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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
View from property
Lobby sitting area
Indoor wedding
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪8 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪85 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(8 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Romance Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

9.2 out of 10
Wonderful
(123 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body wraps, massages or manicures and pedicures at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Blue Moon – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1695 out of 2764 reviews
Rating 8 - Good. 632 out of 2764 reviews
Rating 6 - Okay. 256 out of 2764 reviews
Rating 4 - Poor. 89 out of 2764 reviews
Rating 2 - Terrible. 92 out of 2764 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
We had a blast, the pool water was the perfect temperature all the time and the beach was cleaned every day. I wish I would have known to bring bug repellent on our trip. We loved this place!
Stayed 4 nights in Sep 2025

8/10 Good

Travis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The spa was amazing! The events team does a good job of making things fun. The food was very average and I felt disappointed the buffet was only open once for dinner in the week we were here. Kendall leading the foam party was a highlight for us. Oscar was the best server we had and we actually chose restaurants based on where he was working for the night. We would come back but only if we can find a great deal.
Stayed 6 nights in Oct 2025

4/10 Poor

Deon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Maximilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The resort is cozy just enough space rooms are comfy and large but a little dated like the rest of the resort. Great staff and really good food. All around good spot.
Stayed 3 nights in Oct 2025

10/10 Excellent

Harold Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

2/10 Terrible

Maria Mon Kay

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Worst all-inclusive vacation I've ever experience. Booked this resort because of the Orbitz VIP access guarantee. We arrived at the resort and checked in, were quickly driven to our room via golf cart. When we got to the room, we realized only the hall light worked, and none of the other lights worked. We tried calling front desk to inquire, but the phone lines also were not working. We ended up having to walk all the way back to front desk to be told that there was an ongoing power outage. We interacted with several staff members from the time of arrival to the time we arrived at our room and not one staff member informed us of the power outage, until we came back asking for answers. We checked in at 3pm, the power did not return until 10:30pm. We showered in the dark with our cell phone flashlights. We had hot water the first night, then proceeded to have NO hot water for the rest of our 5 nights. Each night required us to call down to front desk, wait another hour before they could rectify the situation before we could shower for bed. Our last night, we called front desk at 10:30pm and was asked if we were sure there was an issue as no one else in our building had reported an issue "in the last 27 minutes." We were repeatedly told that the hot water should return in 20 minutes, despite MULTIPLE calls to follow up. We eventually demanded a room change at 12:45am and was not moved until nearly an hour later. Not once did any staff members apologize for the inconvenience.
Stayed 5 nights in Sep 2025

10/10 Excellent

Luis Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff is great! Only thing I found inconvenient but, my fault as I should have placed more attention was the distance everything is. Taxis are not the cheapest. Overall the hotel was great!
Stayed 7 nights in Sep 2025

10/10 Excellent

Latanya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Sep 2025

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service
Room needs maintenance not just raid spray. Lupe at the spa has best massage. Not many food options due to restaurants being closed most nights. Entertainment staff excellent as always
Stayed 6 nights in Sep 2025

8/10 Good

Marangeli B

Liked: Staff & service
Staff was attentive, food was great but alcoholic beverage options were not. Rooms were quiet, cool and tv channels were nice but a room was a bit dated and sliding door did not lock, which would have been ok but other attached rooms had access to our balcony. The beach was immaculate, beautiful property with lots of wild life to admire. The mosquitoes however were a nuisance every night...too many to allow you to enjoy the evening out. Entertainment staff was good but the shows were not as lively as ive experienced in the many times we visit Mexico. We will however consider visiting here again on a last minute quick getaway.
Stayed 5 nights in Sep 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Only complaint was wish there was more bars open after 10pm. Had to walk from one side to the other for drinks after 10
Stayed 6 nights in Sep 2025

10/10 Excellent

ANISH PRATHAM, Louisville

Travelled with family, Travelled with group
Liked: Amenities
This is our first time to Cancun. We thoroughly enjoyed our stay at this property. It’s clean and staff are very cooperative. Variety of Food and it was delicious and tasty.
Stayed 4 nights in Oct 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great value for what you get. It is clean. The food is good. People are very nice and helpful.
Stayed 5 nights in Sep 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful resort.
Stayed 3 nights in Sep 2025

10/10 Excellent

Noeliz

Stayed 3 nights in Jul 2025

6/10 Okay

MARIA CLAUDIA

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Rooms were ok. Looks a little dated but well maintained. Common areas and restaurants lack of air conditioning. Variety of food really poor, but what they offer was good. No food around the pool really sucks and the only restaurant.. very poor in options. For us that leave early morning before 7am was nothing to eat. Small resort but nice. Shows very poor in quality. Yes we had a good time.. but would love to have more food options and 24/7. Entertainment was funny, fun and a little bit too noisy if you wanna have some quiet time.. it is hard cause music is loud. It is not bad.. but I have been several times in Cancun and different resorts and this one has very good potential.. but is isn’t the best. A lot Of Mosquitoes (not their fault) to the point the even offered bug spray to the guests. Beach is clean, small and beautiful. Luckily there was only to the 35% capacity.. I can’t imagine having more people around cause the space was just enough for the amount we were. French restaurant was good! We got involved without complete knowledge into a invitation to a membership to their time shared program. Cafe Mikes was really good. Cleaning service was good. Comfortable beds. Main restaurant or the buffet one didn’t have air conditioning, or just running low.. the only place with excellent AC for the very hot weather and high humidity was the coffee shop “cafe mikes”. I will not return here. Again, we had a good time. Resort has good potential.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lisa Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 8 nights in Sep 2025

10/10 Excellent

Ivana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful, Spa was great
Stayed 6 nights in Aug 2025

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to everyone going to playa del carmen, the staff was great specially a young man called Francisco a barman, he made some great cocktails.
Stayed 6 nights in Sep 2025

8/10 Good

alina milian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely resort. More condo like than hotel like. Restaurants were all good- there is always something to like. Most staff is friendly except for some of the front desk staff. The beach was peaceful. Personally do not like pools, so did not part take in the pool activities. The night shows were good although the theater acoustics were not good- loud and pounding.
Stayed 3 nights in Sep 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pool is open later evening. Overall, great experience.
Stayed 4 nights in Sep 2025

8/10 Good

Ruth Viviana Rocha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia
Stayed 5 nights in Sep 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Jaren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and clean. Great staff, would most definitely recommend and return.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fiza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and lots of activities
Stayed 4 nights in Sep 2025