I arrived to check in and people were in the house due to an overlap on bookings by the host. I immediately called and emailed the host to get the issue resolved up until 10 pm. I was unable to reach the host and had to go find another place to stay on a holiday weekend. The host finally emailed me (no phone call) at 7 am the next morning apologizing for what happened and was willing to refund me for the night I had already paid and that she would refund me for the additional cost I had to pay to find a new place for the night. In the end she did not keep her word and I will never stay here again. I am in the process of pursuing this further. You need to call and confirm your booking is legit and not doubled book if you book with this host.