4/10 Poor
Paul
17 Dec 2025
Drivers Warning! It stated on hotels.com that the room came with on site parking. I arrived and was told to park around the back but the 5 or 6 spaces were filled and I asked about overspill parking. The man said I had to park on the street. I asked him how this worked with them paying the council for the ticket and he said no that was my job to sort it out. I said you must be joking but he informed me that I should have read the small print that there was limited parking at the hotel...5 or 6 spots for the entire hotel! He even said he allowed someone who had checked out to continue parking longer. They were to check out at 1100 but it was now 1430 and new guests were arriving from 1400! I said this was ridiculous and asked for a refund. To be fair he was going to process a refund to get rid of me but the amazing Simone stepped in with a solution and saved the day. I could tell the man was raging at this point...his face was priceless. The bed in room 17 was one of them beds that the mattress was held by thin cheap wood sticks and made a right noise when you moved. On a positive note, Simone was outstandingly helpful, the room had lovely high ceilings and the hotel was city centre. I won't return though due to their parking situation and bed.
Paul
Stayed 1 night in Dec 2025