Grand Hyatt Playa Del Carmen Resort

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Where to?

Dates

July 2025

August 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

1 bedroom, minibar, in-room safe, individually furnished

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All-inclusive
Bar
Pet-friendly

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪2 min walk‬
Mamitas Beach
‪3 min walk‬
Playa del Carmen Maritime Terminal
‪2 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪60 min drive‬

Room options

Garden View with 1 King bed with small plunge pool

Good

38 sq m
Sleeps 4
1 King Bed

Hyatt Room with 1 King Bed

Excellent

37 sq m
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

Wonderful

37 sq m
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

38 sq m
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

Wonderful

38 sq m
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

Exceptional

38 sq m
Partial ocean view
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

Very good

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

Very good

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Very good

37 sq m
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

Exceptional

37 sq m
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

Exceptional

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

Very good

37 sq m
Partial ocean view
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

Excellent

37 sq m
Ocean view
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

Good

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

Exceptional

76 sq m
Ocean view
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

Exceptional

38 sq m
Ocean view
Sleeps 4
1 King Bed

Room, 1 King Bed, Oceanfront

Sleeps 4
1 King Bed

Premier Suite

Sleeps 4
1 King Bed

Grand Suite King and Club Access

Exceptional

57 sq m
Ocean view
Sleeps 4
1 King Bed

47-inch flat-screen TV with cable channels, TV, iPod dock

Club Ocean View Room with 2 Queen Beds

Exceptional

38 sq m
Ocean view
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

Exceptional

54 sq m
Ocean view
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

Good

37 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool
All-inclusive
Spa
Free WiFi

for 1 room

includes taxes & fees

14 Jul - 15 Jul

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Hot tub
All-inclusive
Spa

for 1 room

includes taxes & fees

14 Jul - 15 Jul

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury hotel on the beach, with 4 outdoor pools

Spend the day catching some rays at the beach, relaxing by one of Grand Hyatt Playa Del Carmen Resort's 4 outdoor swimming pools or pampering yourself at the full-service spa. Housekeeping is available on request.

Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Grand Hyatt Playa Del Carmen Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. You'll find features such as free WiFi in public areas, plus 4 outdoor pools and a full-service spa. Some of the pet-friendly amenities that this property offers include food and water bowls, an off-lead area and pet-sitting services.

Free Wi-Fi (speed: 25+ Mbps)
Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a sushi bar with a beachfront location
Full breakfast served daily for a fee
Valet parking available for a fee
Take a swim in the 4 outdoor pools
Indulge with hydrotherapy, body treatments or aromatherapy at Cenote Spa
Services include babysitting, a children's club and a lifeguard on-site
On-site recreation includes a 24-hour gym, a steam room and a sauna
Guests have great things to say about the pool and the beach
Steps from Quinta Avenida and 4 minutes on foot from Mamitas Beach
Airport shuttle service available for a fee
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls, an off-lead area and pet-sitting services

Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 14 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.

Sushi 'n' Raw Bar – This beachfront sushi bar specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

La Cocina – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

La Cocina
Sushi 'n' Raw Bar

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Children's club
Children's pool
Fitness classes
Free bicycle rentals
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free cot
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

14 meeting rooms

Outdoors

Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

5 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Built in 2014
Designated smoking areas
Lifeguards
No plastic coffee stirrers
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

47-inch flat-screen TV with cable channels
IPod dock
MP3 dock

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets: USD 100 per pet, per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 49 lb per pet)
Pets cannot be left unattended
Food and water bowls, an off-lead area and pet-sitting services are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 30.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Grand Hyatt Playa Del Carmen Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This hotel caters to LGBTQ+ guests.
Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Grand Hyatt Playa Del Carmen Resort Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Nikkia

Travelled with group

31 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location,staff and overall experience!

Stayed 3 nights in Mar 2025

10/10 Excellent

Brenda

Travelled with partner

31 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property in the heart of Playa Del Carmen. Easily walk to nightlife or a nice dinner. Beach is lovely.

Stayed 3 nights in Mar 2025

10/10 Excellent

John

Travelled with family

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this place!

