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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Property video
Hallway
Outdoor spa tub
Outdoor pool, open 8:00 AM to 7:00 PM, pool cabanas (surcharge)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Tres Rios Ecopark
    ‪8 min drive‬
  • Place, Maroma Beach
    ‪15 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Tropical View Double

1 bedroom, premium bedding, down duvets, free minibar

Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View King

1 bedroom, premium bedding, down duvets, free minibar

Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

1 bedroom, premium bedding, down duvets, free minibar

Tropical View King Swim Out Suite

9.6 out of 10
Exceptional
(9 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front One Bedroom Master King Suite

1 bedroom, premium bedding, down duvets, free minibar

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front King Suite

1 bedroom, premium bedding, down duvets, free minibar

Ocean Front King Suite

  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Ocean Front Private Pool King | 1 bedroom, premium bedding, down duvets, free minibar

Ocean Front Private Pool King

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

1 bedroom, premium bedding, down duvets, free minibar

Pool View Swim Out King Suite

8.6 out of 10
Excellent
(8 reviews)
  • 56 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View King Suite

1 bedroom, premium bedding, down duvets, free minibar

Ocean View King Suite

9.6 out of 10
Exceptional
(14 reviews)
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

1 bedroom, premium bedding, down duvets, free minibar

2 Double Bed Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed Suite

1 bedroom, premium bedding, down duvets, free minibar

1 King Bed Suite

9.8 out of 10
Exceptional
(12 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Swim Out King Suite

1 bedroom, premium bedding, down duvets, free minibar

Ocean Front Swim Out King Suite

  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

1 bedroom, premium bedding, down duvets, free minibar

One Bedroom Master Suite King

  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down duvets, free minibar

Presidential Suite

  • 147 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, 1,474 reviews
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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. Televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, reflexology or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and fitness classes
  • Guests have great things to say about the pool and the beach
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive such as an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Reviews

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 603 out of 958 reviews
Rating 8 - Good. 199 out of 958 reviews
Rating 6 - Okay. 96 out of 958 reviews
Rating 4 - Poor. 39 out of 958 reviews
Rating 2 - Terrible. 21 out of 958 reviews

Reviews

10/10 Excellent

JUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great food. Amazing staff. Just wouldn't go back in the summer due to seaweed
Stayed 4 nights in Jun 2025

6/10 Okay

Morgan

Stayed 5 nights in Jun 2025

10/10 Excellent

Kevin A Parra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an all inclusive and it did not disappoint. We will be back I’m sure! Great staff, and great resort! Happy I was able to arrange my wife and I’s 5th year anniversary here. Oh and the New England Patriot Cheerleaders were there and they performed 2 times which was also a cherry on top! Thank you Hyatt Zilara and a special shout out to Miguel who was a server at the Tempest! Best service we have received in years!
Showtime
The tempest
Sunset view
Lola Beach
Stayed 8 nights in Jun 2025

6/10 Okay

Sami

Liked: Cleanliness, staff & service, property conditions & facilities
To start I am writing this view to bless all the folks who don’t have the ability to see this place in person prior to visiting. I had to work off of the reviews prior to coming here as I was researching which resort to choose for my honeymoon while I was on deployment in the military. I will lay out this review plainly with pros/cons in a way so I would know the unseen thing/way things work prior to choosing to spend potentially thousands of dollars. Pro: the valet service was great if you had a rental car. Check in was smooth but a problem happened. Con: we upgraded rooms to an “ocean view room” for 20 dollars more per night equaling 80 per night but when we went into the room there was a structure overhangs in the way to block our view of the pool and ocean except the horizon line. Pro: the room was clean on the inside and met expectation. Con: there are raccoon like creatures called the “Coatis” that will come into your room eat your food, lay in your bed, pee and poop in the sheets and more if you leave your door open or your balcony door open so they tell you you have to keep it double locked closed which basically defeats the purpose of the balcony. Personally my wife and I like to have the door open to listen to the waves but you can’t or else a raccoon will ruin your life. Twice a coatis was close to getting in our room but we closed the door in time. Pros/cons: there were four restaurants and I will rank them and discus the benefits and problems with each and th
Stayed 4 nights in Jun 2025

