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The Fives Beach Hotel - Á la Carte All Inclusive

4.5 star property
VIP Access

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Photo gallery for The Fives Beach Hotel - Á la Carte All Inclusive

7 outdoor pools, pool umbrellas, pool loungers
Property video
10 restaurants, breakfast, lunch, dinner served; seafood
1 bedroom, premium bedding, pillow-top beds, free minibar items
Gazebo

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive

Explore the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    ‪3 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, free minibar items

One Bedroom Penthouse Suite

8.0 out of 10
Very good
(1 review)
  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

LCD TV, DVD player, iPod dock

Two Bedroom Penthouse Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, free minibar items

Deluxe Room

8.4 out of 10
Very good
(14 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area | LCD TV, DVD player, iPod dock

One Bedroom Swim Up Suite

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Penthouse Suite

8.8 out of 10
Excellent
(3 reviews)
  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

LCD TV, DVD player, iPod dock

One Bedroom Suite

9.4 out of 10
Exceptional
(11 reviews)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Suite

  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

LCD TV, DVD player, iPod dock

Two Bedroom Suite

7.2 out of 10
Good
(7 reviews)
  • 107 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

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About this property

The Fives Beach Hotel - Á la Carte All Inclusive

Luxury property on the beach, with 7 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel - Á la Carte All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
The Fives Beach Hotel - Á la Carte All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of The Fives Beach Hotel - Á la Carte All Inclusive's great beach location. During your stay, you're just a quick walk from Playa Xcalacoco. Features include free WiFi in public areas, plus 7 outdoor pools and 10 restaurants.
  • Free Wi-Fi in some public areas
  • For dining with ocean views, stop by SEA OLIVE, one of the property's 10 restaurants and 7 bars/lounges
  • Valet parking and self-parking available for a fee
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Treat yourself to massages, body wraps or body scrubs at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the beach and the helpful staff
  • Just a 4-minute drive from Gran Coyote Golf and 6 minutes from El Camaleón Mayakoba Golf Course
  • Shopping centre shuttle service available for a fee
Some rates at The Fives Beach Hotel - Á la Carte All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with umbrellas, sunloungers, and beach club on site (surcharge). At The Fives Beach Hotel - Á la Carte All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

SEA OLIVE – Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
FLAVOURS – This family restaurant serves breakfast and dinner. Open daily.
AREZZO – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Oriola Beach Club Grill – This beachfront restaurant only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at The Fives Beach Hotel - Á la Carte All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Arcade/game room
  • Beach club
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Fives Beach Hotel - Á la Carte All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

The Fives Beach Hotel - Á la Carte All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 503 out of 1001 reviews
Rating 8 - Good. 224 out of 1001 reviews
Rating 6 - Okay. 124 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 75 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Why a great place to vacation. Beach access and pools were great to relax in and enjoy.
Stayed 10 nights in Apr 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a two bedroom. Very nice and clean. Property is pretty spread out so you’ll get your steps in. Friendly staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun, it was clean and great service
Stayed 5 nights in Apr 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Beaches did not disappoint in cleanliness, layout, amenities, and over all service. My family and I loved the ability to get to the beach, swim in the pools, and yes we did All Inclusive with drinks a plenty which makes it easy for all. However, only rated 4* because they were rated as having "Vegan Options" but that was not the case at all. It was truly unfortunate with how challenging it was to find food outside of fries, potatoes, and fruit. I wish this was advertised better. I know that is unique to my families health & food choices as everyone else was raving about the food options, just Vegans you do have to go through the normal challenges due to our diet selections.
Stayed 5 nights in Apr 2025

2/10 Terrible

deborah, JACKSON

Stayed 4 nights in Apr 2025

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Check in was a breeze! Our room was ready when we got there. Some of the staff were especially awesome, like Eric at the front, Isaac on the transportation carts, and Antonio in Arezzo. They were all 5 stars. The pros of our stay are the service from the above mentioned, the food at Arezzo, not needing reservations for dinner, and the spacious rooms. The cons are that the shuttle ended three buildings from where we were, the elevator didn't work for five of our seven day trip and we were on the fourth floor, the fridge was never restocked, the maid never left facial towels even after we asked, the beds were made daily but they didn't clean the room, the locks on the doors didn't work so the Coati let themselves in. The defecated all over the floor and the sofas of the penthouse one evening, got into one of the beds in the small room, and went through the make up bags in the other. Flavors had good food in the morning, but not equipped for so many people, so a lot of the options were scarce, including playes and cutlery. Burgers and pizza at the beach were great. Italian was the best. We ate there 6 nights and the food or Antonio never disappointed. The weather was windy all week, which drove the seaweed to the beach but the staff were constantly at it, doing their best to keep it clean. We spent our days at the beach pool. The staff there would remove our towels from our chairs if we left for lunch. The trip was ok. I wouldn't return. There's better for less money.
Stayed 7 nights in Mar 2025

