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Princess Family Club Riviera - All Inclusive

5.0 star property

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Enjoy a serene beach experience with access to calm waters and a designated area for relaxation.
Relax by the pool surrounded by comfortable lounge chairs and a table.
Relax in this stylish room with a central table, comfortable chairs, and a projector screen for presentations. Enjoy the unique surfboard wall decoration and entertainment options, including a pool table and TV.
Two large beds with brown headboards, a ceiling fan, and a flat-screen TV are featured in this room, which also offers a view of the surrounding greenery.
Relax in a serene outdoor oasis with a central water feature and lush greenery.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Family Room (Club)

Two large beds with brown headboards, a ceiling fan, and a flat-screen TV are featured in this room, which also offers a view of the surrounding greenery.

Family Room (Club)

7.8 out of 10
Good
(42 reviews)
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Relax in comfort with a large bed, TV, and desk, plus an outdoor area with seating.

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(14 reviews)
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Room Luxury with Pool View

Relax in this stylish room featuring a large bed, a bunk bed, and a desk area.

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Relax in this stylish room with a large bed, bench, and desk area.

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Relax in this stylish room with two beds, a ceiling fan, and a large balcony with outdoor seating.

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Double Room Deluxe with Garden View

Two beds with white linens and brown headboards, a ceiling fan, and a large window offering a view of the outdoors.

Double Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Quadruple Room Deluxe with Garden View

Two beds with white linens and brown headboards, a ceiling fan, and a flat-screen TV.

Quadruple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Two beds with white linens and brown headboards, a ceiling fan, and a large window with a view.

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 2

View all photos for Quadruple Room Luxury with Pool View

Relax in a stylish room with a large bed, white bunk bed, and a desk area.

Quadruple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Two single beds with white linens and brown headboards, a desk, and a large window with a view of the surrounding greenery.

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Luxury with Pool View

Relax in a spacious room with a large bed, a bunk bed, and a desk area.

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 4

View all photos for Triple Room Luxury with Pool View

Relax in a stylish room with a large bed, desk, and balcony offering a view of the outdoors.

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Deluxe with Garden View

Two double beds with matching headboards and white bedding, a ceiling fan, and a large window with a view of the surrounding greenery.

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Triple Room Deluxe with Garden View

Two beds with white linens and brown headboards, a ceiling fan, and a large window with an outdoor view.

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

View all photos for Double Room Luxury with Pool View

Relax in a stylish room with a large bed, bunk bed, and sliding glass door leading to a balcony with a view of lush greenery.

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

Relax in this stylish room with two double beds, a flat-screen TV, and a comfortable sofa, plus a balcony with a view of the surrounding greenery.

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

Cozy retreat with a large bed, desk, and bunk bed, offering a view of lush greenery.

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Deluxe with Garden View

Two beds with white linens and brown headboards, a ceiling fan, and a dining area with a table and chairs.

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Relax in this stylish room with a large bed, a cozy bunk bed, and a desk for work or play.

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 2

View all photos for Family Room -5 guests- Deluxe with Garden View

Relax in this spacious room with two beds, a large flat-screen TV, and a comfortable seating area with a sofa and armchairs.

Family Room -5 guests- Deluxe with Garden View

  • 55 sq m
  • Sleeps 5

Similar properties

Relax by the resort pool surrounded by thatched-roof lounge areas and take in the views of the surrounding architecture.

Grand Riviera Princess - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, (4171)
The price is CHF 211
for 1 room
includes taxes & fees
21 Aug - 22 Aug
Grand Riviera Princess - All Inclusive

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Princess Family Club Riviera - All Inclusive 's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Princess Family Club Riviera - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Family Club, one of the property's 12 restaurants and 20 bars/lounges
  • Splash around at the waterslide or swim in the 12 outdoor pools
  • Indulge with manicures and pedicures, reflexology or facials at Spa Princess
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 6 outdoor tennis courts, a gym and basketball
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Family Club – This buffet restaurant specialises in international cuisine.
Verde – This buffet restaurant specialises in international cuisine. Open daily.
Naranja – This buffet restaurant specialises in international cuisine. Open daily.
Mama Mía – This theme restaurant specialises in Italian cuisine. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 351 out of 848 reviews
Rating 8 - Good. 250 out of 848 reviews
Rating 6 - Okay. 136 out of 848 reviews
Rating 4 - Poor. 61 out of 848 reviews
Rating 2 - Terrible. 50 out of 848 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

4/10 Poor

Ekaterina

Travelled with family and small children
Liked: Cleanliness, staff & service
I’ve been using Expedia for over a decade. However, this was my first extremely unpleasant check-in experience. We were told at the hotel that we need to pay additional $375 for our kids apparently Expedia didn’t process the booking correctly although I had a booking confirmation for 2 adults and 2 kids. After a week long back and forth with finger pointing Expedia denied our request for refund. Please be aware of a possibility of this extortion when booking this hotel. The resort itself is maintained but definitely outdated and shabby. Food was Ok. The territory is massive so be prepared to walk a lot. The shuttle between the lobby and the beach is very seldom.The beach is very nice and actually was the highlight of the trip. Kids club hours are odd. 3 hrs on the morning and 2 hrs in the afternoon. The stuff was friendly and welcoming.
Stayed 6 nights in Apr 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family