10/10 Excellent

Conner

Stayed 3 nights in Jun 2025

6/10 Okay

Renee Marie, Moseley

Stayed 3 nights in May 2025

4/10 Poor

Rick

Stayed 4 nights in Jun 2025

10/10 Excellent

Kristian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great resort and exactly what we were looking for in a quiet relaxing vacation.
Stayed 8 nights in Jun 2025

10/10 Excellent

Silvia Mora

Stayed 4 nights in Jun 2025

8/10 Good

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the animation team !
Stayed 6 nights in May 2025

8/10 Good

Robert Clifford Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time at this same resort. Great people and loved the relaxation. It’s 9/10 on cleanliness. Unfortunately, the beach was not usable due to seagrasio season and the smell was horrible. We also got assigned a room at the very end of the resort next to a door where construction workers were entering and exiting all day and into the night. Saws and machines starting early in the morning, was kind of annoying. I’m an early riser anyways but some peace and quiet would have been nice. I’ll for sure have to keep in mind to request the other side of the resort. Raccoons weren’t crazy this time, only saw 2 and never saw an iguana while there. Our transport with MTS was eventful coming in. The van hit a piece of a car in the road and busted the AC and radiator and we had to wait for a new ride on the side of the road. We were all pretty uneasy.
Stayed 4 nights in Jun 2025

8/10 Good

Edward Lyle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was very nice and beautiful. The room was very nice and we slept great on the mattress. The swim out pool view room was wonderful. We wish the food had been a bit better. It was ok but just not great. Food needed more seasoning.
Stayed 5 nights in Jun 2025

10/10 Excellent

Guillermo

Stayed 3 nights in May 2025

8/10 Good

Mihail

Stayed 9 nights in Jun 2025

10/10 Excellent

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay @ Hyatt Zilara! Over all I give this property a 9.2/10. I recommend this property to others & enjoy the stay. It is a decent size resort with few amenities. Great staff very attentive & generous, almost like family feeling. Room size are good of all sizes and comfy. Very clean property & good atmosphere.
Stayed 5 nights in Jun 2025

10/10 Excellent

Travon

Liked: Staff & service, property conditions & facilities
Had an amazing time get.
Stayed 4 nights in Jun 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The food and drinks were great. Our only issue was that our tv would not power off, so it stayed on the entire trip. Also, the ceiling fan only has one speed, which is Mach 1. The property was. It overcrowded, which was nice. It is a small enough property to make getting around very simple.
Stayed 3 nights in Jun 2025

10/10 Excellent

Weiying

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay, 5/5!
Stayed 6 nights in Jun 2025

8/10 Good

Candace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property with wonderful staff, we enjoyed the food, drinks and shows. We only wish we were told before booking about the election weekend dry law, but we still made it work, the law certainly wasn’t the resorts fault. 10/10, highly recommend.
Stayed 4 nights in May 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and well kept. At no fault of their own the smell of the seaweed was overwhelming while we were there, so that was hard some of the days. We had a swim out seat, which was amazing! The only thing I would say is.... be very cautious if you are wet walking around as the floors are super slippery.
Stayed 7 nights in May 2025

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our third time there and it was probably our best experience. We enjoyed relaxing, swimming, and the food and drinks.
This room makes Hyatt Zilara our pick every time.
Stayed 5 nights in May 2025

8/10 Good

Isatou

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was more on the smaller side but still had beautiful views. It's a resort more for older adults or couples. I wouldn't recommend this resort if you are below the age of 30 unless you are into more relaxing resorts versus a resort that focuses more on entertainment and party. The food is what carried! Great options. Staff was very friendly and would even remember you by name which is always a great impression. I will say music at the pool side could be better. It was too slow, the guest needed more upbeat music.
Stayed 5 nights in May 2025

8/10 Good

Wayne

Stayed 7 nights in May 2025

10/10 Excellent

Judith Lynn

Stayed 7 nights in May 2025

10/10 Excellent

Celeste

Stayed 4 nights in May 2025