Our stay at this establishment was marred by several issues. Although the location was desirable, the staff's behavior was excessively rude. Furthermore, the room's condition was unsatisfactory, with clear evidence of uncleanliness, including urine on the toilet seat and a cockroach in the bathtub. Photographic documentation supports these claims. We vacated the premises the following day and incurred significant expenses to secure alternative accommodations due to limited availability. I am entitled to reimbursement, but the establishment has yet to refund the charges on my account. Their response to the situation is unacceptable. Moreover, we have filed a police report regarding an incident involving a naked individual in Room 130, who was subsequently arrested. The presence of this individual, especially near our children, was extremely disturbing. We were forced to relocate to another hotel, which, although not ideally located and undergoing renovations, had pleasant staff, but that is a different story. We attended a family wedding in the area and missed several events due to these circumstances. The lost time and expenses can never be recovered. As Californians, this experience was particularly stressful.