Iberostar Waves Tucán - All Inclusive

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Dates

October 2025

November 2025

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Place, Xplor Theme Park
‪5 min drive‬
Place, Playa del Carmen Main Beach
‪5 min drive‬
Place, Xcaret Eco Theme Park
‪9 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

1 bedroom, free minibar, in-room safe, desk

Premium Room

Very good

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

38 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Good

38 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Excellent

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Very good

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

38 sq m
1 bedroom
Sleeps 1
1 King Bed

Junior Suite, Oceanfront (Beach Access)

Good

38 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

35 sq m
Sleeps 4

Single Room Premium

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Single Room Premium with Pool View

35 sq m
Sleeps 1

Double Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 1

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 1

Suite Junior with Sea View

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 1

Suite Junior with Sea View

38 sq m
Sleeps 4

Single Room Premium with Beach View

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Quadruple Room Premium

35 sq m
Sleeps 4

Premium Room, Beachside

Wonderful

35 sq m
Sleeps 4
2 Double Beds

Premium Room, Beachside

35 sq m
Sleeps 1
2 Double Beds

Premium Room (Promo)

Wonderful

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

35 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Last room available

35 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Double Room Premium

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Premium Room (Tropical View)

Exceptional

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

38 sq m
1 bedroom
Beach view
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

38 sq m
1 bedroom
Partial ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

35 sq m
Sleeps 3
1 King Bed

Premium Room, Accessible

35 sq m
Sleeps 1
1 King Bed

Premium Room (Pure Wellness)

Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 4
2 Double Beds OR 1 King Bed

Room Premium with Garden View

Sleeps 4

Single Room Premium with Garden View

Sleeps 1

Room Premium with Garden View

Sleeps 4

Room Premium

35 sq m
Sleeps 4

Room Premium

35 sq m
Sleeps 1

Room Premium

35 sq m
Sleeps 4

Room Premium

35 sq m
Sleeps 4

Quadruple Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 4

Similar properties

Pool
All-inclusive
Spa
Kids pool

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Tucán - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Iberostar Waves Tucán - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools.

Free WiFi
Free self-parking
Enjoy Japanese cuisine at Bonsai, one of the property's 8 restaurants and 5 bars/lounges
Take a swim in the 4 outdoor pools
Treat yourself to body wraps, hot stone massages or body scrubs at the spa
Services include babysitting, a free children's club and dry cleaning/laundry
On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
Guests have great things to say about the clean guestrooms and the location
6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida

Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.

Mare Nostrum – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

Uxmal Restaurante – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.

La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.

Tulum – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Sailing

Snorkelling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Restaurants on site

Bonsai
La Hacienda
Mare Nostrum
Tulum
Uxmal Restaurante

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting
In-room cot
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
No lift
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Fidel

Travelled with family

10 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2025

6/10 Okay

Rovena

9 Jul 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I like the outside trees,the rooms are and shower are not even 1 star hotel,not 5 star hotel,we find bugs inside our room and toilet paper had spides inside. Its very oudated. The rooms are very small the restaurant availability to eat is so limited they close 3 days of the week some of them.

Stayed 7 nights in Jun 2025

10/10 Excellent

Ana

8 Jul 2025

Stayed 7 nights in Jun 2025

8/10 Good

Cindy Nicole

8 Jul 2025

Liked: Cleanliness, staff & service

Stayed 5 nights in Jul 2025

6/10 Okay

Aleck

Travelled with family

6 Jul 2025

Disliked: Cleanliness, property conditions & facilities

Location was good with access to the beach and employees with a good customer service approach. Room was outdated, it has a door between rooms and main door with locks in very bad conditions.

Stayed 3 nights in Jul 2025

10/10 Excellent

Lisbeth

5 Jul 2025

I cant express my gratitude with the staff of this resort every one of the staff members went above and beyond to make you feel welcomed and like

Stayed 5 nights in Jun 2025

10/10 Excellent

Jorge

Travelled with family

3 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excelente experiencia un servicio y atencion sin igual. Michas gracias a todo su personal. Gracias Grecia.

Stayed 4 nights in Jun 2025

10/10 Excellent

Miroslav

2 Jul 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Medhat

1 Jul 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with family

26 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying here and both were excellent experiences. Beautiful grounds and the staff are so friendly and work so hard. Looking forward to returning soon.

Stayed 4 nights in Jun 2025

10/10 Excellent

Megan A

26 Jun 2025

Stayed 6 nights in Jun 2025

8/10 Good

Tim

24 Jun 2025

Liked: Cleanliness, property conditions & facilities

Food was excellent, 99% of the staff was very helpful and a pleasure to talk to. Only real negative was them trying to push the coupons on you.

