Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property

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Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Water park
Restaurant
Suite Ocean Front Adults | View from room
Restaurant
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • All-inclusive

Explore the area

View in a map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪14 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Place, Ferry to Cozumel
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite, Oceanfront

8.8 out of 10
Excellent
(14 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite River

9.0 out of 10
Wonderful
(112 reviews)
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 Queen Bed

Suite Ocean View

9.0 out of 10
Wonderful
(28 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Swim Up Ocean Front

9.4 out of 10
Exceptional
(12 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Swim Up Garden

8.8 out of 10
Excellent
(25 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite River Spa

9.2 out of 10
Wonderful
(11 reviews)
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Suite Garden Spa Adults

9.4 out of 10
Exceptional
(23 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite (Garden)

9.0 out of 10
Wonderful
(81 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite River Adults

9.2 out of 10
Wonderful
(27 reviews)
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Junior Suite Oceanfront Adults

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Swim Up Ocean Front Adults

9.8 out of 10
Exceptional
(8 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Suite Ocean Front Adults

8.4 out of 10
Very good
(8 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Junior Suite SPA

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Adults-only property with 10 restaurants and 15 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only . During your stay, you're just a quick walk from Cenote Santa Cruz. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, 2 coffee shops/cafes, 3 swim-up bars and 12 bars/lounges
  • Splash around at the waterslide or swim in the 15 outdoor pools
  • Indulge with hydrotherapy, Swedish massages or body treatments at the spa
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xenses Park
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Some rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This luxury property also offers a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
Mercado San Juan – On-site buffet restaurant.
Arenal – This restaurant overlooks the ocean. Open daily.
Chino Poblano – On-site fine-dining restaurant. Reservations are required. Open daily.
Ta Xhido – On-site restaurant. Reservations are required. Open daily.
Encanta – On-site fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities
Off-site tours

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Other inclusions

Transport to off-site activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arenal
  • Chino Poblano
  • Encanta
  • Mercado San Juan
  • Ta Xhido

Things to do

  • 15 outdoor pools
  • Art gallery
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Shopping centre
  • Snorkelling
  • Steam room
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (26,372 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a river
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 9 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Reviews

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1117 out of 1432 reviews
Rating 8 - Good. 152 out of 1432 reviews
Rating 6 - Okay. 70 out of 1432 reviews
Rating 4 - Poor. 42 out of 1432 reviews
Rating 2 - Terrible. 51 out of 1432 reviews

Reviews

10/10 Excellent

Aleck

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Xcaret Arte is truly a 5 star resort with high quality of service, food and facilities.
Stayed 3 nights in Jun 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful resort I have ever stayed at, the hospitality is unmatched and the experiences were incredible! Highly recommend any to stay here, I’m already planning to return
Stayed 5 nights in Jun 2025

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Hola buen dia , esperamos por parte del Servicio de mayordomos un trato exclusivo y al menos con. Nosotros no lo lograron Dista muchisimo de la excellenca , La pscina sucia Una puerta del Baño a la terrace rota La ducha del jacuzzi de la terrace con goteo En fin un desastre A execcion de Eli exelente y el botonrs q nos recibio, el dia q llegamos Chico deberia ser mayordomo Por los demas el resto del personal muy bien Quiero reconocer q los mayordomos son educados y correctos , pero esperamos al estar en una habitación presidential un trato de excellenca q no recibimos y si lo comparators con Otto’s Servicios en Otto’s hotels es nulo Un saludo Gracias
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrés

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in México and probably in America. Make sure to reserve the restaurants and parks in advance and if you have a chance, go to the spa!
Stayed 5 nights in Jun 2025

10/10 Excellent

Melanie

Stayed 4 nights in Jun 2025

10/10 Excellent

Iris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything. 5 days were not enough. Loved the experience, coming back for sure.
Stayed 4 nights in Jun 2025

10/10 Excellent

Efrain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super todo ! Lo único que no me gusta que los huéspedes dejan los platos de comida afuera del cuarto y duran mucho en recogerlos, y otra cosa , que si llegas un día antes y tú check in es un día después no puedes abordar el transporte, y de regreso igual, tienes que presentar tu pase de abordar ese mismo día, también fui a ver lo de la membresía y se enojan si no les compras nada.
Stayed 2 nights in Jun 2025

