25 Sep 2023 by Wandile Ngxesha

Dear Ramesh,I want to express my deep concern and the undivided attention that I have given to the comments that you have made. It is with utmost sincerity and dedication that I assure you that the management team is fully committed to implementing appropriate and effective corrective measures in order to effectively address the issue that has been brought to our attention. We understand the gravity and importance of this matter and we want to assure you that it will be dealt with in a timely and efficient manner.With the highest level of professionalism and dedication, I, Wandile Ngxesha, as the Guest Relations Manager, would like to extend my heartfelt gratitude for bringing this matter to our attention. We value your feedback and take it very seriously as we strive to continuously improve our services and ensure the utmost satisfaction for all our valued guests.Our esteemed management team has carefully considered your comments and we are fully aware of the impact it may have on our esteemed guests and the overall reputation of our establishment. Rest assured, we have already commenced a thorough analysis and investigation of the issue at hand, in order to identify the root cause and develop a comprehensive plan to rectify and prevent any recurrence of such problems in the future.We understand that your satisfaction is of utmost importance and we genuinely apologize for any inconvenience or dissatisfaction caused as a result of the matter in question. Please be assured that we will do everything in our power to resolve this issue and ensure that you have a positive and memorable experience with us. We value your patronage and we are committed to providing you with the highest level of service excellence.In conclusion, please accept my sincerest apologies for any inconvenience or disappointment caused, and know that your feedback is invaluable to us. We greatly appreciate your patience and understanding as we work diligently to address this issue. If there are any further concerns or queries, please do not hesitate to contact me directly. Your satisfaction is our utmost priority and we are committed to resolving this matter to your complete satisfaction.Warmest regards,Wandile Ngxesha Guest Relations Manager

3 Jul 2019 by Wandile Ngxesha

Dear Anonymous Thank you for the feedback we are pleased to see that you enjoyed our meals and convenient access to the Park. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to Kwa Maritane soon. Kind Regards, Kwa Maritane Management Team

2 Apr 2019 by Wandile Ngxesha

Dear Anonymous Thank you for rating us 5 out 5 - it is greatly appreciated! We at Kwa Maritane are looking forward to welcoming you back to the "place of the rock". Most regards, Kwa Maritane Management Team