Stayed 4 nights in Jun 2025

10/10 Excellent

Roberto

Travelled with family and small children

24 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lots of animals and natural habitats

Stayed 5 nights in Jun 2025

10/10 Excellent

Oscar L

Travelled with family

24 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The property was beautiful. Great food! Staff were amazing!

Stayed 4 nights in Jun 2025

6/10 Okay

Devina

20 Jun 2025

Liked: Cleanliness

Stayed 4 nights in Jun 2025

8/10 Good

Paola

Travelled with family

19 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The vegetation and the scenery is beautiful. When it rains it looks like paradise. The rooms are always clean and over all the staff is nice. What I appreciated the most was Star Camp for the kids. The ladies (ALL of them) and Paco are hands down THE BEST. Be sure your little ones will be in good hands, having fun, and exploring. The only reason why I didn't give a 5 star is because I do feel that at the buffets, servers can be more attentive with refills, removing plates, and just making sure the guest is good. I was there for over a week and the first 5 days my very small party and I were almost ignored as it seemed larger parties were favored or paid much more attention to. However, the 2 servers that seemed to be ontop of it all, giving 100% service, were Isauro and Roberto at the Cozumel Buffet. Every time we were helped ans served by either gentleman we had an amazing meal with replaced silverware, wine, tea, napkins, converasations, and always made us feel welcomed. They were super sweet to my little guy also. The other reason is because upon checking in I was expected to pay an additonal $400 because aparently on their side it said i had bookes my reservation for aduls and an infant. My itinerary said child not infant. Checking in took almost 2 hrs till the problem was solved. The resort is also quit pricy should you need anything. You are looking at $20 for bug spray. Other than that everything else is great.

Stayed 9 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family

18 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The animals on property were a big hit for our adult children and ourselves! The dining options were awesome (esp Japonese!) We loved every staff and wish we could have stayed! We were there during a time of high sargassum and this was not even an issue as we had so much to do on property. The beach/sand was still beautiful, the pool was awesome and so many activities. I highly recommend!

Stayed 4 nights in Jun 2025

10/10 Excellent

Nathan

Travelled with family

13 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Well kept and friendly. The wildlife is a huge bonus to the property.

Stayed 4 nights in Jun 2025

8/10 Good

Jonathan

8 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice and clean property. Staff is very friendly and helpful.

Stayed 5 nights in Jun 2025

6/10 Okay

Darren

Travelled with family

7 Jun 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The location of resort and beach is perfect but sadly the rooms, restaurants need an upgrade - very old and dirty looking. We were extremely disappointed with dining options. Not enough, many closed so limited options unless you do buffet which in all honesty is one of the worst we have been too. We have been to many resorts over 15yrs in playa and this resort was dissapointing.

Stayed 5 nights in Jun 2025

8/10 Good

Della

Travelled with group

5 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The property it's beautiful and well-kept

Stayed 7 nights in May 2025

8/10 Good

Tara

3 Jun 2025

Liked: Cleanliness, property conditions & facilities

The staff was great. The property is clean and well taken care of.

Stayed 5 nights in May 2025

10/10 Excellent

Lourdes

Travelled with family

1 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach is great. They keep the beach clean if there’s sargazo. The food is very good. The facilities and rooms are clean. The entertainment is fun. The wild life around the green areas of the hotel is magical. We enjoyed our family vacation in this place. It has something to offer for people of all ages.

Stayed 5 nights in May 2025

8/10 Good

Ricardo, Norwalk

Travelled with family, Travelled with family and small children

31 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is beautiful. There are plenty a of wildlife roaming around the jungle of the property. Pools and beach are nice and clean. Unfortunately they do not offer poolside waiters and the buffet is hit and miss. It was difficult to make reservations at the dine in restaurants, we were only able to successfully book one dine in experience.

Stayed 7 nights in May 2025

10/10 Excellent

Cynthia Rodrigues

Travelled with family

26 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall, it was a great stay. Many amenities, beautiful place and staff is amazing. In our bedroom, mini bar was not working properly and no working ice machine - but those were things we managed. Definitely would recommend and go back

Stayed 4 nights in May 2025

Iberostar Waves Tucán - All Inclusive

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Premium Room (Tropical View)

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Junior Suite, Oceanfront

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Junior Suite, Oceanfront (Beach Access)

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Premium Room (Pure Wellness)

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Premium Room (Pure Wellness)