Stayed 4 nights in Mar 2025

10/10 Excellent

Omer

29 Mar 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

David Perin

28 Mar 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Alejandra

27 Mar 2025

Stayed 1 night in Mar 2025

2/10 Terrible

MUHIDIN

25 Mar 2025

Disliked: Cleanliness

Stayed 6 nights in Mar 2025

10/10 Excellent

Ester

Travelled with group

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great experience

Stayed 3 nights in Mar 2025

10/10 Excellent

adelina

Travelled with partner

23 Mar 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Amazing activities and close to everything. The beach side service is the best and Gerardo took care of us there perfectly!

Stayed 3 nights in Mar 2025

10/10 Excellent

Ronen

Travelled with family and small children

22 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Hotel & Location is amazing, lot's of stores and dinning close by

Stayed 3 nights in Nov 2024

6/10 Okay

Abdelwahid

22 Mar 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

I did not like feeling like a second class guest to the BOM people. They had priority over me where i could not use amenities that were alloted for them. I did not pay to use partial amenities and feel less important. Lame.

Stayed 6 nights in Mar 2025

10/10 Excellent

Cameron

20 Mar 2025

Stayed 4 nights in Mar 2025

6/10 Okay

Devorah

20 Mar 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Barbara

19 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Felt safe and a beautiful property

Stayed 4 nights in Feb 2025

10/10 Excellent

Shawn

18 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

Eric

18 Mar 2025

Stayed 4 nights in Feb 2025

4/10 Poor

Danyel Salomon

Travelled with family

15 Mar 2025

Disliked: Staff & service, amenities, property conditions & facilities

The service and food were poor this is not a 5 star hotel by any means. Location is great but that is about it

Stayed 3 nights in Mar 2025

10/10 Excellent

Rodrigo, merida

Travelled with partner

14 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 2 nights in Feb 2025

10/10 Excellent

Curtis

13 Mar 2025

Liked: Cleanliness

Stayed 3 nights in Feb 2025

4/10 Poor

Kevin

Travelled with family

13 Mar 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Rave Party Next Door

On the second night of our stay the beach club next door threw a Rave party that lasted from midnight to 7am. The music was so loud it felt like it was shaking the hotel. We called the desk at 3am and they said they called the police but nothing could be done. The next day in the lobby there were many upset guests and the hotel line was that they were "speaking to management" about it. After we spoke to some guests and other hotel employees, it was clear the hotel knew this rave was happening. The stage for the rave was the size you see at a full blown concert. They should have warned guests. I honestly would have found 1 night of accommodations for my family but that is impossible to do at 2am. If there was truly nothing they could do about the Rave then they should've been prepared for some type of compensation for the guests effected. After many conversations over a couple of days, and no "upper management " to be found they finally gave in and gave us a cabana by the pool for one day. The majority of staff are nice here but the front desk is lacking in customer service.

Stayed 5 nights in Mar 2025

10/10 Excellent

Mark

12 Mar 2025

Very nice

Stayed 3 nights in Mar 2025

10/10 Excellent

Slavik

11 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Mar 2025

10/10 Excellent

Pablo

11 Mar 2025

Stayed 3 nights in Mar 2025

2/10 Terrible

aviva

10 Mar 2025

Disliked: Property conditions & facilities

Stayed 4 nights in Dec 2024

10/10 Excellent

GLENN

9 Mar 2025

Stayed 7 nights in Feb 2025

Grand Hyatt Playa Del Carmen Resort

Choose dates to view prices

Photo gallery for Grand Hyatt Playa Del Carmen Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

View all photos for Hyatt Room with 1 King Bed

Hyatt Room with 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

Hyatt Room with 2 Queen Beds

View all photos for Club Room with 1 King Bed

Club Room with 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

Partial Ocean View Room with 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

Partial Ocean View Room with 1 King Bed

View all photos for Ocean View Room with 1 King Bed

Ocean View Room with 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

View all photos for Club Ocean View room with 1 King Bed

Club Ocean View room with 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

View all photos for Premier Suite

Premier Suite

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

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About this property

Grand Hyatt Playa Del Carmen Resort

All-inclusive details

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies