We enjoyed our stay at the actual property. It really met our needs quite well for our three families. The pool was nice to have, the home was spacious and there was a place for everyone to hang out, and most everything was in working order. I think our main issues would have been mostly with the management of the property.- Communication didn't start out well but ended better. I had tried twice to contact the service before we arrived via email and text but never got a response. Then once we arrived, the communication improved.- Amenities are limited. I understand we were given a "starter amount" of basic products such as shampoo/conditioner, soap, garbage bags, laundry detergent, etc., but for a group the size of ours that the home was made to accommodate for the length of time of our stay, the provided amounts were not enough. Also to say, there was not much of a starter amount of bathroom products in the bathrooms, some containers being empty. And the last thing I wanted to do was buy a package of garbage bags when I really only needed two more until the end of our stay. It just seemed very petty.And with the hot tub, I understood there would be a fee associated with the pool, but for a hot tub, I would just assume it would be "hot" but that too was an amenity we had to pay extra for to heat.We were good, respectful tenants, but left feeling nickel and dimed in all parts of our experience.