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Maroma, A Belmond Hotel, Riviera Maya

5.0 star property

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Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) | Premium bedding, down duvets, minibar, in-room safe
Suite, 1 Bedroom, Oceanfront (Plunge Pool) | Premium bedding, down duvets, minibar, in-room safe
Deluxe Room, Ocean View | View from room
Suite, Private Pool, Oceanfront (Pavo Real) | Premium bedding, down duvets, minibar, in-room safe
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Pet-friendly
  • Bar
  • Breakfast included
  • Parking included

Explore the area

View in a map
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Maroma Beach
    ‪2 min drive‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Place, Paradise Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Terrace/patio

Deluxe Room, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Premium Suite

Ocean View Premium Suite | Premium bedding, down duvets, minibar, in-room safe

Ocean View Premium Suite

  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Premium Suite

Garden View Premium Suite | Premium bedding, down duvets, minibar, in-room safe

Garden View Premium Suite

  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Ocean View

  • 47 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 104 sq m
  • Sleeps 5
  • 2 Single Beds and 1 King Bed

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real) | Premium bedding, down duvets, minibar, in-room safe

Suite, Private Pool, Oceanfront (Pavo Real)

  • 86 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool) | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Garden View

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) | Premium bedding, down duvets, minibar, in-room safe

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

  • 106 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool) | Premium bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Oceanfront

  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa) | Premium bedding, down duvets, minibar, in-room safe

Villa, 2 Bedrooms, Private Pool (Mariposa)

  • 106 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Villa (Maroma)

Villa (Maroma) | Premium bedding, down duvets, minibar, in-room safe

Villa (Maroma)

  • Ocean view
  • Sleeps 10
  • 4 King Beds

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, down duvets, minibar, in-room safe

Suite, Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Maroma, A Belmond Hotel, Riviera Maya

Beachfront hotel with a 24-hour fitness centre
Catch some rays on Maroma, A Belmond Hotel, Riviera Maya's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.
Maroma, A Belmond Hotel, Riviera Maya offers 72 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Maroma Spa by Guerlain has 9 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

During your stay at Maroma, A Belmond Hotel, Riviera Maya, you're just a quick walk from Maroma Beach. Features include free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine with a beachfront location at Casa Mayor, one of the property's 2 restaurants and 2 bars/lounges
  • Treat yourself to manicures and pedicures, massages or body treatments at Maroma Spa by Guerlain
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • 6.9 mi (11.1 km) from El Camaleón Mayakoba Golf Course and 11.7 mi (18.9 km) from Quinta Avenida
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Maroma, A Belmond Hotel, Riviera Maya, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as scuba diving and sailing.

Free breakfast is served daily. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre, a steam room and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maroma, A Belmond Hotel, Riviera Maya was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Casa Mayor – This beachfront restaurant specialises in Mexican cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Freddy's Bar – This cocktail bar specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Woodend by Curtis Stone – This beach restaurant only serves dinner. Open daily.
Bambuco – This beachfront cocktail bar specialises in Mexican cuisine and only serves lunch. Open daily.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • Private picnics

Restaurants on site

  • Bambuco
  • Casa Mayor
  • Freddy's Bar
  • Woodend by Curtis Stone

Things to do

  • 24-hour gym
  • Art gallery
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Pilates classes
  • Sailing
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball
  • Water sports equipment

Family friendly

  • Baby bath
  • Children's books
  • Children's dinnerware
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 377 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 16 buildings
  • 2 floors
  • Banquet hall
  • Built in 1980
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Renovated entire property - December 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Toaster oven

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
  • Maximum 2 (weight limit: 11 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for MXN 129.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Maroma, A Belmond Hotel, Riviera Maya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number PCM950514FP5

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa