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Casa Maca

Property class: 3
VIP Access

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Photo gallery for Casa Maca

A modern hotel room with a large bed, a bedside table, a lamp, and a view of the outside.
A pool area with a thatched-roof structure, surrounded by palm trees and a white building with multiple windows.
A wooden wardrobe with a built-in heater, a small bedside table with a plant, and a wall-mounted heater.
A modern living room with a grey sofa, a wooden coffee table, and a kitchen area in the background.
A modern interior with a blue sofa, a dining table with chairs, and potted plants.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Av. Juárez, Lote 008-1, Mz. 15, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪9 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Comfort Studio

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a view of the outside through a window with curtains.

Comfort Studio

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

A modern room with a beige sofa, a bed with a black headboard, a blue artwork, and a window with curtains.

Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Apartment

A modern living room with a grey sofa, a wooden coffee table, black bar stools, a flat-screen TV, and a large wave painting on the wall.

Traditional Apartment

  • 55 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Studio

A neatly made bed with white bedding, a black headboard, and a single black pillow. A small bedside table with a lamp and a potted plant is visible. A large mirror is mounted on the wall above the bed.

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Suite

A modern kitchen with a central island, black stools, a microwave, a refrigerator, and a small sink.

Superior Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Standard with internal view

In-room safe, iron/ironing board (on request), free WiFi, bed sheets

Studio Standard with internal view

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Standard with internal view

In-room safe, iron/ironing board (on request), free WiFi, bed sheets

Studio Standard with internal view

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Standard

In-room safe, iron/ironing board (on request), free WiFi, bed sheets

Studio Standard

  • 45 sq m
  • Sleeps 6
  • 1 Double Bunk Bed, 1 Double Sofa Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Casa Maca

This smoke-free hotel features an outdoor pool, a garden and a picnic area. Housekeeping is available on request.
Casa Maca offers 15 air-conditioned accommodations with a safe and free toiletries. 32-inch Smart televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered on request and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Casa Maca, you're just a quick walk from Quinta Avenida. You'll find features such as an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the outdoor pool
  • Services include a virtual front desk
  • Within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Casa Maca, you'll find an outdoor pool, a garden, and a picnic area. The front desk is open around the clock.

This 3-star Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Housekeeping on request

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets: USD 25.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 3.5 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. This property doesn't offer after-hours check-in. Guests will receive an email 72 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Casa Maca Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 45 reviews
Rating 8 - Good. 13 out of 45 reviews
Rating 6 - Okay. 5 out of 45 reviews
Rating 4 - Poor. 2 out of 45 reviews
Rating 2 - Terrible. 2 out of 45 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff, great location
Stayed 3 nights in May 2026
Verified review

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Great location and helpful staff.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry quite nice friendly staff!!
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Freddie

The staff was very friendly and helpful. Felt safe in Playa del Carmen; will definitely explore again
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and helpful they found us great rates for small trips and restaurants and TAXI fares
Stayed 14 nights in Dec 2025
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and clean room
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!!! Excellent location. Lovely staff. Housekeepers were Fabulous!!!
Stayed 10 nights in Jan 2026
Verified review

8/10 Good

Jerin

Liked: Cleanliness, staff & service, property conditions & facilities
Located just near playa del Carmen Beach and all amenities in walkable location.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in playa del carmen

It’s a lovely hotel walking distance to the beach with a amall pool, outdoor seating etc. staff were very friendly and helpful
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New remodel room, very clean and helpful staff. Please don’t let the front discourage you. Its hallway goes through a strip mall type building. We usually only stay Marriott’s and resorts but this was extremely nice with a balcony too
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff went above and beyond
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Siddhartha

Disliked: Amenities
Location is great but overall experience was subpar. Lots of noise and water was difficult to control (hot vs cold). Also they said they’d store my luggage and then later asked for a fee.
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Juan

Liked: Cleanliness, amenities, property conditions & facilities
The shower leakes into the floor of the bathroom, the latches for shower are rusted,.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is brand new! Owner was very friendly. Location is very convenient. Easy walk to bus station, and the beach. Would definitely come back!
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Dora

Good
Stayed 6 nights in Feb 2024
Verified review

6/10 Okay

Éloi Henri

We truly enjoyed our stay mainly because of the kindness and friendliness of the staff, who were welcoming and helpful throughout our visit. The location is excellent — close to everything, making it very convenient. The air conditioning worked well, the room size was practical, and the Wi-Fi functioned properly. Access to Netflix and other streaming platforms was also appreciated. However, a few areas could be improved. The cutlery and utensils felt greasy. The refrigerator did not stay cold enough even when set to the highest level, which prevented us from properly storing food and led us to eat out instead. The shower drain was clogged, and there was occasionally a sewage-like odor. Although the sheets and towels smelled clean, they were stained. We had to request an extra blanket as it was cold at night. The pillows were not very comfortable, and soundproofing could be improved — we could hear surrounding music and neighbors even at normal speaking volume. Overall, we would return for the location and the quality of service. With a few improvements, the experience could easily be excellent.
Stayed 7 nights in Feb 2026
Verified review

4/10 Poor

Janice Gail Mary

Disliked: Cleanliness, amenities, property conditions & facilities
VACATIONERS ALERT When you see the pictures of this hotel it looks really nice. SO VERY WRONG We booked a junior suite, they put us on the 3rd floor #2306 We had to stay in this room for 3 nights listening to the banging noise of the water tank every 5 minutes no sleep. Water flies was coming out the drain when we turn on the water, plus the water dains very slowly. You can not regulate the shower it gose from hot to freezing cold on its own. When you look out the window you feel like you're in the ghetto. Expedia tried to reach out to them several times when they finally got through, they told expedia that they upgraded our room at no extra cost. They did not upgrade they gave us another junior room with a coach suite # 2203. Now that room #2203 when you look out the window again you feel like you're in the ghetto. Bathroom light fixture did not work even though they brought someone in to fix it, it still was not working. Foul smell came from the sink that we had to keep closing the door and left all the windows open. So that smell would go away. We even borrowed one of their air fresheners at times to make the room smell nice. I could keep going on about this hotel Casa Maca,how bad it was. The only good thing I can say is that Jose and Alondra helped us wherever they can. I'm grateful for their help. So please when you see Casa Maca hotel, keep scrolling. P.S look at my pictures.
Stayed 14 nights in Dec 2025
Verified review

8/10 Good

Héctor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único tema es que cierran y te dan llave para entrar. Así como que la cama está medio mala y la alberca muy poco tiempo. Y también cada 3 días limpian
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas. La habitación estaba limpia y ordena tal cual en las fotos. Cerca de bancos y comercios.
Stayed 1 night in May 2026
Verified review

8/10 Good

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practicamente solo fue para dormir y se duerme muy bien.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Justine

Liked: Staff & service, amenities, property conditions & facilities
Le personnel était très serviable et professionnel.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Octavo

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Maria yaelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sii muy limpia la alberca
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Ronan

Liked: Cleanliness, staff & service, amenities
Chambre au top. Personnel aux petits soins
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitacion muy limpia, excelente servicio.
Stayed 1 night in Dec 2025