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Premier Inns Metro Center

2.5 star property

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Photo gallery for Premier Inns Metro Center

Deluxe King, Non Smoking | Pillow-top beds, desk, WiFi, bed sheets
Lobby
Exterior
Outdoor pool
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Business services

Explore the area

View in a map
10402 N Black Canyon Hwy, Phoenix, AZ, 85051
  • Place, Rose Mofford Sports Complex
    ‪8 min walk‬
  • Place, Castles N' Coasters
    ‪12 min walk‬
  • Place, Rose Mofford Dog Park
    ‪13 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Smoking

Standard Room, 2 Double Beds, Smoking | Pillow-top beds, desk, WiFi, bed sheets

Standard Room, 2 Double Beds, Smoking

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Accessible, Smoking

  • Sleeps 4
  • 2 Double Beds

Standard King, Non-Smoking

  • Sleeps 2
  • 1 King Bed

Standard King, Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Standard King, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Premier King, Non-Smoking

  • Sleeps 2
  • 1 King Bed

Premier 2 Full Bed, Non-Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King, Non Smoking

Deluxe King, Non Smoking | Pillow-top beds, desk, WiFi, bed sheets

Deluxe King, Non Smoking

  • Sleeps 2
  • 1 King Bed

Deluxe 2 Full Bed, Non-Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

Premier Inns Metro Center

Family-friendly hotel with 24-hour front desk and outdoor pool
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Self parking is free. Additionally, WiFi in public areas, a business centre and a children's pool are on-site.
Premier Inns Metro Center offers 146 air-conditioned accommodations, with free toiletries. Beds feature pillowtop mattresses. Televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit. In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

Premier Inns Metro Center's good location gets good marks from our customers. During your stay, you're just a quick walk from Metrocenter. Free self-parking, an outdoor pool and a restaurant are available.
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • 9 minutes by car from Grand Canyon University and 11 minutes from Happy Valley Towne Centre
  • Cats and dogs welcome free of charge (restrictions apply)
Premier Inns Metro Center offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

A business centre and meeting rooms are available. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Premier Inns Metro Center. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Premier Inns Metro Center has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5.99 per night)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 5.99 per night)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour pool access
  • Arcade/game room
  • Children's pool
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 5.99 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 5.99 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Premier Inns Metro Center Phoenix
Premier Metro Center Phoenix
Premier Inns Metro Center Hotel
Premier Inns Metro Center Phoenix
Premier Inns Metro Center Hotel Phoenix

Premier Inns Metro Center Reviews

Reviews

6.0
Rating 10 - Excellent. 508 out of 1537 reviews
Rating 8 - Good. 172 out of 1537 reviews
Rating 6 - Okay. 179 out of 1537 reviews
Rating 4 - Poor. 162 out of 1537 reviews
Rating 2 - Terrible. 516 out of 1537 reviews

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Ashton

Liked: Staff & service
Disliked: Property conditions & facilities
N/A
Stayed 1 night in Oct 2025

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I ended up leaving around ten thirty p m and getting another hotel down the street.Due to a gentleman knocking constantly at the door and walking away.I let the front know, but they really couldn't do nothing about him.So I left due to feeling unsafe
Stayed 1 night in Oct 2025

2/10 Terrible

Ashton

Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Stayed 1 night in Sep 2025

6/10 Okay

JUKAZLYNN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the most part it did its job. A lot of homeless walking around, people messing with doors.
Stayed 2 nights in Sep 2025

8/10 Good

Tatiana

Stayed 1 night in Sep 2025

2/10 Terrible

Trey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room through expedia and they refused to honor my reservation
Stayed 1 night in Sep 2025

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst experience

Got there on a Friday at 4 PM to check in just went in and dropped my stuff off quick and took off back to pick up my parents and my son on the way back that night. We were ready to stay and we walked in and my mom and dad did not approve all of the rooms. They are in a really need of restoring doors were all messed up. Beds were dirty showers were garbage this place looks like crackheads rented there. I don’t understand how they stay in business. I will not recommend this place to anybody no matter what this place is for people to live on the street.
Stayed 2 nights in Sep 2025

2/10 Terrible

Kathy

Stayed 1 night in Sep 2025

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible very dirty conditions construction in room next door and scratches all over bathroom door
Stayed 1 night in Sep 2025

2/10 Terrible

Adrian

Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Carltin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Jack

Stayed 4 nights in Aug 2025

2/10 Terrible

Christopher

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Upon check in I was forced to wait at the night window at 8 pm. I get that they use it because the area is crime ridden with homeless beggars everywhere. It was raining. I stood in the rain with a lightning storm for 30 minutes and was soaking wet and I could have been hit by lightning. I complained to the man behind the desk and he didn’t care as he was dry. The next day they made a key for my room and gave it to some thief on the property. My stuff was gone through. The front desk made me go up and down the stairs with my luggage 8 times while he pretended to re key my lock. On the 8th time my food bag ripped open dumping my food on the floor. I asked him why he couldn’t make my key and he yelled out don’t threaten me. I told him I don’t threaten anyone which I don’t. He was a really crazy fool. At night at 1:00 am a guy was smoking pot by my door. And a beggar approached me one morning. This place is unsafe the door wouldn’t lock properly. And there was a roach in my room. I won’t be back. All I can say is beware. They made a key every day for thier buddies to steal from my room. Crack hotel
Stayed 3 nights in Aug 2025

2/10 Terrible

Sandy

Disliked: Cleanliness, property conditions & facilities

Dirtiest Hotel ever..

First I get there, can't go into the lobby have to stand at a small window for my transaction.. I get to the room, OMG dirtiest place I've ever been.. room had a TV but not hooked up to internet or cable TV so might as well not had a TV.
Stayed 1 night in Aug 2025

2/10 Terrible

William, Riverview

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property online shows clean rooms and amenities. The reality is that it’s located in a drug riddled center. The lobby closes at around 8pm and all businesses is conducted through a bullet proof window. The rooms look party damaged, smoke filled smell, no furniture with graffiti in some rooms. Everything in the rooms to even the doors, look like they have been kicked in. DO NOT stay there… unless you have a conceal carry license.
Floors separating and buckling
Lamp shade falling off
Counter ripped off
Graffiti in bathroom
Stayed 4 nights in Aug 2025

10/10 Excellent

Mariedith

Stayed 1 night in Aug 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was nice and comfortable I slept like a baby
Stayed 2 nights in Aug 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerator in room I'm
Stayed 1 night in Aug 2025

6/10 Okay

Joe, Phoenix

Stayed 2 nights in Jul 2025