2/10 Terrible
Daniel
Business traveller
25 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about the hotel was appearance of my hotel room and the front desk girl who let me borrow an iron for the time of my stay. The floor was extremely dirty and actually had to buy disinfecting wipes and a disposable mop to clean it since clearly the staff does not focus on this part. When I wiped the floor the cleaning wipes were black from all the dirtiness. Unsure of what else was that dirty, I took it upon my self to clean the rest of the areas that I was going to access, such as the bathroom. I was expecting way more from the staff specially after they leave a note on the bed asking for tips in cash. The last day of my stay the staff finally came in to make the bed and nothing else was done so clearly management does not enforce a well-maintained room. I had to take out the garbage everyday since no one came to pick it up. Seems like anyone could walk into the hotel or just walk around barefoot and no shirt (guy playing in the arcade area). Outdoor common areas should be better lit for safety given that the area is not the safest. Overall very disappointed that this Marriot Bonvoy hotel is so poorly managed and not cleaned to higher standards. This was my first time in Arizona and will definitely not be back at this hotel.
Daniel
Stayed 3 nights in Nov 2025