8/10 Good

Kiva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot
Stayed 5 nights in Mar 2025

10/10 Excellent

Isabella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at The Fives! Food was delicious, lots of options to choose from. Staff was very attentive with us and treated us well. My only two comments are: 1) beach was rocky to get into, i prefer more sandy beaches; 2) more of a family resort, limited nightlife options and everything is closed by 11pm
Stayed 7 nights in Mar 2025

8/10 Good

Jamie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!
Stayed 5 nights in Mar 2025

6/10 Okay

Jerilyn Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was great. Loved the resort and people were friendly. Room wasn't as expected as booked 2 bedroom penthouse suite and received 2 seperate rooms instead. 1, 1 bedroom suite, and another unconnected room with 2 queen beds. If had young children, wouldn't be ok. Our suite had a lot of issues. Jacuzzi on roof leaked, didn't stay full and Jerry's didn't work. Reported and maintenance came 3 times but didn't fix. Later in stay air conditioner started leaking in our room so water dropping from ceiling. Reported but fix was only to shut off ac unit which still leaked. Staff was very friendly everywhere except for one front desk employee named Alma who was very rude. Loved the Thai restaurant and the beach and the atmosphere of the resort. Had a lot of fun other than the water in the room. Overall a great stay, but maintenance needed in our room.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded expectations

This was our first trip to Mexico and our first time staying in an all-inclusive resort. From the moment we arrived we were greeted with phenomenal service; bags were checked, drinks offered, and escorted to our Ambassador. The staff were amazing and made the stay worth it! The two-bedroom suite was huge and much more than we needed for four people - but we are glad that our teenagers were able to have their own space. The only complaint I have were the wait times at restaurants, but that was resolved quickly by either going at 5:30pm or after 8:30pm.
Stayed 4 nights in Mar 2025

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like the food PLUS my wife got food poisoning one night.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mark, Stilwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2025

10/10 Excellent

Emilie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing environment and staff. Above and beyond customer service. Food was all amazing and never felt overwhelmingly busy due to the layout of the resort.
Stayed 5 nights in Mar 2025

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday at The Fives!
Stayed 7 nights in Mar 2025

8/10 Good

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our six-night stay at The Fives Beach & Residences. We stayed in a two-bedroom suite as we are a family of six. We appreciated that the suite had balconies. We liked the location of our suite (villa nine) -- next time I think I'd ask for a ground level suite facing a pool and I might ask for one of the newer buildings as the original villas are a bit dated now. We really enjoyed the pools at the resort and also our time on the beach. It's fun to walk along the sand and check out the beachfront of other hotels -- I like that the beach is very open. The hotel restaurants are mostly good, with, very importantly, attention to food safety -- nobody in our party got sick (and you do hear a lot of food sickness stories from Mexico lately). We did a snorkel express excursion to the nearby reef and were treated so well by the guides. I would recommend this resort to families with a range of ages -- it was good for our children and teens. Pluses: lots of pool/beach towels available, friendly staff, beautiful pools.
Stayed 6 nights in Mar 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Michael Bryan

Stayed 8 nights in Feb 2025

10/10 Excellent

Myron

Stayed 3 nights in Feb 2025

6/10 Okay

Hans

Travelled with group
Disliked: Property conditions & facilities
Property shows clear signs of lack of maintenance throughout the property. My room had damaged shower controls, cracked/chipped tiles. The ice cream store has, what looks like, mold growing on one of the walls where water is intruding when it rains.
Stayed 3 nights in Feb 2025

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Gregory

Liked: Cleanliness, room comfort
Very polarized… either very very good, or much less so… most staff were great! A couple not so much, and aspects to the hotel were “challenged” to say the least.
Stayed 3 nights in Feb 2025