Disappointed by the Lack of Cleanliness, Quality,

I stayed at Princess Family Club Riviera All Inclusive with my family, and unfortunately, it didn’t live up to expectations. The resort looked worn down, with visible damage around the beach, pool, and buildings. Our room was dusty, had stained walls and mattresses, and wasn’t properly cleaned before our arrival. We checked in at 3 PM, only to enter a dirty, smelly room. Thankfully, I brought cleaning supplies and requested new towels and pillowcases. We were disappointed that room service wasn’t included, even though we paid for an all-inclusive package. Other resorts we’ve visited offer more flexibility, but here we were told we couldn’t bring food back to our room—an issue for my elderly mother who struggled with the long walks to breakfast. Food lacked variety and flavor, especially for those avoiding pork and red meat. Drinks were watered down, and higher-quality alcohol had to be requested. Calling the front desk often took 3–4 tries. One staff member even questioned whether my sister was a guest, despite her wristband, which was unprofessional and frustrating. Entertainment was limited, though the silent dance party was fun. We were constantly approached about buying into the resort chain, which became overwhelming. While we made the best of it as a family, I wouldn’t return or recommend it in its current condition. This resort has potential, but major improvements are needed.
Stayed 6 nights in Apr 2025

2/10 Terrible

Thomas

Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families. We were traveling with our grandchildren and they had a wonderful time
Stayed 5 nights in Apr 2025

6/10 Okay

Jonathan, Calgary

Travelled with family
Liked: Cleanliness, amenities
The Riviera is a really nice property. It’s geared towards families, especially is you stay at the Family Club. Be prepared for long walks, as the resort is huge. Our swim-up room was nice, but dated. We loved the evening entertainment. They clearly put an emphasis on the quality of shows and performances. However, the food situation was underwhelming. The buffets were fine, but the a la carte restaurants were disappointing. They should have more daytime snack options, like other resorts, were you and get tacos, pizza, and other snacks, at anytime. Overall, the resort is fine, but there are many flaws.
Stayed 7 nights in Apr 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Bartenders some good some rude Over all staff great
Stayed 7 nights in Mar 2025

6/10 Okay

Emanuel

Liked: Staff & service
My wife and I traveled with two toddlers (2 & 3). We rented a car and it was an easy drive to the hotel with plenty of parking. Overall it was a nice stay for 4 nights. However, there were a few cons that make me hesitant to visit this specific hotel in the future: Cons: -For us, the hotel felt too large. Family club is on one corner for the property while the beach is on the exact opposite side. About a 15-20min walk from lobby to beach. -Pools were almost too cold -mininum age of 4yrs old for family club activities. Wish we would've know this ahead of time. We were looking forward to different activities with our kids at the family club such as loteria, pinata, etc. -Limited buffet option at family club buffet -Rooms smelled and felt humid and moldy -Not treated the same as English speaking only guest. We are fluent spanish speakers. On a handful of occasions we felt that staff would treat english speaking-only guests more attentively than they would us. -annoying being chased down every day by someone "offering" extra perks to sit through a timeshare talk. Dont join the vacation club. -Poor wifi. Would constantly disconnect. Have to pay for premium wifi Pros: -free stoller rentals. This was definitely needed especially with two toddlers and such a massive property -the a la carte dinners were delicious! -great kid pool with slides -overall friendly staff. Our server from la vaqueria restaurant was fantastic. Wish i remembered his name but it starts witha B.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grand riviera family club was amazing we had a blast
Stayed 4 nights in Apr 2025

8/10 Good

Abbey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for families. Very family friendly with fun options for young kids. Food was always good with something for everyone. Pool facilities were great, beach was nice if a little crowded with chairs, but kids still were able to have fun in the sand and swim in the ocean.
Stayed 7 nights in Apr 2025

8/10 Good

Princela

Travelled with family
Liked: Staff & service, property conditions & facilities
I did not like being hounded for a timeshare opportunity. One of the workers was relentless. However, everyone else was a delight, especially at the swim up pool.
Stayed 3 nights in Apr 2025

6/10 Okay

Andrei

Travelled with family and small children
Liked: Amenities
Family club was dated and getting updated in May 2025 however I don’t think the price reflected the condition. Staff was excellent, helpful and courteous.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT family and kid focused property. We stayed at the princess family club side and the kids pool was amazing as well as the kids buffet option and ice cream shop. The shows were great. With that being said, they had lots of options for the entire family at the main pools etc.. and lots of friendly staff, buffets, restaurants and more! Highly recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

DUC MINH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Francisco

Stayed 5 nights in Mar 2025

10/10 Excellent

Tony D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of food choices for family, family activities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stayed 12 nights in Mar 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools
Stayed 10 nights in Mar 2025

6/10 Okay

Paola

10/10 Excellent

Jagjit singh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025

8/10 Good

Paolo, Acton On

Liked: Cleanliness, staff & service
Food was great,
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Princess Family Club, but you have access to all areas and ammenities of the Grand Riviera Princess. We went with our 3 year old granchild and he had a blast! The Family club has a pool for small kids, a playground, a kids club and a restaurant, all with Pirates theam. They also have an "Heladeria" (icecream shop) decorated as in the 50's that was a great addition to our stay. To get to the beach it's a long walk, but they have carts that take you and are part of the fun for the little ones. The pirate restaurant it's very cute and although it's smaller than the restaurants at the Grand Princess, they had many options and all the food was very tasty. It was perfect for breakfast before the beach. There is a bar at the beach and they have que kiosko too where they serve simple food @ 12.00 pm for those whe want to stay longer (burgers, hot dogs, french fries, etc). The big pools of the Grand Princess are very close to the beach, and they have a buffet restaurant for lunch that opens @ 12.30pm. They had an offer that you pay 15.00 usd per person per day and they give you access to the Platinum Club. We took this offer and were very happy to do it. They have a lounge with delicious sandwiches and coffe and drinks, the pool is small but private and it was perfect to relax during our last day. It also includes free room service 24hrs and a private area at the beach with drink service. The beach was not the best (but being originally from Cuba, we are spoiled)
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025