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Singular Joy Downtown Residences

3.0 star property

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Photo gallery for Singular Joy Downtown Residences

Outdoor pool, pool umbrellas
Master Suite 3 Bedrooms | Down duvets, in-room safe, bed sheets
Master Suite 3 Bedrooms | In-room dining
Bar (on property)
Massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Habitación Deluxe, 1 cama de matrimonio grande

Down duvets, in-room safe, bed sheets

Habitación Deluxe, 1 cama de matrimonio grande

7.6 out of 10
Good
(9 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom

Down duvets, in-room safe, bed sheets

Superior Suite, 1 Bedroom

7.2 out of 10
Good
(12 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

Down duvets, in-room safe, bed sheets

Superior Suite, 2 Bedrooms

8.6 out of 10
Excellent
(12 reviews)
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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  • Free WiFi
  • Air conditioning
  • Laundry
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About this property

Singular Joy Downtown Residences

Hotel with a full-service spa, steps from Playa del Carmen Main Beach
This smoke-free hotel features a full-service spa, an outdoor pool and a poolside bar. WiFi in public areas is free. Other amenities include spa services, concierge services and dry cleaning.
Singular Joy Downtown Residences offers 17 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets. 32-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Singular Joy Downtown Residences, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free Wi-Fi in some public areas
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Airport shuttle service available for a fee
Singular Joy Downtown Residences offers its guests a full-service spa and an outdoor pool. Public spaces have free WiFi. You can enjoy a drink at the pool bar. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at Singular Joy Downtown Residences.

This 3-star Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A poolside bar

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Singular Joy Downtown Residences

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Singular Joy Downtown Hotel Playa del Carmen
Singular Joy Downtown Hotel
Singular Joy Downtown Playa del Carmen
Singular Joy Downtown
Singular Joy Residences Carmen
Singular Dream Beach Residences
Singular Joy Downtown Residences Hotel
Singular Joy Downtown Hotel Residences
Singular Joy Downtown Residences Playa del Carmen
Singular Joy Downtown Residences Hotel Playa del Carmen

Singular Joy Downtown Residences Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 377 reviews
Rating 8 - Good. 82 out of 377 reviews
Rating 6 - Okay. 47 out of 377 reviews
Rating 4 - Poor. 27 out of 377 reviews
Rating 2 - Terrible. 29 out of 377 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katarzyna, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it.
Stayed 11 nights in Aug 2025

10/10 Excellent

Eulogia Mendoza

Stayed 4 nights in Aug 2025

6/10 Okay

karina

Liked: Cleanliness, staff & service
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
Stayed 2 nights in Jul 2025

10/10 Excellent

Katina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
IlrLthe
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
Stayed 3 nights in Jul 2025

6/10 Okay

Manuel

Liked: Property conditions & facilities
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Stayed 2 nights in Jun 2025

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a great stay, it is not a quiet property its more for the younger party crowds
Stayed 4 nights in May 2025

10/10 Excellent

Katina

Stayed 4 nights in May 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place to reside and I would always come back here again love this place and very safe and right at the heart of everything around. The surprise is that once you are in your room it’s completely quiet
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Travelled with family
Liked: Amenities
So this was a nice place to stay, and had a great patio and pool on the roof. It was centrally located which was both great and terrible. Great, until you go to bed and the nightclubs (next door) are still cranking out music at unbelievably loud levels. But on the second night, I just got some ocean white noise playing on my phone with a speaker (pretty loudly) and drowned out the nightclub and all was well. On the bad side, we had a plumbing leak from what I guess was a leaky bathroom or water disaster above our apartment. There was ALOT of water dripping down (gallons!!!) that we had to empty a trash can a couple times. Then it went away for the second night.

2/10 Terrible

Bar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Nathan

Stayed 4 nights in Mar 2025

8/10 Good

rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
Stayed 4 nights in Feb 2025

10/10 Excellent

Pierre, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! Awesome rooftop pool!
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Singular is one of my favorite brands in Playa Del Carmen and the only one I stay in including the beach property. It is a nightlife club type street so there is music and fun every weekend until the early morning, rooms are always clean and the staff is amazing, pools and jacuzzi are beautiful and has an amazing view of the ocean.
Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Stayed 2 nights in Dec 2024

8/10 Good

anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, only it was super close to a club that plays music so loud all night. I mean all night!!
Stayed 4 nights in Nov 2024

10/10 Excellent

victorino

Liked: Cleanliness, staff & service, property conditions & facilities
The property is super clean
Stayed 3 nights in Sep 2024

2/10 Terrible

Samantha

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy!
Stayed 3 nights in Jun 2024

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to the amenities, beach and ferry.
Stayed 4 nights in Jun 2024

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
Stayed 5 nights in May 2024

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024