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Aparthotel

Luciana Hotel & Beach Club

3.0 star property

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Photo gallery for Luciana Hotel & Beach Club

Enjoy the ocean view from this balcony with two chairs and a lush potted plant.
Enjoy the ocean view from this balcony with two chairs and a table.
Relax by the central pool surrounded by lush greenery and comfortable seating areas.
Enjoy ocean views from this room, featuring a comfortable bed, a desk with a coffee maker, and a chair.
Enjoy ocean views from this outdoor dining area, featuring comfortable seating and a shaded thatched roof.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪10 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Double Room, Partial Sea View

Terrace/patio

Deluxe Double Room, Partial Sea View

  • 25 sq m
  • Studio
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Partial Sea View

Terrace/patio

Deluxe Room, Partial Sea View

  • 25 sq m
  • Studio
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Double Room

  • 25 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

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The price is CHF 80
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About this property

Luciana Hotel & Beach Club

On beach with outdoor pool, near Quinta Avenida
When you stay at this beach aparthotel, you can enjoy umbrellas, sunloungers and free beach club on site. Each apartment offers free WiFi, a coffee/tea maker and a Smart TV with satellite channels. A hairdryer, a safe and a shower are among the other amenities that guests will find. Housekeeping is available on request.
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with a safe and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include a shower and hairdryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Luciana Hotel & Beach Club. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2002, this comfortable aparthotel has 22 apartments over 3 floors. Each apartment includes amenities such as free WiFi and a Smart TV.
  • Each apartment offers a Smart TV, a coffee maker and an ironing board
  • Free WiFi
  • Enjoy a bite to eat at Restaurant Playa Maya, a family restaurant with a beachfront location
  • Take a swim in the outdoor pool
  • Amenities include multilingual staff and a terrace
  • Steps from Quinta Avenida and 7 minutes on foot from Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Luciana Hotel & Beach Club. A complete renovation of Luciana Hotel & Beach Club was completed in January 2025.

This 3-star Playa del Carmen aparthotel is smoke free.

Restaurant Playa Maya – This beachfront family restaurant serves breakfast, brunch, lunch and light fare. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach umbrellas
  • Free beach club

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In an entertainment district
  • In the city centre
  • Near the sea
  • On the waterfront

Things to do

  • Free beach club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 buildings
  • 22 units
  • 3 floors
  • Bed sheets changed on request
  • Built in 2002
  • Housekeeping (on request)
  • Renovated - January 2025
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The check-in location differs from the property location. To check in, guests will need to go to Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 259 out of 546 reviews
Rating 8 - Good. 155 out of 546 reviews
Rating 6 - Okay. 65 out of 546 reviews
Rating 4 - Poor. 31 out of 546 reviews
Rating 2 - Terrible. 36 out of 546 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mayra

Liked: Cleanliness, property conditions & facilities
There is some wear and tear but the room is clean, bed was comfortable and I felt safe during my stay. The entrance is on the beach side or passing through a restaurant. Walkable to ADO and plenty of restaurants and stores. There is music that goes on 24/7 but it didn’t affect my sleep. To access the ocean
Stayed 2 nights in Apr 2025

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, room comfort

Double Charged Thievery

Horrible experience! I arrived about 9 PM, and the front desk is operated by two different hotels. The hotel I was staying at did not have a person at the front desk, and I ended up being double charged because the woman who checked me and did not know how the other system worked for the other hotel. It’s been two weeks that I’ve been trying to get this corrected on my AMEX, and the hotel refuses to cooperate. Hotels.com has not been of any help, and I’ve had to go to American Express to file the dispute. Such a waste, find a big hotel that can assist you instead of trying to save a few bucks.
Stayed 3 nights in Mar 2025

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, amenities
The hotel rooms are clean , average accommodation , the pool is nothing special but we didn’t go to swim in the pool we went for the beach and it’s right out our room and awesome . Service was great at the beach club and hotel ,The hotel is close to everything you need . If your looking for good place to hangout at the beach this is it. I would use this hotel again .
Stayed 12 nights in Mar 2025

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A perfect location (right on the beach), an excellent value for the budget.
Stayed 6 nights in Mar 2025

10/10 Excellent

Bret

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities
This property is incovenient
Stayed 6 nights in Mar 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, room comfort

