lounge
  • Valet parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a lift
  • On-site recreation includes a 24-hour gym
  • Steps from Mortgage Matchup Center and 4 minutes on foot from Chase Field
  • Cats and dogs welcome for a fee
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. The business-friendly Home2 Suites by Hilton Phoenix Downtown also features a 24-hour fitness centre, coffee/tea in common area, and a front desk safe. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Phoenix hotel.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 46 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2023
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay (maximum USD 150.00 per stay), plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 46.00 per day (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay (maximum USD150.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Home2 Suites By Hilton Phoenix
Home2 Suites by Hilton Phoenix Downtown Hotel
Home2 Suites by Hilton Phoenix Downtown PHOENIX
Home2 Suites by Hilton Phoenix Downtown Hotel PHOENIX

Home2 Suites by Hilton Phoenix Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 950 out of 1309 reviews
Rating 8 - Good. 206 out of 1309 reviews
Rating 6 - Okay. 82 out of 1309 reviews
Rating 4 - Poor. 28 out of 1309 reviews
Rating 2 - Terrible. 43 out of 1309 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Room was nice and clean,
Stayed 1 night in Jan 2026

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and clean room, plus location to Mortgage Centre
Stayed 2 nights in Jan 2026

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was clean and the room was spacious.
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

KEL

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk was great. The first room we were assigned had a broken AC unit and a big fan blowing so we asked to change rooms. The hotel was very full for a convention but they did switch us to another room without complaining. The rooms were clean and the beds were comfortable. The location is great. You can walk to multiple restaurants from there.
Stayed 5 nights in Dec 2025

10/10 Excellent

Bhavesh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location in downtown
Stayed 1 night in Dec 2025

8/10 Good

Melanie

Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The valet service needs to be more organized.
Stayed 1 night in Dec 2025

10/10 Excellent

aaron

Stayed 2 nights in Dec 2025

8/10 Good

Evelyn

Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms was great.. front desk staff not so much. Not helpful .. it was like we were bothering her by asking her questions.
Stayed 2 nights in Dec 2025

6/10 Okay

Madelyn

Liked: Cleanliness, property conditions & facilities
They didn't clean our room during our three night stay. No new towels or extra toilet paper was provided. Someone placed a do not disturb sign on our door on our last day. We were given a handicapped room and insisted I requested it. Beware there is a $75 a night incidental charge. The location is outstanding.
Stayed 3 nights in Dec 2025

8/10 Good

Brad

Stayed 1 night in Dec 2025

6/10 Okay

GLORIA

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 4 nights in Dec 2025

10/10 Excellent

BuSanda

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Dec 2025

8/10 Good

Vance

Stayed 2 nights in Dec 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

2/10 Terrible

Ahme

Stayed 2 nights in Dec 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Clean. Good breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Brenda

Stayed 1 night in Dec 2025

10/10 Excellent

Adriana

Stayed 1 night in Dec 2025

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Michele

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The valet and front desk staff were fantastic. The housekeeping could use some help. The counters had coffee spilled on them not cleaned up from the previous guests. Also when our room was cleaned once we asked on the third day the counters were not wiped down and dirty towels were removed but not replaced so we had to get towels from the front desk.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities
Very clean as usual. And Brett was amazing.
Stayed 4 nights in Dec 2025

10/10 Excellent

Erin Renee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Kitchenette had dishes and containers to store food in fridge. Location is great - Frys grocery store and convention center are within walking distance. Breakfast was had a good selection. Staff was nice
Stayed 4 nights in Dec 2025

10/10 Excellent

Jacqueline

Travelled with partner
All the staff were professional, friendly, helpful and kind.
Stayed 4 nights in Dec 2025