Occidental at Xcaret Destination - All Inclusive

VIP Access

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Dates

October 2025

November 2025

1 bedroom, premium bedding, down duvets, free minibar

7 outdoor pools, pool loungers, lifeguards on site

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Place, Xcaret Eco Theme Park
‪16 min walk‬
Place, Xplor Theme Park
‪3 min drive‬
Place, Ferry to Cozumel
‪5 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Royal Suite (Level)

Very good

90 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Studio Suite

Good

47 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Luxury Room (Royal Level)

Exceptional

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

Good

32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room

Very good

32 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Good

32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Very good

32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Very good

47 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Exceptional

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Very good

90 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

Exceptional

32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

27 Oct - 28 Oct

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park

At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 11 restaurants.

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.

Free buffet breakfast served daily
Free Wi-Fi in some public areas
Free self-parking
Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
Take a swim in the 7 outdoor pools
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
Guests like the bar and breakfast
Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.

Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.

Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included

In-room minibar (all beverages included)

Limited gourmet or à la carte dining

Land activities

Fitness facilities

Miniature golf

Tennis

Volleyball

Tennis racquets

Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
11 bars/lounges
11 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

D Oriental
El Pescador
La Hacienda
Los Olivos
Steak House

Things to do

2 outdoor tennis courts
7 outdoor pools
Air hockey
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Evening entertainment
Free children's club
Gym
Mini golf
Playground
Sauna
Shopping centre
Snorkelling

Family friendly

7 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Free children's club
Grocery/convenience store
In-room cot
Lifeguards on site
Mini golf
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre

Outdoors

Beach towels
Garden
On a private beach
Pool loungers

Spa

Aromatherapy
Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Towels provided

Entertainment

37-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free stocked minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2.76 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector, a security system and outdoor lighting

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive

Occidental Grand Xcaret

Occidental Xcaret Destination All Inclusive Playa del Carmen

Occidental Xcaret Grand

Xcaret Grand Occidental

Occidental Xcaret Destination Playa del Carmen

Occidental Grand Resort All Inclusive

Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Erasmo

28 Jul 2025

Stayed 6 nights in Jul 2025

8/10 Good

CARLOS, san ysidro

Travelled with partner

28 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Mi opinión personal, este lugar está muy bonito muy buena atención, yo me quedé en el área Royal y la verdad el restaurante Royal muy rico en otros restaurantes, les falta un poco más de sabor, las barras siempre disponibles con todas las bebidas excelentes servicio el arle, el área Royal, súper recomendable y la alberca de aguas salada para adultos, me encantó

Stayed 6 nights in Jul 2025

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children

28 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place to stay with family.

Stayed 4 nights in Jul 2025

10/10 Excellent

Kathryn

28 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2025

6/10 Okay

Virginia Navarro

27 Jul 2025

Stayed 7 nights in Jul 2025

4/10 Poor

Steven

27 Jul 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2025

6/10 Okay

Lissa

Travelled with family, Travelled with partner

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It was not bad but not good either. Is cute has a lot of animals. The staff was friendly specially Otilio y Carlos in fhe buffet club de playa. The food is bad there is not a lit of variety and the drink was hot instead of cold. The alcholic drink were bad or too sweet. Byt the hotel and pool was great. The beach is beautiful and clean.

Stayed 7 nights in Jul 2025

10/10 Excellent

Elida

Travelled with family

27 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Una estancia familiar tranquila y relajante lo recomiendo al 100

Stayed 3 nights in Jul 2025

2/10 Terrible

Bahram

27 Jul 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 10 nights in Jul 2025

6/10 Okay

Yunier, West Palm Beach

27 Jul 2025

Liked: Staff & service

Was not clean at all

Stayed 7 nights in Jul 2025

6/10 Okay

Manuel

27 Jul 2025

Liked: Cleanliness

My family of 7 stayed 7 nights here. I liked the proximity to the Xcaret parks.

Stayed 7 nights in Jul 2025

8/10 Good

Veronica Patricia

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner

27 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was excellent in Royal. Poolside drink service was good too but not consistent everyday. Room service was very enjoyable despite order getting mixed up once or twice. Comfy beds and loved the ocean view with daybeds right in front of our room. Housekeeping was great. One of them helped us report phone and internet not working and also gave us chocolates. She gave us what she could but we wanted more. Very friendly staff. Did not have an issue with any of the staff. Some staff are nicer or more pleasant than others but all were good. Two minor in room issues fixed immediately.

Stayed 7 nights in Jul 2025

4/10 Poor

Aracely

26 Jul 2025

Disliked: Staff & service, property conditions & facilities

Primero que todo, nunca me dieron un tour cuando llegamos. Segundo, el cuarto tenía un ruido exagerado en el aire y. Única funcionó el tel para front de al. Tercero me enfermé con la comida. Me dio food poison y casi me muero y mi esposo fue a conseguí medicina que ya me había recetado nuestro Dr. pero no querían al principio dársela y aparte que costo muchísimo más que en los USA! Me querían cobran la consulta solamente por $90 dollares. Más aparte la medicina que al último si nos la dieron que salió por más de $100 dollares. Cuarto, fuimos un grupo grande de 22 personas y al principio habían dicho que si podíamos reservar para los restaurantes con reserva y al último no cumplieron. Quinto la comida no muy buena. Y sexto el servicio no muy bueno en general especialmente donde levanta las toallas uno y en los restaurantes. Mi esposa y yo nos hemos quedado en varios resorts de Cancún y Riviera Maya y nunca habíamos tenido esta mala experiencia. La verdad no recomiendo este resort de Xcaret. Y por último olvidaba que nosotros no tomamos y cuando pedíamos una bebida sin alcohol la mayoría hacían sus caras, como que no les gustaba k fuera sin alcohol. Nada que ver.