Paid for beach view and got concrete view

I did not get the room I paid for. They said "tobad". The room also smelt bad
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Excellent place to stay. Had no complaints. Location was amazing. While near the beach and Quinta Avenida, it was a quiet location and we heard no noise from nearby businesses. Staff was friendly and helpful. Would definitely do again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mailis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Right on the beach with chairs and umbrellas available. The swimming pool was really clean and great for the kids.
Stayed 2 nights in Mar 2025

10/10 Excellent

Javier A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach and other areas of interest.
Stayed 5 nights in Feb 2025

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, room comfort

Wonderful

It’s was great. The room was very clean and the beds were comfortable. There was hot water for showers. Refrigerator in the room. The staff was absolutely amazing!!! Location is perfect!! We had perfect beds to lay out on!!! It’s a definitely be back as I have been to playa 18 times!!!
Stayed 5 nights in Mar 2025

10/10 Excellent

hugo

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

magdi

Stayed 4 nights in Mar 2025

2/10 Terrible

Stacy, Airdrie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a deluxe room with Oceanview and patio, king bed through Expedia. When we checked in, they tried giving us a ground floor room with no view, no patio, and two beds. I went back to the reception and they moved us up one floor to a room with a balcony and Oceanview, however, it was a basic room, not the deluxe. It did not have a king bed, but had two double beds. It was much smaller, with no sitting area as stated in the listing, and was extremely dirty. There was sand on the floor throughout, mold on the shower doors and ceiling, blood on the bathroom floor. The furniture was dated and nothing like advertised. We were told they did not have another room. We paid extra for the upgraded room category and did not receive it. I feel we should be refunded a portion of what we paid as we did not receive what we paid for. We absolutely will not stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Vlad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable rooms, bar located on the beach, friendly personnel. I would definitely return.
Stayed 1 night in Mar 2025

10/10 Excellent

Levi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Great Access to beach, friendliness of beach/bar area personnel
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Travel disruptions left us needing a room last minute and later at night. Check in was fine and the room was a great end to our chaotic day. I would recommend this hotel to anyone looking to stay in Playa del Carmen.
Stayed 1 night in Feb 2025

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean, it was close to the beach, and we got excellent service all day long on the beach. Darien took very good care of us.
Stayed 5 nights in Feb 2025

4/10 Poor

Marysol

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place is clean and nice, but the card (key) didn't work I could not go to sleep until late then the next day they forgot to save me a beach chair that was only for International tourist . 😡
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort

VERY loud

We were not able able to check in until after 5pm, after which point the Luciana reception was gone for the day. Unfortunately at approx 6pm we checked in through the adjacent hotel, and our room vibrated and reverberated because of the adjacent parties and people yelling and partying next door. We were told this was only going to get worse but that there was nothing that could be done or accommated until possibly the next day. The sound was so potent my phone shook off the table.
Stayed 1 night in Feb 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness
This is the hotel we chose to stay after a terrible night at another place. This place was formerly Playa Maya Beach Hotel that we have stayed at before. The rooms do need upgrading which I think they are doing slowly. Bed was ok but somewhat hard. Staff mostly spoke Spanish but food and service was excellent! The chef Victor went out of his way to cook whatever you wanted and it was most excellent. The best is that it is right on the beach and they have very comfortable beach chairs and beds! There are a few stairs to contend with but all in all, I would stay here again! They were installing new refrigerators when we left.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I just spent 3 nights at Playa Maya. We got to the hotel a little late, but was greeted by Marvin (I believe he's night time security) who helped us to our room. The hotel doesn't have a street entrance so you must walk through the beach, which was fine, we're at the beach anyway! They provide fresh water for the rooms and ours was cleaned nicely everyday. We have nothing but good things to say about this property. Our favorite person was Marvin. He carried great conversations with my husband and I and suggested many fun things for us to check out. The breakfast was good and the hospitality was even better. We will be back!
Stayed 3 nights in May 2024

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Room comfort

Run-down and overpriced

Entrance is difficult to find so call upon arrival. Website listing is inaccurate; the room was very run-down, uncomfortable and with bare bones amenities. The main light was burned out, the closet had no hangers, the safe was broken and unusable, no fridge, a coffee maker without coffee or cups and the only toiletry provided was shampoo through a soap dispenser. The hot water ran out after one minute and the bed was old and uncomfortable, as were the pillows. That being said, the staff was amazing!! and it's a great location. The a/c worked well...
Stayed 3 nights in May 2024

8/10 Good

ANTHONY

Stayed 4 nights in Apr 2024