10/10 Excellent

Emilia

Liked: Property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

jeffrey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
3rd visit this year. Excellent food and amenities, service was wonderful.
Stayed 3 nights in Jun 2025

2/10 Terrible

Jamal Emerson

Stayed 4 nights in Jun 2025

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time at a xcaret property! We arrived on a Wednesday and left on Sunday. The staff Wednesday- froday afternoon were fantastic, but there was a noticeable shift on Friday night through Sunday. We saw that a large conference was being hosted on the property that weekend and it seems the staff were overwhelmed in all areas with long lines at all the restaurants and bars. We went to the front desk with a concern and were ignored for 15 minutes while everyone worked at a computer when we finally made them pay attention to us we were told our concern wasn’t their problem and not their fault. I pushed back and finally got redirected to the concierge desk, who aknowledged the concerned and fixed it to the eBay of their ability. Our excursion ran late getting us back to the hotel by a half hour and our check in guide gave us the wrong time for our dinner reservations, so what was supposed to be a 2 hour gap was narrowed down to 15 mins or less. We just wanted to rescheduled or cancel without penalty since the excursion was through the hotel and it was not our fault transport was late getting us back. The timeshare sales and returning discount sales person where incredibly pushy and rude. We were taking our bags to the front to be held so we could have breakfast and they demanded we check out first, we said sure but then they spent 30 minutes trying to push us into the sale and we almost missed our window for breakfast on a long travel day they would not take no.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. I would go back again.
Stayed 4 nights in Jun 2025

6/10 Okay

Patriann, Toledo

Travelled with partner
Liked: Cleanliness, amenities
Hotel and staff were amazing. Only downside was it was so huge that we had to figure out which way to go to figure out where our room was but being that we are landmark people it was easier for us, shuttle to xplor was nice and comfortable. When they did our room cleaning someone took a robe which we could have gotten charged for thankfully, we did not And we were even offered another robe. Food was amazing except, but we believe everyone in our party got food poisoning at the restaurant named Arenal and we had diarrhea for days other than that. Oh wait to pay that much for an all-inclusive resort stay we had limited access to certain parts of the resort due to members only ““ Now other than that experience was I was saying 7 1/2 out of 10.
This is the first picture that I took before my phone, before my phone fell in the water
They do offer signs that you should take pictures of so you can remember where the hell you are going
The room that we stayed in which was a garden view room it was very nice
One of the bars that we spent most of our time at near where you will go to kayak I don’t remember the name of that one either sorry
Stayed 3 nights in Jun 2025

10/10 Excellent

Gregory O

Travelled with partner
Liked: Cleanliness
Amazing facility. Unlimited activities, very clean. Endless pools/beaches. Best hotel stay I’ve ever had.
Stayed 5 nights in Jun 2025

10/10 Excellent

Juanita

Stayed 3 nights in Jun 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great Serivce, Excellent atmosphere, Luxury facilities. Only down side was that we picked up a stomach bug on the last day. ate a special dinner with an 11 course meal. One of the items got us. Unfortunate end to what was otherwise a fantastic stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Antonio, La Quinta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Yolanda M Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2025

10/10 Excellent

Valeria

Stayed 5 nights in Jun 2025

10/10 Excellent

Ruth

Stayed 4 nights in May 2025

10/10 Excellent

Jaspinder

Stayed 4 nights in Jun 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in almost everything, but the good restaurants are impossible to book. No options available. Thanks
Stayed 3 nights in May 2025

10/10 Excellent

Paradise Adora Zelpha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful, one of the most cleanest, hospitable resorts I’ve ever stayed at. There was so much to do and see! Can’t wait to go back!
Stayed 4 nights in May 2025

10/10 Excellent

Blue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and amenities are fantastic. Every restaurant the food was delicious. Lots of pools. The parks, excursions and transportation were great
Stayed 2 nights in Apr 2025

10/10 Excellent

Brenda Nava

Stayed 5 nights in May 2025