Stayed 5 nights in Jul 2025

8/10 Good

Imelda De Los Santos

26 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an early flight so we arrived before check in time. (We knew that we had to wait, so that was not an issue). Upon arrival, we couldn’t use the facilities until after 11AM. If we wanted to use the facilities it was an extra $15 per person. Right before 11 AM we were called so they could put our bracelets on and we could make use of the facilities. We were given keys to get towels at the pools and beach are. (Don’t lose the keys otherwise at check out you have to pay an extra $20). Once we went back to the lobby a couple of hours later we were given our rooms. Rooms (suites were big). Note 6 suites were booked… we all wanted to stay in the same building but we couldn’t . I had sent out emails and spoke to management to make sure that at least my rooms (2) were in the same building. After back and forth and 2 hours my two rooms were in the same building but different floors. My sister and parents were on a separate building and my brother and friends were on a different building. My other brother ended up on a different building. Anyway as far as reservations for restaurants once you get your room keys immediately go adjacent to the lobby to make dinner reservations. If you stay 4 nights you can only select 2 restaurants for dinner, 7 nights 4 reservations. ( I didn’t like that we couldn’t make reservations for every single night of our stay. Other than that it was a pleasant experience the food was ok. Not the best, unless you go to a specialty restaurant.

Stayed 7 nights in Jun 2025

8/10 Good

Fernando Mayor

Travelled with family and small children

26 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property is beautiful. The food is average and they make it hard to reserve restaurants. Did not like having birds in the lobby for decoration, they should be free. Very sad to see them everyday in captivity.

Stayed 5 nights in Jul 2025

4/10 Poor

Stephanie

26 Jul 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

Victor Arturo

26 Jul 2025

Stayed 5 nights in Jul 2025

2/10 Terrible

Frank

Travelled with family

26 Jul 2025

Disliked: Amenities, property conditions & facilities

One of the Worst Resort Experiences – Save Your Money! I’ve stayed at multiple all-inclusive resorts and can confidently say Occidental Xcaret in Cancun was by far the worst. The food was absolutely terrible — every meal somehow tasted worse than the last. For a place that advertises itself as a high-end all-inclusive, the quality was beyond disappointing. The service was equally awful. Every time I requested a drink, I was met with eye-rolls or annoyed expressions from the staff. It felt like I was inconveniencing them just by asking. Isn’t that the whole point of an all-inclusive? To make things worse, our room was extremely humid and uncomfortable. We asked to switch rooms due to the conditions, only to be told we’d have to wait until the next day — no real sense of urgency or care for guest comfort. Honestly, I wouldn’t recommend this resort to my worst enemy. There are so many better options in Cancun that actually deliver on what they promise. Do yourself a favor and go elsewhere — this place is a waste of time and money.

Stayed 5 nights in Jul 2025

6/10 Okay

luis alberto

26 Jul 2025

Liked: Cleanliness

The widlife was awesome. The food was very bland. Each time you came in and out your building constantly was getting harrased to go check out a excursion or some sort of activity.

Stayed 3 nights in Jul 2025

10/10 Excellent

Heidy R

26 Jul 2025

Stayed 7 nights in Jul 2025

10/10 Excellent

Alexander

26 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything good

Stayed 9 nights in Jul 2025

10/10 Excellent

Humberto

Travelled with partner

26 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pleasent stay! Had a nice beach area to swim as well as spacious swimming pools.

Stayed 4 nights in Jul 2025

8/10 Good

Marius

Travelled with group

26 Jul 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Place was okay. Food was average and not that many activities for adults

Stayed 7 nights in Jul 2025

10/10 Excellent

casey lee

Travelled with family and small children

26 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Went for five days. Easy walk to Xcarat park. You do not need transportation if you stay here. Walk along the water approximately 5min walk. Only thing I didnt like was the Chinese Restaurant. Awesome place to stay

Stayed 5 nights in Jul 2025

Occidental at Xcaret Destination - All Inclusive

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

View all photos for Junior Studio Suite

Junior Studio Suite

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level)

View all photos for Deluxe Room (Concierge)

Deluxe Room (Concierge)

View all photos for Deluxe Room

Deluxe Room

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

Deluxe Unlimited Xplor Xperience - Basic Entrance

Similar properties

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About this property

Occidental at Xcaret Destination - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

You need to know

We should mention

Property is also known as

Reviews

Occidental at Xcaret Destination - All Inclusive Reviews

Very good

8.8/10

8.6/10

8.4/10

8.4/10