Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

5.0 star property

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4 outdoor pools, pool cabanas (surcharge), pool umbrellas
1 bedroom, minibar, in-room safe, desk
On the beach, white sand
1 bedroom, minibar, in-room safe, desk
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Pet-friendly
  • Bar
  • Parking included
  • Housekeeping

Explore the area

View in a map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

Premium Room, 1 King Bed (Swim Up)

  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds (Ocean Front)

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Premium Room (Swim Up)

  • Sleeps 3
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

Presidential Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite (The Horizon)

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Garden View (Plunge)

  • Sleeps 2
  • 1 King Bed

Premium Room, Accessible

  • Sleeps 3
  • 2 Queen Beds

Premium Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite (The Elixir Plunge Pool)

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Ocean Front)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds, Garden View

  • Sleeps 3
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Garden View (Plunge)

  • Sleeps 3
  • 2 Queen Beds

Suite (The Devossion)

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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About this property

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Luxury hotel on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only offers 314 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 47-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas and free valet parking, plus 4 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking
  • Enjoy Japanese cuisine with ocean views at Sushi 'n' Raw Bar, one of the property's 6 restaurants and 4 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Indulge with aromatherapy, facials or hot stone massages at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Quinta Avenida and 4 minutes on foot from Mamitas Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only offers its guests 4 outdoor swimming pools and a 24-hour fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 14 meeting rooms available. The luxury Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only also features a terrace, a garden, and concierge services. Free valet parking is available.

This 5-star Playa del Carmen hotel is smoke free.

Sushi 'n' Raw Bar – Overlooking the ocean, this sushi bar specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar.
La Cocina – This beachfront restaurant specialises in international cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Open daily.
Fiorella Sapori DÍtalia – This beach restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Ceviva Cevicheria – This beachfront restaurant specialises in seafood and only serves lunch. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered valet parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ceviva Cevicheria
  • Fiorella Sapori DÍtalia
  • La Cocina
  • Sushi 'n' Raw Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

  • Pets: USD 116 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 116 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 56 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ereni

Liked: Cleanliness, staff & service, property conditions & facilities
This was an incredible beach vacation. I was solo which was great. The room and hotel grounds are gorgeous. I love that everything was spacious and the central air and heating in my room with a digital thermostat and Comcast tv. The beach and pool are the most beautiful and largest on this strip. The hotel is nestled in the downtown area so you can eat, drink or shop just steps away from the hotel. Because of this the hotel is not all inclusive and it doesn’t need to be. To go to a near by all inclusive would be a downgrade, especially beach and pool wise. The spa was awesome and very peaceful. The best part though was the staff. From Carlos the very gracious concierge to my favourite bartenders Mary, Yair, Adrian, Jaidy, Daniel and Johnny. The supervisor and trainee America and Sara. The excursion specialists Victor and crew. The expert house keeping staff and professional security and life guards all keeping everyone safe and secure. To address some other reviews, it’s not that loud. Yes there’s music on the beach, yes you can still hear the ocean. This place cleans the sea weed daily so it’s the best section of beach with no rocks. The views from the lobby, pools and bars are breathtaking. The place was very well maintained. I did not have an all included package and was treated like gold. I didn’t feel that I missed out on any service or amenities. I was well taken care of. The initial arrival sales pitch is annoying but didn’t ruin my day. Thanks guys :) I’ll be back!!!
Stayed 9 nights in May 2025

10/10 Excellent

Alyn

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in May 2025

10/10 Excellent

Aldo, Toshima

Stayed 4 nights in May 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a oasis away from reality. We got to celebrate my wifes birthday with beautiful scenery and delcious food. The calm yet exciting pool scene was a real motivator to wakeup in the morning. Having our room lead out to a private pool gave us zen vibes.
Stayed 4 nights in May 2025

8/10 Good

Samuel

Stayed 3 nights in Feb 2025

8/10 Good

Maris Elana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Chelsea Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely perfect!
Stayed 4 nights in Apr 2025

6/10 Okay

Chantel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice and clean. Food is mediocre and there is no activities but if you want a clean place to relax, it's a good spot.
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan Carlos, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato del personal que trabaja en el hotel. Comida, área de las piscinas, restaurantes, una vista al mar desde el lobby
Stayed 4 nights in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 7 nights in Mar 2025

10/10 Excellent

Shmuel

Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice - close to everything
Stayed 2 nights in Feb 2025

6/10 Okay

Anthony

Liked: Staff & service
Stayed 8 nights in Mar 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel on the beach! We highly recommend this property!
Stayed 1 night in Feb 2025

8/10 Good

Sarah Van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We for the most part really enjoyed our stay at this hotel, Pros -location is great, many close by restaurants and shops, really cute area -beach was nice, ample chairs available, some a little damaged but just wear and tear -spa was really nice, expensive, but if you want to splurge on a rain day it’s a nice experience -restaurants were good, I liked the option of all you can eat or a la carte, great breakfast spot overlooking the water Cons -DO NOT take a room near the courtyard at the front of the hotel, there was an event there and it was horribly loud, we called multiple times throughout the night and the reception kept saying it would be “ending shortly”. First at 11 pm when it was “ending at 12”, then at 1 am when they said “they extended to 2 am latest” then I called at 245 am where they finally said “latest an event can legally play music that loud is 3 am”, I called again at 3:15 am where he insisted it was over, I told him it was still going, he hung up and finally the music stopped by 3:20 am, this was a nightmare but was a Saturday so our final night -DO NOT go to the third party day trip where they try to sell you a time share/experience package, it took way longer than they said it would (4 hours compared to 2 hours we were told) and we ended up choosing a very basic package being sold that we could use it at this property specifically, only to find out after all the deposits were made that it’s not one of the included hotels, they lie to sell so beware
Stayed 8 nights in Dec 2024

10/10 Excellent

Danilo

Stayed 14 nights in Mar 2025

8/10 Good

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Amber Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Shea

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing... I loved the swim out room. The service was great 😃
Stayed 4 nights in Mar 2025

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Leigh, Dallas

Travelled with partner
Had the worst room on the property.....101
Stayed 7 nights in Mar 2025

10/10 Excellent

Nikkia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,staff and overall experience!
Stayed 3 nights in Mar 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the heart of Playa Del Carmen. Easily walk to nightlife or a nice dinner. Beach is lovely.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 4 nights in Mar 2025