4/10 Poor
Khalia
Business traveller, Travelled with partner
30 Jan 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with my stay here because I’ve previously stayed and it was a nice. However, this time it was much different. The young lady at the front desk with blonde hair is very rude inconsiderate. She gave me a room and when I checked in to the room. I noticed that the couch was coming apart. The pillows were coming apart, and then I proceeded into the bathroom. I took a look around & the bathroom had wood that was coming off and there was broken parts at the bottom and I was worried about bugs. Then I started looking around the room. It was not cleaned. The room was extremely old with old furniture. I went up to the front desk and I told her that I wanted to have the same room type that I was in previously in. She told me no. I asked her why and I asked her for a supervisor. I was told that the supervisor is busy. This conversation went on and on for at least 45 minutes. I was literally sitting in the hotel lobby room waiting for some kind of resolution. Mind you I had already paid for my room and paid for deposit. To make the story short there was a Hispanic lady that came in young very nice and welcoming. I started talking to her and I explained to her that I have been here before and I know that these rooms normally do not look like this. That’s whenever I found out from the supervisor that came to speak to me finally after 45 minutes. It was a male. He told me that he would put me into one of the renovated rooms.
Khalia
Stayed 1 night in Jan 2026