6/10 Okay
Adriana K.
28 Jul 2025
Disliked: Cleanliness
We rented this home for 1 week in early July. The manager of the property was very nice. He responded right away whenever we had a concern and tried to help as much as possible. He was excellent but the property was not. The kitchen counters were dirty as well as the refrigerator. The ping pong table had 2 paddles and 1 ping pong ball and both paddles were in bad shape from being left outside. Usually rental homes of this size (at least the ones we have previously rented) come equipped with the basics (paper towels, cleaning supplies, etc. ) This home had no laundry detergent, no extra toilet paper (just the role in each bathroom), no extra paper towels, no dishwasher detergent, no foil, saran wrap, etc. He did bring us a package of toilet paper when we asked. The tv did not work so he called a technician that came out that day to fix it. He was able to fix it (again very kind) but then we realized that one of the remotes didn't have batteries (he came back out). The internet was not very strong. There were 10 of us and if more than 4 of us were on the Wi-Fi it became so slow. Kids could not even watch a show on tv because it would buffer for so long. The induction stove didn't work. Again, the caretaker, Benjamin, came out to see what he could do but was unable to do anything. We found several shards of glass by the swimming pool on the day we arrived. Two of the bedrooms don't have ac which was hard for the people in those rooms. Just not what we expected.
Adriana K.
Stayed 7 nights in Jul 2025