The day of leave the cleaning company tried getting into the home 1 1/2 hours before checkout time (8:30am). When I called Cape & Coast the women told me we had to be out by 9am (on the listing it says 10am). She says "we go by our time (EST)- not your time (CDT)". She was very rude and adamant. So we had less than 30 mins to get 6 guests out of the house. Mind you, I called when we arrived to ask about check-in and was told not to check in before 5pm. When we checked in at 5pm CDT the cleaning company was just leaving. So therefore, by there "rules" we could've checked in at 4pm? If so, why were the cleaners there?
For the price of this rental- I'm beyond frustrated!
We drove about 1,500 miles straight each way, so yes this made a huge difference in our stay.
The house was beautiful, great views, great location.
There were a few things broken (door handles, lights)
No remote for the tv in one of the bedrooms.
They could've done a better job cleaning (debris under furniture, dusting)
Also when opening the hot tub the water was cloudy with a massive amount of brown foam.